Marshall Motor Group Reviews 

Recently purchased a used car from Marshall's Honda, Clitheroe felt they gave a fair part ex price and am really pleased with the one I purchased. The whole experience was easy, didn't feel rushed or any pressure to buy. All the staff were friendly, down to earth and professional. Thank's to Nathan and Harry who completed the deal :)

I purchased a used Volvo XC90 from Marshall in Grantham. I was travelling a great distance to view the car which incorporated a hotel stay to break up the journey. I explained to the salesman, that I wanted the car to be cleaned before I viewed as was keen to see any flaws in the paintwork/bodywork which is important to me when buying a car. When I arrived, the car was filthy and sitting under a marquee in the car park in about an inch of dirty rainwater.

The salesman was apologetic and after a quick test drive and the promise from him to address some of the flaws I could see I agreed to purchase the car. Before arriving I used their on line part exchange price tool which showed a part ex value for mine at £11.3k. When talking through the costs this suddenly changed to a max of £8.5k even though, in their words, the car was near immaculate. At this point I chose not to part exchange.

The salesman agreed to mop the paintwork which was done and I picked up the car.

Now wind the clock forward a few months. There was a piece of trim which was bent under the drivers window which they said the dealer local to me (Canterbury) would replace under warranty. This cost me £150 and my local dealer said this could not actually be paid for by Volvo. Where the paintwork was mopped it was left with swirls all over the car which cost me another £400 for a car detailer to correct.

Now, after a good few washes it is clear that the offside front corner bumper has been repaired following an accident at some point. There is overspray around the headlamp and at the base of the bumper.
What is frustrating is that I would have seen this if this dealership and the salesman was honest from the start. It is ironic that he used the term ‘I have to be brutally honest’ probably 20 or so times in the two occasions we met.

I would strongly encourage potential buyers to get an independent check done before purchasing a car from this garage. I’m sure Volvo customer service would be appalled at the dishonesty from one of their franchises.

They did fix the car but the attitude of one of the members of staff in Canterbury was horrendous. I would definitely not subject myself to being spoken down to again and so would avoid further visits.

I had a test drive of the new ES90, hosted by Ian Dabill who was very professional & knowledgeable. The ES90 is a great new addition to the Volvo range of electric cars and I would recommend it to anyone looking at electric cars.

Jonathan from Marshall's Leicester was extremely helpful in my queury and got back to me via telephone within minutes - made a stressful situation easier thanks again Jonathan

I visted my local BYD dealer in Grantham and was shocked at the difference in their on-line price and showoom price £2,000 difference.

So look on-line and contacted BYD Peterborough.

I dealt with Anna who I found to be extremely knowledgeable about the car. She took the time to discuss all elements and answer all of my questions.
I must say that Anna is a true asset to Marsall BYD
The car it's was presented perfectly and was given as much as i need to inspect the Seal U DMI as need as i had not seen the car in the flesh just pictures and a detailed video.

I had an excellent experience at Marshall VW Commercial dealership in Abingdon Oxfordshire. The level of customer service from start to finish was outstanding, and the whole team was friendly, professional, and helpful.

A special thank you to Connor, who made the entire process smooth and stress-free. He was knowledgeable, approachable, and kept me informed every step of the way. Nothing was too much trouble, and he went above and beyond to make sure everything was taken care of.

I would highly recommend this Marshall VW Commercial dealership in Abingdon Oxfordshire to anyone looking for great service and a genuinely positive buying experience. Thanks again to Connor and the whole team!

Highly impressed with the service from Vanessa at Bedford Marshall Land Rover. I brought my vehicle in for a routine service and recall work. Although an unexpected issue arose, Vanessa handled it with absolute professionalism. She was quick to find a solution and ensured I was well taken care of. Outstanding customer service from her.

