MARK HILL HAIR  Reviews 

1,002
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Customers frequently praise the hair styling tools for being incredibly easy to use and leaving their hair looking voluminous, shiny, and healthy. People also mention that orders typically arrive very quickly and come securely wrapped in lovely packaging. Some reviewers were not happy with the delivery service, noting that packages were delayed significantly or completely failed to arrive on time. Additionally, a few consumers experienced frustrating problems with missing parts or encountered poor product quality upon opening their parcels. Consumers also pointed out that getting support for these unexpected issues sometimes required extra effort and unexpected return costs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting excellent hair tools that are... See more

Quality

Users describe positive interactions with quality, noting that the products are well-made and perform... See more

Delivery service

Consumers find experiences with delivery service to be mixed, showing both significant frustration and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing their interactions as refreshing,... See more

Order

Customers had ambiguous experiences with order, reflecting a mix of satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products. i feel like they could have a couple more attachments available. I would really like a regular curling tong but can’t seem to find one!! love the heated barrel brush, makes my hai... See more

Company replied

Rated 5 out of 5 stars

Bought the bundle as a birthday present for my Sisters 42nd birthday. All us 3 sisters have coil like curly hair due to being 1/4 Jamaican. She loved it; saying it made her curls very voluminous and i... See more

Rated 5 out of 5 stars

I ordered a product which unfortunately didn’t arrive through no fault of mark hill company, the matter was dealt with promptly and most of all with no difficulties to rectify the issue. Everything wa... See more

Rated 5 out of 5 stars

Love these products… I have twin teen daughters so now they both have a set of your pick n mix hair tools..! Last Christmas caused chaos when one received these and the other did not.. now this Christ... See more


Company details

  1. Hair Product Store

About MARK HILL HAIR

Written by the company

Mark Hill Hair

ABOUT MARK HILL HAIR

At Mark Hill Hair we're here to bring you some serious hair-spiration. From 'I woke up like this' looks to ultimate hair glam... WE. GOT. YOU. We'll say it loud and proud: "We've got every solution to start a hair revolution". We stock electrical lines from our famous Pick 'n' Mix collection through to specialist hairstyling products and more.

OUR BRAND BELIEFS

• Your style should change as often as your social feed
• Salon worthy hair should be accessible to all
• Expert know-how will help get your style
• As your crowning glory, hair is 90% of your selfie
• Pro products shouldn’t be at (pro)hibitive prices
• A real life lab is the only way to develop products that work

SHOP PICK 'N' MIX SHOP BUNDLES SHOP ELECTRICAL SHOP HAIRCARE SHOP BRUSHES SHOP GIFTS

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,002)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

I can honestly say this is the best…

I can honestly say this is the best company i have ever ever dealt with over the years, i was gifted a set the handle with 3 attachments, long story short there was an issue with the handle i contacted them and they sent a replacement out immediately! On top of all that every attachment i use is amazing. Great products Great ethics what more could you want ⭐️⭐️⭐️⭐️⭐️

September 16, 2024
Rated 3 out of 5 stars

Too heavy and controls are in wrong…

Too heavy and controls are in wrong position or need rocker switch changing so it's not as easy to change controls by mistake

September 5, 2024
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Hi Phillipa, We're sorry to hear you're experiencing issues with the controls. We appreciate your feedback and will pass it along to our team for review.

Kind regards
Mark Hill Hair

Rated 4 out of 5 stars

Delivery was very quick

Delivery was very quick, packaged well. . Lovely product, smells nice. I thought this was an oil, (my mistake, I should have read it properly), it does protect your hair against heat, but my hair still felt dry after using. My hair needs the heat protector oil.

September 5, 2024
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you for your feedback!

We're glad to hear you liked the quick delivery and the scent of our Hair Lab heat protection spray.

We appreciate your insights and will use them to improve our products.

Thanks for supporting Mark Hill Hair

Rated 4 out of 5 stars

Pretty good

Only used the hairdryer once or twice so far, it could be a little bit more powerful/faster but otherwise it’s a decent hairdryer. The brush with it is very good.

September 2, 2024
MARK HILL HAIR  logo

Reply from MARK HILL HAIR

Thank you for your feedback. We're glad you like the brush and appreciate your support for Mark Hill Hair.
We'll take your suggestion into consideration!

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