Manning Stainton Estate Agents - Crossgates Reviews 

199
TrustScore 5 out of 5

4.8

62 Austhorpe Road, Crossgates, LS15 8DX Leeds, West Yorkshire, GB


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Rated 5 out of 5 stars

We had a smooth experience selling with Manning Stainton Crossgates. It is certainly true that buying and selling a home is a very stressful experience but they made it as stress free and easy to navi... See more

Company replied

Rated 5 out of 5 stars

A long time ago, a long long time go you promised to sell my home. What took you so long ? To be fair, you actually sold it four times but other people & their broken chains were the problem !!... See more

Company replied

Rated 5 out of 5 stars

The team were really friendly, with great communication throughout the whole process as a first time buyer. The sales team helped through the first steps without any issues, eventually passing on to t... See more

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Rated 5 out of 5 stars

Excellent service throughout . Exceptional care taken at each stage of the process. Achieved a better purchase price than the highest estimated value suggested by two other estate agents. They were... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Manning Stainton Estate Agents - Crossgates

Written by the company

Family Run Community Driven

At Manning Stainton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 62 Austhorpe Road, Crossgates, LS15 8DX, Leeds, West Yorkshire, United Kingdom

  • 0113 260 6644

4.8

Excellent

TrustScore 5 out of 5

199 reviews

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4.8

All reviews

(199)

1,389 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable and Enthusiastic

Met Karl, who met us with a smile and on time. He was very knowledgeable and enthusiastic. We are due to complete and just needed reassuring that things were in order which they were.

Regards

Mr & Mrs Hart

January 11, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you both for taking the time to review us, I know Karl will be very pleased to know that you appreciate his enthusiasm. As branch manager, I am very proud of my staff, so it is lovely to hear nice things. Kind regards and all the very best in your new home.

Rated 1 out of 5 stars

Avoind em wish could them 0 star

I went for viewing at 1 Garton Terrace which for schedule on 11th Jan but they cancelled it as property was sold but when I offered them 5000 extra on price they gave me viewing at 5th of Jan. I came to visit Leeds from london on very short notice with my pregnant wife but these animals cancelled the viewing because of snow. I made to property in uber for viewing but they couldn't leave their comfort zone to come even I mentioned them on phone call to their office that I am on property with my pregnant wife standing outside in snow fall. What a waste of time that they didn't even consider that we came all the way from london on short notice and they didnt even show any effort and just sent a text that viewing is cancelled. we drove 5hrs to come to viewing but they couldn't come from 20mins distance. on 6 they called me to apologies but without listening me they hung up and said its not fair that i am saying that they didnt want to leave the comfort zone its just agent couldnt leave the house but whole leeds was able to leave their house and Uber were easy to use. they are animals . AVOID THEM

January 5, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you for taking the time to leave a review and we are very disappointed to hear that you are dissatisfied with the way we handled the poor weather conditions. Our first priority is the safety of both our teams and clients and unfortunately we did have to cancel some viewings to ensure this.

We are happy to discuss re-imbursing you for any out of pocket expenses you have incurred, please contact us on reviews@manningstainton.co.uk with the details.

Kind Regards,

Rated 5 out of 5 stars

Sale of property.

I have recently sold my house with Manning Stainton Estate Agents . Joanne Williams was the agent that dealt with my sale . I was kept fully informed step by step with the sale . On the occasions when I had to call her nothing was too much trouble for her she was very helpful and approachable and put me at ease with my issues. I can not thank her enough and I would recommend Manning Stainton to anyone who is in need of an estate agent.

November 26, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you Les. I will pass on your appreciation to Joanne and the team. They all work so hard and it is great to hear that you would recommend us. We appreciate your business and of course your kind words. All the best Lesley.

Rated 5 out of 5 stars

Great agent

Great agent. Rochelle and Gemma gave outstanding support throughout. Every step of the way these ladies were there. Receiving customer support to the level they gave left me at ease. Cannot thank them enough.

January 3, 2025
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Hi Robert, apologies for the delay in my response, i must have missed your lovely review. I will certainly pass on your fabulous comments to them both and it goes without saying that both Gemma and Rochelle will be thrilled to hear that you enjoyed working with them. All the very best.