Be carefull of giving them your contact details. I have been a customer for 35 years with 2 cars currently, and even after I have booked the car in for a service I am bombarded with emails asking why I haven’t. Most recent experience, my car was in the workshop and I got an email at 7.20 in the evening asking me to contact them to book a service. This week , the week after the service was completed I got another email saying they missed me and to contact them to make a booking. I have complained repeatedly with no success, so be warned, Marshalls service which was very good has fallen off a cliff.
I have replied to Marshalls as requested and will update this if/when I get a reply

We’d like to express our thanks to Nick Farrow for his excellent support during our recent car purchase. Nick went above and beyond to keep us informed from start to finish, and his advice was invaluable. We’re delighted with the car and would confidently recommend Nick to future customers.

The team at Wimbledon Audi are amazing. I’ve just bought my dream car and Sabin the sales man was nothing but excellent. He was so thorough and efficient. He made sure I was comfortable and have everything I needed before leaving on pick up day. No faults at all for the whole process

Rang 3 times to book my car in as it had a fault. Was told my phone number was passed to the service team. Never received a call back.
Have since had my car repaired at another garage. I'm thankful I no longer have a warranty on the car and therefore dont have to rely on this garage. Poor service!

After agreeing to a 2 year service plan for a cost in the £700's when I dropped my car off, I received an e-mail confirming cost of £887.89. When I collected the car I spoke with the salesman from the morning who confirmed to me that it should have been seven hundred and something pounds as that is what it had said on the screen and he had quoted me and he would get back to me the following Monday (service undertaken on 13/06/26). Now one month on and several ignored e-mails, I am no further along than thinking I will not add to the previous three Audis that I have purchased previously for Marshalls Audi in Maidstone. P**s poor customer service!

22/07/26 - Despite contact from Audi - still no response.

Avoid, wouldn’t touch Marshall Ford with a Barge pole.
Only one salesperson had any idea on business acumen and professionalism.
Had our car for over 8 weeks to repair damage they caused and gave us a courtesy car with one wheel loose and working its way off.
We ended the relationship by refusing the car, getting a refund and buying the same car elsewhere with less miles on it, better spec for the same money. Again AVOID. Don’t say you were not warned.

UPDATE 17th July 2024: Gave my contact details as requested by Izzy, but as expected no communication received. Says it all. AVOID!!

I was advised by Marshall VW Scunthorpe that my service was due on my VW Tiago and they booked an appointment for me and called the day before to remind me my service was due the following day, all good.
On arrival I was told that I was the wrong person and that the correct person with the same name was already there. I told them that I had taken 1/2 day off work to bring my car for its service, nothing.
Three months later I get a call to say my service is due which seemed about right, so I booked my service and MOT. Roll forward another few weeks and I get a call to say that the directors had taken the decision to close the service department for 2 weeks and I would need to re-book. I explained that my MOT was due but was told I needed to re-book it with someone else.
Having called again to re-book and spoken to someone over the phone it was re-booked for a third time ( I wouldn't have bothered if it weren't for the fact that the service had been pre-paid).
I arrived at the garage again, to find they didn't have me booked in. I had call logs shows times of calls from them but nothing. I had requested a courtesy car but that wasn't available due to them not having the booking. They did do the service, but I had to call my wife to ask her to come and pick me up.
Finally, when I purchased the car there was an issue with the gear knob being loose. I rang Marshalls the day I picked the car up to tell and they stated that they would add a note to my record and next time I was in they would sort it. It was a year later, and I did mention it when I dropped the car off, and the next thing I get a video explaining what's wrong and that it would cost £230. I rang and explained that I had informed them of this a year prior and they were going to add it to my record but as expected there was no mention of it. So now they want £230 to fix it, which I'm clearly not going to give them one pound of my money.
All very nice when buying the car, but after service is appalling and they clearly don't care. I would have scored them zero but this wasn’t an option.

Took my car to Audi Wimbledon for its first oil service and couldn't be happier with the experience.

A big thank you to Wilbert, my Service Advisor. He was friendly, professional and kept me updated throughout. Everything was explained clearly, there were no surprises, and the whole process was smooth from drop-off to collection.

