Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
Company replied
Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast payouts and great game choices.
January 26, 2023
Unprompted review
Reply from MansionCasino
Hello. Thank you for your feedback and positive review. We're truly glad to learn that your overall experience at MansionCasino.com has been satisfactory! You may rest assured that in the future, should you need assistance, you can always proceed to rely on the prompt service of our friendly Customer Support Representatives. They are available 24/7 and you can reach them via Live chat, Phone or Email.
The withdrawal times are very fast some…
The withdrawal times are very fast some times I've had it in my account the next day there's a great range of games with new ones coming all the time
February 6, 2023
Unprompted review
Reply from MansionCasino
Hey there! We highly appreciate your time providing us with a five-star review and positive feedback. Always feel free to reach out to us if you'd need assistance with anything! Have a wonderful day rest of your day.
Reply from MansionCasino
Hey there! Thank you so much for your review. We are glad to hear that you had such a good experience dealing with Randy and will be sure to pass on your positive comments to him. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
very good casino
very good casino , very nice place to play and i like to thanks MR carl slim for his support
February 16, 2022
Unprompted review
Reply from MansionCasino
Hello there! Thanks so much for taking the time to share your positive experience with us. We're delighted that you enjoy the games offered on our platform and that you’re happy with the service you've received from Carl Slim. We will make sure to pass on your kind words to him. Whenever you need assistance with your account, feel free to contact both Carl and our friendly Customer Support Team who would be glad to assist
The best casino i have try it from the…
The best casino i have try it from the beginning, also i have like it more from one person Carl Slim he is kindly and helpful and he answer fast that’s what you need as using this Casino , Thanks for all Staff in this Casino 🙏
January 28, 2023
Unprompted review
Reply from MansionCasino
Hey there! Thank you for your positive feedback. We are more than happy that you enjoy our platform and the service you have received from Account Manager - Carl Slim and we'll make sure to inform him of your review. Please, don't hesitate to contact him and the Account Managers team whenever you need assistance with your account! The Customer Support Team is also available 24/7 and is at your disposal for any queries which may emerge.
Hi there I’m Do4 love I’m playing in…
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s easy and special. Thanks for Mr Carl He’s a great account manager and always there when we need him as a player. and he is the biggest reason that we play MANSIONCASINO
Yours : DO4LOVE
January 24, 2023
Unprompted review
Reply from MansionCasino
Hello Saad and thank you for providing us with your elaborate feedback. We're truly glad that you have enjoyed all 4 years of your experience here with us both in terms of games, withdrawals and most importantly - the service and VIP treatment you received from Account Manager - Carl Slim. We're sure that he will be very pleased to see your kind words and due to this we will make sure that they reach him. In the future, please do not hesitate to rely on his dedication and professionalism whenever you are in need of assistance or have any queries. And lastly, please also note that our friendly Customer Support Team is also available 24/7 and can be reached via Live chat, Phone or Email.
Thanks to mr
Thanks to mr. carl slim He is very kind person may god blessed him
January 24, 2023
Unprompted review
Reply from MansionCasino
Hi there and thank you for sharing your feedback with us. We're glad to learn that you're satisfied by the service you have received from Account Manager - Carl Slim and we'll make sure to inform him of your review. Whenever you need assistance in the future, please do not hesitate to check in with him and he will be more than happy to help. Finally, we'd also like to add that our friendly Customer Support Team is available 24/7 and is also at your disposal for any queries which may emerge.
One of the best websites and good…
One of the best websites and good dealings. I thank brother Carl Selim for his elegant dealings, quick response and sportsmanship
January 17, 2023
Unprompted review
Reply from MansionCasino
Hello there and thank you for your feedback. It brings us great joy in learning that you find our platform to be amongst the best on the market and that you are content with the service and treatment you received by Account Manager - Carl Slim. You may rest assured that he will proceed to be at your disposal in the future for any assistance you need, and we will make sure that your kind words reach him.
Can’t use high street banks!
My partner decided to have a flutter (against my advice). She deposited via her high street bank debit card (absolute standard card, normal well known bank), but was then told she wouldn’t get the sign up bonus due to the method payment.
Clever, very very clever.
One to avoid I think.
Edited: despite their dismissive reply below, there is nothing to suggest in their t&c that payments from well known, high street, bricks and mortar banks won’t qualify for the bonus. That was the reason they gave and it’s not shown anywhere.
As I say, one to avoid.
January 3, 2023
Unprompted review
Reply from MansionCasino
Hello and thank you for your feedback. We’re disappointed to hear about your negative experience with us so far. Please be advised that we have internal policies and regulations which we need to follow strictly. Specifically for the Welcome Bonus, we have attached the T&Cs here for your convenience: https://play.mansioncasino.com/promotions/welcome-bonus/. If you would like to discuss any specifics about your case, please contact our Customer Support team and we will be glad to advise further.
Completely fobbed off
Still no reply regarding a reasonable resolution due to my circumstances and very mis fortune i have contacted customer service as you requested but still fobbed off you did say you would look into matters
January 3, 2023
Unprompted review
DO NOT USE THIS SITE!!
DO NOT USE THIS SITE!!! Opened account saw WELCOME OFFER, deposited, and only after that was told i wont get welcome offer as it just gives to SOME OTHER TYPE of cards.. like really??? money went straigt to toilet,... BE AWARE!!