Rated 5 out of 5 stars

Fantastic move manager

We didn’t use Manning Stainton for selling but they were acting on behalf of the vendor for our purchase. Joanne was brilliant at keeping us informed and chasing our solicitors :)

December 27, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Hi Holly, thank you for taking time out of the Yuletide season to let us know you were happy with our service, particularly Joanne, our Move Manager. It's always great to hear of happy clients, and you never know, we might see you in the future if ever you decide to sell. Kind regards and all the best, Lesley

Rated 5 out of 5 stars

Manning Stainton did exactly what they…

Manning Stainton did exactly what they said they would by selling my house, working on my purchase and giving me sound advice on what I needed to do and why I was doing it, a special thanks to Dale & Joanne who must be glad I will no longer be bothering them but without their expertise and patience I would have been lost, so thank you Manning Stainton (cross gates)

December 19, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

Hi Clive, thank you for taking the time to write a review of our service, particularly over the Yuletide season. You were an absolute pleasure to work with and I'm sure both Joanne and Dale will miss your calls :-) We are always here to help people move and it's great that you appreciated the knowledge and years of experience we can offer. Wishing you all the very best in your new home. Happy New year to you. Kind regards Lesley.

Rated 1 out of 5 stars

If i could give 0 stars I could

If i could give 0 stars I would ! When they want your business they can't do enough! Once you're locked in the communication is shocking !! We got phone calls Friday pm .. informing us that things need doing but not what they're going to do just saying I'll ring you next Friday!! Not updating us or what they're going to do for us !Do not deserve the fee that they charge ! Would not recommend to anyone! Very disappointed and would not ever use again!

December 18, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

Firstly, thank you Simon, for taking time out of your Christmas Day to review us, it is always helpful to hear where we go right and wrong.
Naturally I am disappointed to hear that you were unhappy with the service we provided you, particularly as you never raised any concerns with either the office or me previously.
I can see that we arranged 8 viewings on your property and all feedback was given to you and we agreed a sale within 3 weeks of initial marketing at a price you were happy with. The sales progressor stayed in touch as regularly as I would expect her too, always keeping you in the loop, your sale completed in under 13 weeks from acceptance, which is below the national average.
If you would be able to talk to me further about your concerns, I am readily available on the office number or my email: lesley.robinson@manningstainton Kind Regards Lesley Robinson.

Rated 4 out of 5 stars

We would recommend Manning Stainton to…

We would recommend Manning Stainton to our friends easily! Tyler​​​​ Badcock was very helpful with coordinating and Joanne​​​​ Williams was so superb with us! We would like to thank Manning Stainton and the team at Crossgate, Leeds so much for assisting us.

September 24, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

Many thanks for your lovely comments and we wish you all the best in your new home.

Rated 5 out of 5 stars

My Dad's home at 9 Highbank Approach…

My Dad's home at 9 Highbank Approach was recently sold by yourselves. I was very pleased at being kept up to date with the progress of the sale on a regular basis.
Natalie handled the sale of my Dad's house with professionalism and most of all a very friendly attitude.
I would highly recommend Manning Stainton to anyone who is thinking about selling their property.
Many thanks.
Paul and Alison.

December 4, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you Paul & Alison, you were both a joy to work with and we are over the moon that you are happy to recommend us to others. Natalie is thrilled that you have appreciated her as she really enjoyed working with you both too. All the best and thank you for your business. Lesley.

Rated 5 out of 5 stars

From their first visit to the house to…completion

From their visit to value the house to completion we were kept in the loop by email and telephone of everything that was going on.As first time sellers they delivered professional approach especially when we had questions and were answered in kind and supportive way.As we live a fair distance away all viewings were handled by staff members and telephone.A big Thank you to Joanne for keeping in touch every week Karl and Ian for viewings and all of Crossgates team making this a Five Star experience.

November 29, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

What a lovely review of our service. Thank you so much, we are glad you were happy. It's very important for my team to feel appreciated and you have made us feel we are. You were a pleasure to work with. Thank you so much for your business. I wish you all the very best. Lesley.

Rated 5 out of 5 stars

Basically overall was good but I will…

Basically overall was good but I will really appreciate to all staff and joanna she help me and answer to all my queries. I am very happy but there were only few things make me disappointed like not fixed time frame and for my application also took 8 months to complete. Its been very long wait but fortunate it complete so l am happy now. But rest was all good. Over all I am happy with service and dealing.

November 27, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

Hi Dalip, sadly the whole process of any sale can experience delays and of course, as you rightly said, there is no fixed time scale, things can only move as fast as the situation dictates. We are very pleased that you took the time to give us a positive review and that you were happy with our service, in particular, Joanne. I wish you all the best in your new home. All the very best, Lesley.

