Martin & Co Cardiff Reviews 

From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the property was cleaned and sanitised by professionals but it was not and later as date moved on boiler stopped working and it took more than two weeks for them to look at it and gave a compliant through citizen advice through the solicitor and next day they came and changed the boiler.

When I gave a complain regarding the boiler issue and I had below response from the manager how harsh “If you are cold you are free to buy yourself portable electric heaters, you can have them delivered by Amazon”

I vacated the property in a Crystal clean state and now it’s been more than 8 weeks I’ve not received my deposit back. I’ve raised the statuary declaration for DPS to get involved.

So think more than twice before rent property from martin and co Cardiff.

I have proof off all the emails which they sent us and photos of the property.

Professional and reliable and more. Selling late brother's house in need of repairs at a distance I was helped and supported in so many ways. Signposted to solicitors builders and house-clearers. Friendly and supportive service. Couldn't have managed without Henry Mitchell

Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty apartment with no prior cleaning done. Further, the apartment only had a few lights functioning and they failed to look into any of my maintenance requests that were repeatedly made at regular intervals throughout my tenancy. However, very conveniently and without any decency and contemplation, they charged me a £75 cleaning fee when I handed them a cleaned apartment. It is my strong belief and opinion that Martin & Co are unprofessional agents that leave no opportunity to charge vulnerable tenants with unreasonable fees and amounts.Agents are supposed to ease out the process of moving in and out, but my experience with Martin & Co has been the opposite.

I had my experience with Martinco in Cardiff. At the end of the contract they lied about cleaning expenses and the contract conditions, I won't go in the details but the manager Mike Shrubshall in my opinion is really a rude fellas.. we had to put a fight and have the DPS to solve our dispute before we could have back our deposit. We have been lucky because we had all the papers saved and I also kept the pictures and the report the whole time otherwise we wouldn't be able to do anything against their lies. I don't wish this experience to anyone! be wise and avoid them!

Edited after Martin and co reply: you replied with a lie and I am not surprised about it. We never had any animal and the deposit is already back in our pocket. If Trust pilot asks we can proof any single word in this review.