Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
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Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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STAY AWAY
Joke of a place. created account deposited money and god logged out and locked account. saying that there was a wrong name on my card details. asking for all kinds of photos now driving licence bank statements and even both sides of my debit card ... sorry but not putting my card photos to a joke of a place like that. just take the money as you do anyway...
November 24, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your feedback. We appreciate that you have taken the time to elaborate as this is very significant for us, so that we can better assess the situation and hopefully address your specific concern. In order to look into your case, we will need to locate your account with us. We would be more than grateful if you can provide us with details such as your Username or Email address registered in our site. Should you not wish to do this publicly, please contact us directly via Live chat, phone or email so that our Customer Support Representatives can review the matter further. Thank you in advance and we look forward to your reply.
Best experience for me👍
November 24, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your feedback. It brings us great joy to learn that you enjoyed your time in MansionCasino.com. Please be encouraged to get in touch with our friendly and professional Customer Support Representatives whenever you need any assistance in the future.
5 star and luxury mention its to way for happiness
Will i had played in many casion but when i join to mansion casion since 2019 it was the biggest casion i played the support me by call account manager guild me the right way will i took advice and i read the Policy off tge casion and i had save and tye even call month by month asking about me i remember in 2020 the called me the ask about sample friendly when i say my father due on that day i had 4 to 5 call people whom i speak to them they like was family . Realy maybe above 8 casion i played before that but mansion its different level its when they say like 3 day its is 3day other casion used to say 5 day but 12 day but here i am trust them blindly live chat support and email also mobile call never i had say something wrong happend. Like beginners its advices if u want guide and save process you can call them they will say to you the save way. 2019now almost 2023 we will go its road to have fun playing for happiness and internment. Uf u want that here the right way.
Thank alot mansion support team's 5 years of fun
November 24, 2021
Unprompted review
Reply from MansionCasino
Hello and thank you for your kind and elaborate feedback. We are more than happy to see that you have been having an exquisite experience in MansionCasino.com for over five years now. Please rest assured that we will do our very best to make sure that this will continue in the future as well. In the meantime, whenever you have any queries, you can rely on the professional and friendly service of our Customer Support Team who are available 24/7
the chat representative had…been named ADAM and more than efficiently, politely, knowledgably, and timely answered everyone of my many quite redundant questions. Like I said, he kept complete cool.
the chat representative had knowledgable answers and was able to easily answer or at least help me out with an answer that I was in need of, for every question and query that I had thrown his way. I know I can be a bit of a royal pain in the butt sometimes as I suffer from severe anxiety and must be very difficult to stay patient with and not lose it completely on. My chat rep was more than happy to help even though i had basically killed the dead question to death in several different ways and several times as well, but I was curious as to the "what if" scenarios revolving around my chat session, so I let him have every question I needed to ask and he more than professionally, kindly and courteously, answered everything I asked him (like I have already stated in this message) Thank You Guys So Very Much and I wish you to know that my experience with evrything concerning your company and any dealing within or therein have been pleasant so far and all my questions have been answered and worried or concerns so far have been laid to rest. thanks again and I hope that this does not change in the future on either end of our subsequent behalf(s). AND AGAIN THANK YOU THANK YOU
November 12, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your elaborate feedback regarding our Customer Support Representative - Adam. We are truly glad to learn of your satisfaction from the profound service you received by him on Live chat. You may rest assured that our whole Customer Service Team is devoted to providing excellent support to all of our clients and we encourage you to reach out to them whenever you need any assistance.
Welcome Bonus is a big lie
Welcome Bonus is a big lie. I made a £30 deposit with Trustly and they didn't honour £30. They blamed the T&C, however T&C only excludes Paypal. Below is their "Welcome Bonus" and its explanation. I did my best getting it resolved with their Customer Services but they lied to me about their T&C excluding my payment method. I saved their T&C in Internet Wayback Machine.
"Welcome Bonus
To welcome you to your new favourite casino, we’re going to double your first deposit!
That’s right – whatever you deposit up to £200, we’ll match…
So, whether you want to deposit £25 to play with £50 – or you fancy going all in with a £200 deposit giving you £400 to play with, we’ve got your back.
What a way to get settled in!
Please note that wagering, betting restrictions and other T&Cs apply – please click below to view."
