Manchester United Reviews 

I have never come across such bad customer service. I placed an order for a shirt on 1 to 2 day delivery. After 10 days no shirt. So I emailed them to this day no response. I rang I soke with a man who sounded like he couldn't careless about my shirt. He told me they had an issue with letter so the shirt couldn't be printed and leave it 4 more days. Still no shirt after 4 days. Rang again this time got told no shirts. At this point I was a little angry. Needless to say I requested my money back. This man was rude arrogant couldn't careless attitude. For a mega company this is disgusting. I'm still waiting for my money back. Avoid this online company.

Shambles
Item not received
Doesnt faze them at all
More or less a shrug of the shoulders from them on the online chat

It's pathetic how slow we've been in the transfer window. Not backing a manager when we have a strong chance of winning titles next season? That's treacherous.

Glazers suck. These guys are dragging everything. Fans definitely don't like you, players don't like you, coach, I am sure, is waiting eagerly for you to fuc* off, but you are still here. G!!! Go already!!!
I admire the buyer's patient, I am surprised they haven't pulled out of the deal.

I think most of the problems are incurred by Fanatic, this company running the online shop for Man Utd.
None customer service , no order confirmation email, none tracking the shipment.
Man Utd, the most number of fans global, why still attached with the poorest Fanatic.

Click on the wrong seating area by accident an error box pops up.

Showing seating available only to click into it and nothing available.
It's a terrible website that needs sorting

Got stuck in a captcha that I couldn't get out of even though there was an audio option that I typed in perfect multiple times

Most of the complaints here are about poor shopping experiences at United. I have a different aspect of the club to write about, and it is very positive. I’ve been a season ticket holder for nearly 50 years, and recently had some illness. I spoke to the call centre and they suggested I email the accessibility team. I did so and got a fantastic response, which enabled me to once again attend matches. There is a lot of ill-feeling within OT about the Glazers, but the club really came through for me.

Wow, such haters on here. My experience was good with this company and I didn't have problems with them. I think the services they provide are accurate as to how they are described.

If you have set expectations when you order from them, I think they are worthwhile to try. But if you are a Karen and everything has to be perfect then this is probably not for you.

USELESS USELESS USELESS!
Ordered on 12th December - was told the courier could not find my address so it was being returned. I was told i need to wait 28 days and they could then resend it - I have now waited that period and I explicitly told them i wanted my order resent to me and NOT a refund as all items were in the sale and heavily discounted......sure enough i receive the refund i explicitly told them i didnt want! No one seems to be able to read properly and they dont listen to their customers- I've been ordering from the megastore for 20+ years without issues- but my last 2 orders from them- since FANATICS took over have been a shambles- wont be ordering again!

Terrible customer service from their online store. I ordered a kids goalkeeper shirt before Xmas, unfortunately it was the wrong size upon receipt.
I was charged £5 for delivery (on what is, let’s face it, an already vastly overpriced item) and then another £7 to return it.
I returned it on the 30th Dec and only yesterday (20th Jan) has it apparently arrived back at Man Utd. Perhaps the Glazers run the courier service too?

Now I’m told I have to wait another 14 days for a refund. I’m not holding my breath.
By contrast, I had to return an item to John Lewis the same day - free return postage and refunded within 7 days.
All my emails to manutd.com were ignored - what a shambles - just not good enough.

Update. More weeks and emails went by without any progress. I made a complaint through Resolver and surprise, surprise my refund arrived that evening. Terrible experience and I will never buy anything from the Man Utd online store again.

Recently ordered a new away shirt and when received the email to confirm the order I realised the shipping address was my old address. As it was a bank holiday and gone 6 at night couldn’t get in touch until the following morning. I spoke to a female called Jordan who proceeded to tell me she couldn’t do anything as the label had been printed 30 minutes later of me saying “but it’s still in your warehouse “ and her saying there’s nothing I can do she says “ is there anything else I can help you with today “ what a joke. Luckily my wife was able to intercept the parcel on the courier’s website but utd customer service is an absolute joke first and last time I give them my money 😡😡😡

What has happened to Manchester United the customer service is poor and this is how they treat there supporters absolute shambles.

Very rude customer service advisors I'm a paying customer that has a season ticket but they decide to bar me from 2 premier league games because i didn't buy the Aston villa carabao Cup game and the sheriff europa league game totally out of order when I paid £703 before the season started to see all of the Premier league games, the terms and conditions need reviewing its sickening

Placed an order 10 days ago and received an email on the 13th to say it had been shipped. Tracking number didn't work. Contacted customer service today to ask for it to be refunded if it had not been shipped. Was told this was not possible because the label had been printed. Has not been scanned in with the courier to say they have even received it. Was told to ring back on the 23rd and then an email would be sent to managment so they could look into it. A friend ordered 4 weeks ago and still has not received her order. Dont waste your money service is terrible.

Match day hospitality was amazing. Thank you so much Marie and your team for making our day extra special. Barring winning 5-0 this day could not have been any better and it was thanks to the people in the International Suite. Much love to you all

I ordered a present on behalf of my mother, and almost a month later it’s still not been delivered.

I’ve had multiple back and forth emails with the customer service team and still no way forward.

It’s clear, the customer service is as bad as the people that own it, terrible.

I will never buy anything from the website again, what a scam.

Terrible purchasing experience. Ordered a shirt for my son’s birthday and paid for next day delivery. A week later and after two phone calls, they still have not dispatched the item or can even tell me when it will be sent. Have now missed son’s birthday. They do not care in the slightest. AVOID AT ALL COSTS.

Bought a personalised shirt for £75 from them but wanted to change the number and emailed them 2 hours after the transaction. I received a response after 48 hours that "The item has already started printing so this can not be cancelled and as its a personalised item this can not be returned as confirmed on the website."

I'm going to refer to my credit card company and let them take care of it

Charlatans. Please don’t ever give them any card or bank details. They will keep them, without your permission and not remove them even when told to do so.

If you must purchase anything then use a virtual card that you can delete after or a prepayment card.

This coach we don’t like we need to play cr7 full time fair new coach early