Marks and Spencer Reviews 14,468

M&S app just hangs with little circle going round and round trying to start a chat to find out if constant refusal (or at least thats what the other web site says) is really a refusal and if so why or the other web site barfing over the response it got from m&s but since the ibm app just whirls and whirls on trying to chat (and also sometimes when i log out of it, i'm inclined to think the fault is m&s app messing up ! Never had a problem before I installed the app but now the request to confirm goes straight to the app rather than a text which always worked OK.

Debbie in Chelmsford was amazing today with bra fitting and good choices and advice. She boosted my confidence 100% she really is very experienced. She deserves recognition for sure.

Dreadful place to shop now! I’ve bought most of clothes in M&S since the 1970s but now the clothes are just awful. Fine if anyone wants shapeless baggy items to wear, most of the clothes are no longer fitted. Ugly wide legged jeans and trousers! Too much synthetic material too! Can’t even buy cotton rich ankle socks for women, they are now viscose. Awful fabric!
Shop assistants no longer wear a uniform only y shirt and jeans so not easy yo identify staff. What has happened to corporate image!

No delivery, AGAIN, ok M&S you close the store in the city centre and so it's online. Yet again EVRI has not delivered. Long hold and then your customer services (assuming from the accent South Africa) so unhelpful, she is sure it will be out today. Highly unlikely mid afternoon. I can call again tomorrow and they will chase this up.

Appalling service from M&S. Following major surgery, I mistakenly returned non M&S clothes under an M&S order . M&S received the parcel but now say they have lost my clothes and ‘tough’. They have closed my complaint. How can this be acceptable. I am over £100 out of pocket for a genuine mistake that from the start M&S showed little care in trying to resolve.

Really M&S? I ordered a suit, not only was it expensive, it arrived in good time but the fabric was cheap quality. Not something I would expect from M&S. Then the fitting, I ordered a size I know to be good for me, the sizes are not true to form, I could hardly breath when wearing it. So I decided to return the items, they gave me one choice, EVRI, who are bankrupt. So I took it to the store. 'As you bought it online, we can't accept it', now having a bun fight with MasterCard to get a refund. Talk about giving me a headache. I expect better.

I have ordered online with M&S a few times now, and the updates are regular, and both click and collect and home delivery has been quick.
Problem free, stress free, I've had no problems at all.
In-store, the staff are helpful and friendly, it's been a positive experience so far.

I ordered a 6 drawer unit for my bedroom. The first one arrived damaged so it was returned and replaced. The second one was also damaged in the same place.
Not what I expected from Marks & Spencer

I visited the Derby store on Saturday the 11th April 2026 as my daughter is getting married so her grandad wanted to get a new suit for this. Soon after we arrived a lovely gentleman called Vik approached us to see if we needed help. He every quickly was there helping us measuring my father in law for the suit we had chosen then took us to try it on with a shirt. He sourced a shirt online that matched our requirements as store did not have in and even helped us team the suit with some shoes and a belt. He is such an asset to M&S and such a lovely chap. He even stayed with us while we checked out and placed the online order for us for the missing sizes needed. Honestly a dream visit made by him. Thanks so much i really hope you are valued by M&S.

What Overpaid Cretin thought it would be a great idea to muck about with Hotcross buns ?

I bought some bedding (a duvet set, pillows & sheets) from the branch in Stratford Westfield. I was having issues at the checkout as I was trying to use a works benefit gift card. Daphne the staff member came to the checkout and was so helpful & patient. She also helped me sign up to the Sparks card as there was an additional discount to be had when buying bedding. Daphne is an incredible asset to the company and probably a reason why I would shop again in M&S. I hope she gets some recognition from this review 5🌟🌟🌟🌟🌟

Why can't you get semi skimmed milk in their café when there's a shop full of it. They don't offer it anymore which is ridiculous. I need it for dietary reasons so am now excluded by M&S

My sister in law got me some Marinated Spanish Anchovies, as she knows that I love them. The anchovies looked plump but when I tried to get them out of the tub they started falling apart - which they should not do. I tried a mouthful and they had been so overcooked that they were like eating vinegar coated sawdust. Spanish anchovies should be firm, and have a slightly chewy consistency, but these were just powdery. Come on M&S, this is totally unacceptable and you really need to up your game. I can get the same product in Lidl for a fraction of the price and the quality far surpasses yours.

You should be ashamed
We have recently shopped at Aldi for the 1st time after shopping with you for ever
The food quality is better and obviously lots cheaper
Just had your ice cream and it was awful
The Aldi ice cream was a world away from yours
You need to get your act act together and stop hiding behind your branding
You have lost our custom after a life time of ud using you
Times change so should you !!

I tried to order on their website only to keep getting "Something went wrong at the payment". Tried again today same thing however, this time it actually took 3 payments of my credit card. I had rang their customer services who tried to complete the order using my debit card. Only after I finished the call when the customer service rep told me the same thing was coming up on her side and she was very sorry the order hadn't went through. When I rang my Bank and checked my current account the rep had tried 9 times to put the card through and it actually had taken over £873 out of my current account. When I rang them back I got they report to finance who then have 72 hours to investigate. Seriously what the hell so my current account is out £873 and my credit card has £291 pending all for a £97.00 order. Needless to say I will never use their website again or purchase from Marks and Spencers.

Has anyone else noticed the sizes have decreased? I am a 10 everywhere and always fitted a 10 nicely or sometimes roomy, but M&S have changed vendor and to entice the under 30’s, their clothing is tighter and smaller. A 10 feels like an 8.
I won’t be shopping in M&S anymore as their sizes are not a true fit.
Very disappointing M&S. Again…the wiser gen put to the back and forgotten about.

I visited M&S at the Nevada Centre, Granada. The two young women working there were so helpful that it was like having a personal shopper. I ended up spending more than 100 euros. All things I needed, but without the excellent service I'd have probably bought most of it elsewhere.

If i could give 0 stars i would!! Ordered a sweater online for my Dad (as stores have barely any stock in) and it was too big. So returned it today to order a smaller one. After 3 attempts, the "system" was down. Got a refund, and told to come back a bit later to order.
An hour later... the system was still down, and has been every time I've tried to order something in store since November last year.
M&S you used to be the pinnacle of British shopping, you are absolutely useless and I will never shop with you again

I bought a Toby t-rex easter egg. Although it tastes lovely. I felt I have been short changed. T-rex dinosaurs had a long heavy muscular tail that accounted for over half it's total length. This feature was not apparent on your Easter egg. I am bitterly dissatisfied with your teams attenion to detail. It tasted good 👍 but the presentation was not fullfilling. Thank you for reading!

0 stars ! I took my 93yr old Mother into Lowestoft m&s today in her wheelchair to change a nightdress that was wrong size length and they still had them on the shelf , she still had ticket on it and the Lady Manager would not exchange it because it was passed the exchange date !! Come on !! This elderly lady doesn't even have a loyalty app because she has no phone and spend a fortune (over 70+ yrs)!!! In this store !! Shame on you!!!