November 9, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your feedback. It saddens us to see your dissatisfaction with MansionCasino.com due to missing out on the Welcome Bonus. We have reviewed the matter on our end and we can confirm that unfortunately, the promotion was not credited due to the specific promotional terms not being met: https://play.mansioncasino.com/promotions/welcome-bonus/. In that sense, we would appreciate your understanding and we are open to address any queries or concerns you may have in hope of improving your experience with us. Please be encouraged to contact our friendly Customer Service Team during any time of the day via Live chat, email or telephone and they will gladly assist.
Overall not a bad site
Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response
A few small negatives, the profit and loss tracker for the games, updates before your spin is complete so you can tell whether you've won or not before your turn has ended. Withdrawal processing time looks to be very, very slow judging by their T&Cs, have read a mix bag of reviews, so hopefully it is quicker than the 3-5 working days stated. If it is score would definitely be worth 5 stars
November 8, 2022
Unprompted review
Reply from MansionCasino
Hello and thank you for your elaborate feedback. We're glad to learn that you find the games we provide pleasurable and that you are happy with the service you received from our Customer Support Team. Nevertheless, we would like to address your concerns. Firstly, in terms of the Withdrawal processing timeframes, we now strive to release the pending funds in a shorter period of time. In regards to the profit and loss tracker of our games, your suggestion has been duly noted and will be taken into serious consideration for our future improvement prospects. In case you happen to need any additional assistance from us, please feel free to reach out to our devoted Customer Support Team at any given time!
I like to say Ryan is good host and…
I like to say Ryan is good host and good for the casino good services thanks Ryan
Top man 👊🏻👊🏻
November 6, 2022
Unprompted review
Reply from MansionCasino
Hey there! Thank you for leaving this review. Your experience with Ryan truly matters to us, as we strive to provide exceptional service at all times. If we could be of any additional help - feel free to get in touch with our Customer Support team via e-mail or Live Chat.
The worst RTP I have experienced in my…
The worst RTP I have experienced in my whole gamling life. DO NOT USE THIS PATHETIC SITE.
GO SOMEWHERE ELSE!!
October 29, 2022
Unprompted review
Reply from MansionCasino
Hello. It's highly unfortunate for us to hear that you haven't had a good experience on our platform yet. Please keep in mind that as a licensed operated in a highly regulated environment we abide by the policies of Fair Gaming. Each of our games are rigorously tested prior being launched on the platform and the aforementioned operate through a computer programme, which randomly produces the game results and is governed by our licensing agreement. Please feel free to contact our Customer Support team via live chat, phone or E-mail so we can discuss your latest experience.
Alex was super helpful and respectful
Alex was super helpful and respectful, and my issue was dealt with very quickly
October 27, 2022
Unprompted review
Reply from MansionCasino
Hello there! We sincerely appreciate you taking the time to provide us with a 5-star review. Rest assured that we will relay your positive feedback to Alex. Our Customer Support team awaits you in case you need anything!
Mansion casino I had no photographic…
Mansion casino I had no photographic I'd they told me what to send and went above and beyond to help me the call handlers were wonderful really helpful everything wad resolved and I couldn't fault them every different person I spoke to were lovely
October 22, 2022
Unprompted review
Reply from MansionCasino
Hello. Thank you for your positive Trustpilot review and we are happy that our Customer Support team led to a wonderful experience on your end. The verification process is crucial for the safety of our members and we do our best to assist our players with it. Don't hesitate to contact us back in case you need anything!
A special site, especially the staff treat Verb with respect and provide all assistance to gambling with all comfort
Hi dear
I hope the site will be developed and sports betting added.
Putting a bonus every week instead of once a month, which is a quick spin or a gambling amount or other things.
Put only one prize and inform the gamblers to enter the draw, you must bet a certain amount in order for his name to be registered in the raffle list, and the prize of course is of your choice.
October 24, 2022
Unprompted review
Reply from MansionCasino
Hello! Thank you for your positive review and detailed feedback. At Mansion we are truly dedicated to providing superb user experience and, rest assured, new features and sources of entertainment are coming up in the future! We look forward to welcoming you back at our humble MansionCasino.com family.
Reply from MansionCasino
Hey there ! We are glad to learn about your positive experience with us! We are committed to providing superb customer service in a timely manner and reading such reviews feels highly rewarding! Have a lovely day.
The worst online casino
The worst online casino! Stay clear! I have been waiting for almost a week for a small withdrawal amount! I have provided all the required documents for self verification, even had a email to confirm all in order! I have then been told it was an “error” and needs to be resubmitted which i have done 3 times now. This casino really do not want to payout, even if there a small chance you win!! There are a lot better casinos out there and you will find with Mansion when you ask to complain they dont respond to your emails.