It's nice to deal with someone who genuinely cares about providing good customer service. Wilbert is a real credit to Audi Wimbledon, and I'll definitely be returning for future servicing. Highly recommended.

Fantastic experience at BYD St Neots, in particular from Kerrie the Sales Executive. Kerrie went over and above to show me round the Sealion 7 vehicle, firstly to just myself and secondly to my wife (and kids). Overal she was knowledgeable on the brand and vehicle and ultimately convinced my to purchase one! Thanks again!

⭐⭐⭐⭐⭐

I had an excellent experience purchasing my BYD Dolphin from the Marshall BYD dealership in Peterborough. The entire process was completed remotely over the phone and by email, making everything incredibly convenient and straightforward.

Fowler Edwards was outstanding throughout. Communication was prompt, clear, and professional from start to finish. Every question I had was answered quickly, and I was kept informed at every stage of the purchase. Nothing was too much trouble, and the whole experience was completely hassle-free.

It’s refreshing to receive such excellent customer service, especially when buying a car remotely. I wouldn’t hesitate to recommend Marshall BYD Peterborough, and I’d like to thank Fowler Edwards for making the purchase of my BYD Dolphin such a smooth and enjoyable experience.

I guess we can judge a company when something goes wrong - I had to return a car (not a VW) that proved faulty and the whole process was done with decent speed. All comms leading up to conclusion were also quick and well humoured. If only all dealers were like that!

I contacted Marshall JLR Ipswich on 21 June and again on 24 June with fault details and additional information regarding a TCU failure. Both emails were ignored. Had these queries and warranty details been managed at the time, the later issues could have been avoided entirely.

When I arrived on 6 July for diagnostics, the service advisor handling my case later insisted that Marshall “don’t have a credit account with TWG” and I must pay and reclaim as Marshall could not process my “Platinum Plus Maintenance & Repair Warranty” provided by an authorised Jaguar dealership. This excuse is meaningless — authorised Jaguar dealers process TWG administered warranties every day, and if a dealer doesn’t have an account, TWG simply sets one up automatically when the first invoice is submitted. The warranty is not a customer pay and reclaim model.

TWG authorised the repair on 8 July after I obliged Marshall to follow the correct process. Marshall then documented the cost allocation on the diagnostic report (“warranty have agreed £317.28 only, balance payable by customer”). Despite this, I was still pressed to pay the full cost myself, and then told I could always pay the full diagnostic charge and take the car away without repairs and go elsewhere— a move that would have cost me money unnecessarily and forced me to pay for diagnostics twice. This was reckless and financially harmful advice.

After I escalated the issue to management, communication stopped entirely. No updates, no progress, no explanation. My car which was left with them on 6 July and could have been returned repaired by 8 July currently remains at the garage with no repair actioned, despite full warranty authorisation being in place.

The entire situation was avoidable. If my initial emails on 21 and 24 June had been acknowledged, or if the advisor had understood how TWG warranties work, none of this would have happened.

On 15 July, Marshall advised they could process the warranty but they would hold on to my car for a further five days for funds to clear. I discovered from TWG that Marshall had called them at 9:15 that morning and were told payment is electronic, next day. I have now collected my unrepaired and noted that it was filthy. The paint on the rear wing has been damaged thanks to etched in bird crap, so I am glad I didn’t wait another 5 days.

Marshall asked Trustpilot to get me to remove the service advisor’s name. I note that plenty of service advisors are named for good feedback, so I think that request is highly hypocritical.

I’ve dealt with the same service advisor before. S’s approach was similar then, forcing me to do what was her job and prove the validity of what in the first year of ownership was a Jaguar approved used warranty. She pleads for positive feedback. Her feedback will be precisely what it deserves to be, though you can bet I will now not be asked to provide it.

Customer service like this is not going to deliver the reset that Jaguar are seeking with their new model.

I will be seeking formal redress.