I really loved quality and style of map I bought. Shipping was OK fast to Finland and issue with customs was quickly handled from customer service. Would recommend for map needs!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As others have said my map arrived creased and Kate offered me a refund or replacement. She was incredibly helpful and always replied very quickly
From raising the order online to delivery at home less than 24 hours. This was a large map printed on canvas/wood with our names and other detail. Fabulous and looks amazing in our dining room with... See more
Map Arrived on time, and nice size BUT Small black vertical lines on map about Quatre inch long about 6 of them, Hardly noticeable but only noticed after threw all packaging away. Doesn't spoil it... See more
Company replied
Company details
Written by the company
Online Map Store | Buy maps online from Maps International's huge online map selection - 30,000 wall maps. Buy a world wall map, travel guide or browse all our wall map range
Contact info
United Kingdom
- www.mapsinternational.co.uk
4.0
Great
488 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service
January 16, 2024
Unprompted review
DHL delivery issues (update)
Update 16 January - DHL finally delivered the map on Monday, 15 January. Apparently it had been in the depot awaiting delivery. Their customer service finally also replied today to the emails as well. They were sorry for inconvenience but records show its been delivered...
The map itself is fantastic and the customisation makes it that little bit more special. Despite the external packaging being a bit dented in places the internal packing kept the map safe and intact. So in fairness to Lovell Johns they have done their best to resolve this and their communication with me has been first class. A pity that issues with DHL affected what is an excellent product but it did demonstrate that Lovell Johns clearly understands what good customer service is.
----------------------‐-----------------------
Previous review:
From the outset there was confusion re actual despatch (9 Jan) and estimated delivery (10 Jan) dates from Lovell Johns Ltd; coupled with DHL advising on 2 Jan that they had collected it on 29 Dec but that delivery now delayed and expected to deliver on next working day. 4 January update from DHL advised parcel now in Edinburgh delivery depot. 5 January Lovell Johns Ltd advise the item has still to be made and is due to ship 6 January and DHL hasn't actually got the parcel. 9 January Lovell Johns Ltd advised they had made a mistake and parcel with DHL. DHL apparently conducting a lost parcel search and will updated in 48 hours. 11 Jan Lovell Johns Ltd advise that it "looks like they (DHL) have found it and it will be delivered today". Needless to say nothing arrived and DHL website info hasn't changed since the parcel allegedly arrived in Edinburgh on 4 January. So I have given up and cancelled order and refund has been processed.
January 11, 2024
Really good quality map. Perfect.
Really good quality map both in terms of the materials and quality print. Good customer service (I rang first and the woman who I spoke to was lovely and helpful). The map arrived quickly too. Would highly recommend.
January 3, 2024
Excellent quality and fast service!!!
December 29, 2023
Excellent all round communication quivk…
Excellent all round communication quivk delivery great advise. Thanks paul
November 26, 2023
Excellent product and customer service
I bought the framed world map, art colour for the map and black wood frame. It is beautiful and great value for money.
I called the customer service with a query and the help was excellent.
I would thoroughly recommend buying from Maps International!
December 27, 2023
Unprompted review
High quality map
High quality map. Our son is very happy. Safely packed and quick delivery.
November 21, 2023
Poor customer service
Ordered a map on 12 Dec, which was to be delivered by 18 Dec (in time for Christmas). Did not arrive, called up on 20 Dec to check status of order and was told that it had been returned to company as no house number/name included on the order(?!) No contact from the company to tell me this until I called up to follow up, and now I am down a Christmas present, so need to go out and source something else at the last minute. These things happen, and I usually wouldn’t bother writing a review, but I’m fuming after the rather passive aggressive tone of the person I spoke to on the phone, who should have acknowledged the issue, been prepared to entertain the possibility that it was was most likely caused by a technical issue their end (rather than saying I must have forgotten to include a house name/number) and had a little more empathy. If you do use this company, double check the delivery details have been saved and leave plenty of time for plan B. Giving 2 stars as although the service was poor and insulting, I can’t speak for the product…which sadly didn’t arrive but I’m sure would have been lovely!
December 20, 2023
Unprompted review
Reply from Maps International
Hello, I am very sorry to hear your order did not arrive. We shipped to the address provided on the order which unfortunately was incomplete. The tracking shows the order is being returned to sender as the house number is missing, a full refund was issued immediately. Our sincere apologies for any inconvenience this has caused.
Excellent company and products
Excellent company and products. Purchased a large classic world map and the grandchildren were so interested in it that we have brought a smaller medium size one for them.
November 26, 2023
The map of Italy was better than…
The map of Italy was better than expected. The delivery was quick.
October 28, 2023
Lake District scratch off map
Fast and efficient service throughout ordering process. Just a shame that you use Royal Mail luckily I had a vigilante bin man who noticed the tube that had been put in a safe location 😂 in my recycling bin that was at the end of my drive for collection. Other than the shocking delivery happy with product and would have been a 5 star review.
November 23, 2023
The map arrived safely
The map arrived safely, early and looks fabulous! Thanks so much
November 24, 2023
Lovely website to purchase great quality maps…
Lovely website to browse and purchase great quality maps from, I have been really pleased by the options. Far better then buying on Amazon!
October 27, 2023
Huge map. Very good product…
Ordered the Huge map. Very good product and great service. Used DHL to deliver - came when it should.
Just Great all round service.
November 22, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.