Maplin Reviews 

1,264
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note how simple it is to navigate the digital platform and place their orders smoothly without any trouble. Many people also note that the items arrive securely packaged, matching their descriptions precisely and functioning reliably right out of the box. However, some people mentioned experiencing frustrating delivery delays, tracking discrepancies, or having parcels mistakenly sent to completely incorrect residential addresses. Additionally, a few consumers noted receiving completely different products than advertised and faced unhelpful customer service responses when seeking professional assistance or refunds.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Consumers find product to be positive, highlighting sturdy quality and items arriving just as described.... See more

Order

Clients share satisfaction regarding the order process, highlighting that items are easy to purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched on website easily and placed order without problem. The package of two items was delivered within the time frame expected and as it was tracked, I could easily follow its progress. The item... See more

Rated 5 out of 5 stars

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... See more

Rated 5 out of 5 stars

I can't believe how quickly and well packaged this arrived. Will def shop at Maplin again, and I got a Blue light discount.

Rated 5 out of 5 stars

Excellent service. We've lost Maplin from the high street but pleased to see them still on line. The item exactly as described, promptly delivered. Would use Maplin again and recommend.


Company details

  1. Electronics Store

Written by the company

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,264)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and good quality products

I ordered the wrong cables and needed to return them. I received an email response from an actual person within 2 hours of asking how to do the return and a follow up email soon after. All sorted within a day and the quality of their products is really good. Definitely worth paying a little more (but not unreasonable prices) for things that actually work and excellent customer service. I wish they still had shops I could go to. Great company.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery and a superb flight…

Very quick delivery and a superb flight case.
I have been very impressed with Maplin. I placed my order for this very, very reasonably priced flight case on Tuesday and it arrived 2 days later, well packed and protected.
I compared many sites to get the best value, and Maplin beat literally every other retailer massively hands down!
I needed this to carry, transport. and protect props for my performance, the quality is 10/10.
I needed another 2 and will be ordering again very soon.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Is Anybody There?

I sent the customer service team an email about a specific product (wifi dongle) and a simple yes/no question. I immediately received an email advising that they'd received my query.

24 hours hours later I had heard nothing back.

Edited for spelling.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

SCART to HDMI box/cable

SCART to HDMI box/cable - works perfectly to connect old VHS to tv with only HDMI input. Needed for viewing old home movies . Don’t be tempted to buy cheap versions of eBay - I found out the hard way that you get what you pay for, that said the purchase from Maplin was more than responsibly priced.

July 10, 2025
Unprompted review
Rated 3 out of 5 stars

Possible fire?

I bought this for my travels, having 1 charging device for all my devices saves me carrying plugs and adapters (only need 1 adapter). Tried this at home in the UK to charge a battery pack and iPhone, the next day I noticed a light brown staining at the back of the device (A/C power lead end)
Cannot attach a picture to show the ‘discolourisation’

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Happy To Recommend

Website easy to use and get around with plenty of impartial info and details to choose the binoculars I was looking to buy for my wife. I was able to buy a pair of Praktica with the same specs. that she used previously but a lighter weight. Happy to say she loves them and can't wait to use them properly. It was easy to order online, happy with the price, with a great delivery time.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, found required item very quickly. Decent price and postage also very reasonable. Fairly quick delivery...item now installed and everything working fine...thanks!

May 19, 2025
Unprompted review
Rated 4 out of 5 stars

Great Delivery

Ordered on a Saturday with standard delivery, 3-4 days.

Received shipping confirmation on Monday, with estimated delivery time.

Item arrived Tuesday within time estimated.

Didn't have to waste a day waiting for a courier to turn up at an unspecified time like some other sellers.

May 20, 2025
Unprompted review
Rated 4 out of 5 stars

The Online ordering was easy and price…

The Online ordering was easy and price reasonable.
on receiving goods quality is also good.
But notification of goods delivery very poor.
got confirmation of order on 22 April. goods delivered on 6 May, after goods delivered got 2 emails confirming goods were out for delivery then got email stating goods delivered, all within a period of 15 minutes.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Didn't post my order

They just never posted it.

Three working days after ordering there had been no updates on the order. I requested one, and a further working day later, I got a response saying that they had "requested an update" but with no indication of when it would actually be sent.

So after four days of waiting for it to be sent, I gave up and cancelled it, ordered it elsewhere (for less money), with next day delivery.

Won't attempt to use them again.

March 27, 2025
Unprompted review
Rated 3 out of 5 stars

Too much plastic packaging

Product was good BUT two small connectors were packaged in FOUR unnecessary plastic bags! Have you heard of sustainability and plastic pollution?

March 5, 2025
Unprompted review

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