Everything is just perfect: the wool batts I ordered are just phantastic, so beautifulI! There was a small problem with the international mail, but Mrs Redding took care of everything so that the pa... See more
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You need the patience of Job ...
Having made 2 orders early in 2022 which arrived successfully, I felt confident to go ahead and place an order later on in the year for quite an expensive piece of equipment which was to be a present from my husband for Christmas.
Nothing happened for several weeks, so I began chasing. I was told that she had been unwell, that her carpenter had chopped off a finger and that she would keep me posted.
Christmas 2022 came and went, and so did Christmas 2023. The chasing had gone on all year, but she only ever contacted me when her cage was rattled; the response always included some health excuse or family crisis. I was told the item would be with me for Christmas 2023 (15 months after I had ordered it) but it has not arrived. I was fobbed off at one stage with a boxful of 'freebies' which were very nice, but I just wanted my order.
However, having given up hope of a refund, in an effort to recoup the money, I did order 2 other items that I wanted, worth a similar amount to my original order. I stated I would not pay for them until the new year (and only after receipt of item 1). To my amazement item 2 arrived within 2 weeks, but still no sign of item 1 or 3. I don't ever expect to see them, but at least now I am not out of pocket.
I'm afraid doing business with this lady is stressful, tiring, frustrating and unpredictable - unless you like playing games.

Reply from Mariereddingarts
Not honest
Smooth and quick communication, but only when it suits her. She loves playing the “Me and my family are so pitiful”-card. Don’t fall for it. What a disappointment.
Addition April 2025: 1,5 years later this lady tried to get my review deleted. Since she did not succeed, she now claims that I never bought from her. This shows that this lady is not averse to lying either.

Reply from Mariereddingarts
Very poor service - no goods - no refund - very unhappy
I would like to echo others reviews. My Etsy order has still not arrived after weeks of waiting and multiple excuses including family illness. Unfortunately I must agree that I think this business is dishonest and struggling to get a response and resolution. Please do not order from this person,

Reply from Mariereddingarts
Beautiful products and such a helpful…
Beautiful products and such a helpful seller. Lots of advice to get me off to a flyer with wet felting.
Sometimes postage takes a while, but as a fellow small business owner I know life happens. Communications always spot on so never worried. Some lovely surprises in the parcel too.
Exceptional quality tools, fibres and yarns. Always happy to offer tips or solve problems 😁

Reply from Mariereddingarts
Avoid, unreliable and dishonest
First time I purchased I waited a very long time and had to keep chasing my order - excuses if it going missing, her being unwell and then a bereavement. Sounded like a difficult time so I was patient and eventually my things arrived.
Order was lovely and although the bad experience I felt I could give another chance a while later.
Funny enough my second order apparantly went missing again! She insisted it was delivered to me but wouldnt give tracking number.
Then she even told me specific dates that my parcel would be delivered and I waited in only to find of course she still hadn't even posted!
I had to complain to Etsy eventually and then she uploaded a tracking number with a 'we are expecting your parcel status'. Etsy closed the dispute because it looked like she had posted even though nothing had been delivered.
I then had to make multiple complaints to Etsy before I finally got my order and then there was things missing and to be honest I just couldnt be bothered with it since it had dragged on so long and so I never got my full order.
Dont trust her at all 🙁

Reply from Mariereddingarts
Poor service…ordered 3 times and each…
Poor service…ordered 3 times and each time the items didn’t turn up until I eventually asked for a refund and said I would put a bad review on her Facebook page. They then arrived, but weeks after initial order.
She gave numerous excuses and wouldn’t refund me. Since then I have noted that many other people had had similar experiences with very late or no show orders. Would definitely not order from her again.

Reply from Mariereddingarts
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