Rated 5 out of 5 stars

John D Mortimer - Manning Stainton Crossgates branch review

From my first visit into the Crossgates branch of Manning Stainton until completion, I found everyone that I dealt with very friendly, professional and helpful. I was always kept fully informed about the progress of the sale of my property and I would certainly use them again in the future. I would also strongly recommend them to anyone thinking of selling their home. Well done to everyone at the Crossgates branch.

November 19, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

John, you are an absolute legend, one of the nicest people we have ever had dealings with, a true gentleman, thank you for choosing us to sell your family home. We are most grateful of your business and the gifts you brought in for the team. I wish you all the best, kindest of regards Lesley and the team at Crossgates.

Rated 5 out of 5 stars

Fantastic experience with manning…

Fantastic experience with manning Stanton crossgates, I will recommend them to anyone to sell a house with. Even when things got stressful and out of their control they done their best and more to make things happen and gave daily updates to keep us at ease. 5 stars from us!

November 7, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you so much for your review, it is lovely to hear that you were pleased with our service. My team work so hard under pressure, so it is great to hear that you would recommend us. All the best. Lesley and the team at Crossgates

Rated 5 out of 5 stars

Agent Ian

Hello, yesterday I had 3 viewings with Ian. Very pleased with the customer experience and skills of Ian. Very easy to communicate and so motivational. Lots of thanks

November 8, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you so much, We are proud of the service all three of our viewers offer as they really work hard to ensure a pleasant and informative experience, so it's always great to hear when some one praises them. Ian will be very pleased. Kind regards Lesley

Rated 3 out of 5 stars

Dale was wonderful

Dale was wonderful, but we have noticed that Ian Thompson doing the weekly inspection has since April said the kitchen units need something doing obviously this was never chased up because the kitchen units still need work. Also no one told us that the water had been turned off at the mains because of a boiler leak. So guys if you are responsible for selling the property ensure whoever is selling it listens to you. 3* for neglect of duties 10* for Dale

October 24, 2024
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you for taking the time to review your experience and your kind comments about Dale. With regards to the property itself, this was marketed by a corporate client and was "sold as seen" the property was inspected weekly by our staff, this and the rather large alarm system was purely to ensure the safety of the property and not the cosmetic appearance of it. The property had been drained down and utilities switched off prior to us marketing the property, we simply made a note of the kitchen for our own records, it had been reported to the client, who had no intention of repairing it. It is normal practice for buyers to check the amenities before exchange of contract and therefore I would have hoped you would have raised concerns prior to your review on Trust pilot. Should you wish to discuss this further with me, please contact me on the branch number. Kind regards Lesley Robinson, Branch Manager.

Rated 5 out of 5 stars

Thank you.

I can’t thank Manning Stainton Crossgates enough for dealing with my house sale. From start to finish they were professional, friendly and most importantly supportive through every hurdle. I would like to say a special thank you to Joanne our move manager, she was the loveliest of ladies, I looked forward to her updates and chats, thank you for letting me cry to you.. happy and sad tears, I’ll be forever grateful for your help.

September 20, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Always so lovely to hear that our staff have pleased and you are right, Joanne, is a lovely and very experienced too. Happy and sad tears are what we are hear for. I'm so glad you took the time to review your happy service. Kind regards and all the very best, Lesley, Branch Manager

Rated 5 out of 5 stars

The experience was good from start to…Submit

The experience was good from start to finish especially their move Manager Joanne Wiiliams she was fantastic couldn't praise her enough she was more informative and helpful than our solicitor I would certainly recommend them especially with Joanne working there.

September 26, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Thankyou for your lovely comments, ill be sure to tell Joanne who will be very happy.

Rated 5 out of 5 stars

I had a great experience with Joanne…

I had a great experience with Joanne Williams who handled all my affairs with getting my first home

October 16, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Thank you for taking the time to review yoor experience, we aim to please and Joanne will be very pleased to hear that you appreciated her. Kind regards Lesley

Rated 4 out of 5 stars

The property sold quickly and Manning…

The property sold quickly and Manning Stainton were very efficient. Joanne was a great help in dealing with the solicitors and buyer on my behalf. I had very little to do in the whole process.

September 19, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

We are thrilled to hear that you had a positive experience selling your property. We appreciate your kind words about Joanne and the team's efficiency. It's wonderful to know that you felt supported throughout the process and that we were able to make it as smooth as possible for you.

Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff, always kept you upto date. Worth every penny they were so helpful and quick

September 27, 2024
Unprompted review
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Reply from Manning Stainton Estate Agents - Crossgates

Thanks, one of the best things about my staff is that they are friendly and approachable, so it is great to hear that you agree. I wish you all or the very best and thank you so much for taking the time to comment.

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