October 3, 2022
Unprompted review
Reply from MansionCasino
Hey Ashley! We are sad to hear that our verification processes led to a negative experience for you but we would like to assure you that each of the security and verification procedures are in order to ensure your safety. However, we would really like to look further into your situation and make an in-depth review of it. Therefore, please edit your review with your username or contact us via Live Chat, E-mail, or phone, and our friendly staff will help you out! Looking forward to hearing from you!
Very caring and considerate to players.
Very caring and considerate to players.
Pay out quick.
Customer service is next to none they are brilliant
May 4, 2022
Unprompted review
Reply from MansionCasino
Hello Sandy, we truly appreciate your feedback - it’s what we are striving for. It feels truly rewarding reading a review such as yours. Have a lovely day ahead and do give us a shout in case you require any assistance.
Further to previous review I confirm…
Further to previous review I confirm this company are gaining customers with the promise of loyalty bonuses which they then do not pay ! This company do not operate within gaming board regulations either in Gibraltar or U.K.
they obtain money with fraudulent loyalty claims and then when bonuses are claimed they do not pay out ! This company are cheats !!!!!
March 14, 2022
Unprompted review
Reply from MansionCasino
Hello Rod! At Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards. We would like to discuss your experience on our platform further, so please feel free to contact us via phone, E-mail or Live chat (24/7) at a convenient time for you. We hope to hear from you soon.
Gutted! But hanging on to hope…
Hello everyone,
So I deposited £200 and ended up winning £7500. I withdrew £5500
I was so excited and jumped around with my husband and children.
I then went to work (night shift carer) but today my account has been closed! I can’t access it.
I passed validation and now they are asking for 3 months statements and also a picture of me holding my id.
I then got an email saying my bonuses/promotions etc from this site and the sister sites have been revoked and can’t play any again.
I’ve emailed all information they needed and still waiting on a decision. I’ve been awake now for over 24 hours as I’m back at work now (due to stress of all this)
From reading other reviews I’m really worried they will not pay my winnings. I just wanted to pay of my phone and have the best Christmas possible with the family.
I have sent all screenshots and correspondence to resolver in case they don’t pay out.
They are nice to talk to on phone and live chat but have gone quite and not replying to the question of my account being unlocked etc as well as the withdrawal questions.
Update: all done. They have very strict withdrawal process which is both good and bad. Thank you mansion casino
Mummyfreetime
September 13, 2022
Unprompted review
Reply from MansionCasino
Hello Chloe! We are happy to confirm that your withdrawal has been processed on our end on the 15th of September. You can find our full withdrawal policy here: https://play.mansioncasino.com/withdrawal-policy/. We remain at your disposal in case we can be of further help. Have a great day ahead!
The Casino is not too bad
The Casino is not too bad, lost of games, but to process the withdraw is taking more than 24 hours, after you have to wait more for the Money to go in your bank account
If you solve the Waiting time for processing the withdraw i will leave 5
September 12, 2022
Unprompted review
Reply from MansionCasino
Hi there! We appreciate all feedback from our members and we thank you for your TrustPilot review. Please note that it is a priority for us to ensure that our players receive their respective withdrawals in a timely manner, but as a well-trusted gambling operator, we also need to comply with specific guidelines. In case we can be of use with anything else, please do contact us and we will be glad to help you. Have a lovely day ahead!
Don’t even try to play this casino.
Don’t even try to play this casino.
Just waist time and money.
You not get any bonuses.
September 8, 2022
Unprompted review
Reply from MansionCasino
Hey Yan, thank you for taking the time to leave this review. We understand that having a bad streak is an unpleasant experience for every casino player, however, we are a professional, licensed brand and we provide fair gaming at all times - so it is all a matter of luck. Should you need any further assistance, please do not hesitate to get in touch.
Reply from MansionCasino
Hello there! We are extremely thankful for your positive Trustpilot review and glad to hear that you are happy with the level of service we provide at MansionCasino.com. In case you need any further assistance, please do not hesitate to get in touch with us.
Randy was who helped me out tonight…
Randy was who helped me out tonight when I was totally lost on what to do. He was more then understanding and helped me out without any issues or confusion. He was an absolute pleasure to deal with.
September 4, 2022
Unprompted review
Reply from MansionCasino
Hello Debbie! Thank you for your positive feedback. We are happy to hear that our service led to a positive experience on your end. Rest assured our friendly Customer Support team remains at your disposal at all times!
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