January 1, 2023
Unprompted review
Reply from MansionCasino
Hello and thank you for your feedback. We're truly saddened to learn that you're dissatisfied by the experience you had with us due to missing out on the Welcome Offer. Before we proceed any further, we need to point out that the crediting of this offer, as well as all other promotions available, is without exception done in compliance with the Terms of each offer. Specifically for the Welcome Bonus, we have attached the T&C's here for your convenience: https://play.mansioncasino.com/promotions/welcome-bonus/. Nevertheless, we would like to make a review of your specific case for the purpose of providing additional assistance and clarity. Hopefully, these will succeed in amending your relationship with our Casino. In order to accomplish this, please can you confirm Username or Registered Email, so we can locate your account? If you do not wish to share them here, please contact our Customer Support Team via Live chat, Phone or Email. Thank you in advance and we look forward to hearing from you.
DON'T BELIEVE THE BAD REWIEWS
DON'T BELIEVE THE BAD REWIEWS
My experience was absolutely 💯
Brilliant i had a big win was paid within 48hrs .The customer service is the best. I won't be gaming anywhere else except with Mansion Casino. Keep up the good work.
December 16, 2022
Unprompted review
Reply from MansionCasino
Hello. Thank you for your feedback and positive review. We're truly glad to learn that your overall experience in MansionCasino.com has been satisfactory and that you were lucky as well! You may rest assured that in the future, should you need assistance, you can always proceed to rely on the prompt service of our friendly Customer Support Representatives. They are available 24/7 and you can reach them via Live chat, Phone or Email.
Very helpful and good customer service
December 10, 2022
Unprompted review
Reply from MansionCasino
Hello. Thank you for your feedback and five-star review. It brings us joy to learn that you are satisfied by the overall service you received by our Customer Support Team. Please rest assured that in the future, whenever you are in need of additional assistance - they will gladly address your concerns in a timely and professional manner.
I enjoy the casino a lot
I enjoy the casino a lot. Thank you, my friend Rob.
December 1, 2022
Unprompted review
Reply from MansionCasino
Hello there, we truly appreciate your feedback - a positive and enjoyable experience is what we are striving for and it feels truly rewarding reading a review such as yours. Have a lovely day ahead and do give us a shout in case you require any assistance.
site not honouring
The site clearly shows 100% up to £200 so I joined. After I made my deposit and they had taken my money a message came up saying I was not eligible for this without any reason whatsover. They had taken my money before this message came up but in chat they say the message came up first which was untrue. I asked to close the account the then unsulted me asking if I had a problem with gambling. I do not have a problem with gambling I have a problem with sites that say something and do not honour it especially after taking your money. I withdraw my money and closed the account I got no apologies just was told I was not allowed bonuses with no explanation. I WILL GAMBLE ELSEWHERE WHERE SITES HONOUR WHAT THEY SAY IN TERMS!
December 1, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your elaborate feedback. We truly appreciate that you took the time to explain the situation in detail as it helps us to get better acquainted with the perspective of our customers. As a Safer Gambling Provider, it is our highest priority to ensure that all of our clients are enjoying gambling on our site in a secure-for-them environment. Any decisions we reach to exercise our duties as such are in accordance with our General Terms and Conditions of operating (https://play.mansioncasino.com/terms-and-conditions/). Nevertheless, it truly saddens us to learn of your unhappiness from your experience with us and we would more than gladly review the case which lead to this. Hopefully by doing this, we can gain more information on what occurred and therefore provide you with the needed assistance and explanation in hopes of amending the existing situation. In that sense, we would be grateful if you provide us with the details necessary for us to allocate your account. These can be Username or Email preferably. In case you do not wish to disclose them publicly, please be encouraged to contact us via Live chat, Telephone or Email 24/7.
Well over all i always have been…
Well over all i always have been treated fairly even i we have had disagree in the past.
But mainly i always recieved very fair bonus from my account manager Rob on Mansion Casino.
November 25, 2022
Unprompted review
Reply from MansionCasino
Hello. Thank you for your feedback. We're very glad to learn that you are content with the service and bonuses you received from VIP Account Manager - Rob. Please rest assured that he will continue to gladly attend to your queries and concerns in the future whenever this becomes necessary. In addition to this, our friendly Customer Support team is available 24/7 and would happily provide the needed assistance.
This is best casino online
Will i had played in many casion but when i join to mansion casion it was the biggest casion i played the support me by call account manager guild me the right way will i took advice and i read the Policy off tge casion and i had save and tye even call month by month asking about me
November 27, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your positive feedback. It brings us great joy to see that you enjoy your time in Casino.com and that you are happy with the service provided. Please be encouraged to reach out to our professional Customer Support Representatives 24/7 whenever you have any queries.
I am happy with all things they do to…
I am happy with all things they do to me they do it very well . Specially mr Rob he is a good person i like to contact with him if i need help.
November 26, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your five star review. We're truly happy to see your positive feedback resulting from the service you have received in MansionCasino.com. We assure you that both Account Manager Rob and our Customer Support Representatives will be glad to attend to your needs, so feel free to reach out to them.
This is best casino online I played…
This is best casino online I played with amazing account manager mr rob. Him help me with everything also quickly withdrawal. Really enjoyed when i play on this casino
November 26, 2022
Unprompted review
Reply from MansionCasino
Hi there and thank you for your feedback. We're glad to see your satisfaction with the withdrawal process, service and overall gaming experience in MansionCasino.com. Please know that whenever you need any additional assistance in the future, you can always reach out to both Rob and our friendly Customer Support Team 24/7. We'll do our best to make sure that Rob is informed of your kind words.
Top service
I have had a pleasant experience with them their live tables are unique and their account managers are nice. If you would want the real deal Rob is your guy.
November 26, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your five star review. It makes us truly happy to learn of your overall enjoyment in MansionCaisno.com. Should you need any assistance in the future, we strongly encourage you to freely reach out to both the VIP Account Managers Team and the Customer Support Team who will always be more than glad to address your concerns and improve your experience with us even more.
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