Martyn Gerrard Estate Agents Reviews 

2,497
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for being professional, friendly, and deeply supportive throughout various property searches, purchases, and lettings. People note that the team consistently provides incredibly fast responses, clear communication, and efficient guidance that genuinely makes stressful house moves much easier. Some reviewers were not happy with the overall communication, specifically mentioning that replies to simple emails were painfully slow and completely unhelpful. A few customers also felt the service was disorganized, experiencing frustrating delays and a notable lack of accountability when trying to resolve daily issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, helpful, and professional support... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

Having met with James Maynard (CROUCH END branch) initially to find the right Estate Agents to take our much loved property to the open market, could not be any happier with this decision. Our ma... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sophie. She was very helpful, professional, and friendly throughout the process. She took the time to answer my questions and made everything much easier. Thank you so mu... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,497)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Martyn Gerrard were excellent right…

Martyn Gerrard were excellent right from the start. James valuation was spot on and we had several buyers bidding to buy our house. Both Usman and Treon kept us in the loop throughout the whole process and guided us through each step. I highly recommend this company.

April 28, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Great news! Thank you for your review we love our Crouch End team also!

Rated 5 out of 5 stars

Fantastic service

Matthew was very friendly and answered all my questions with patience and understanding.

April 30, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review!

Rated 5 out of 5 stars

Great service and support

Athena was energetic, helpful and understanding through the purchase of my mother’s apartment.

She kept on top of everything and was extremely accommodating when required

April 17, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review.

Rated 5 out of 5 stars

Matthew has been extremely helpful…

Matthew has been extremely helpful throughout the process, has always been available and answered any questions I’ve had

April 27, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review.

Rated 5 out of 5 stars

Daniel Harris

Daniel Harris! Helpful understanding approachable! I was nervous and unenthusiastic! Professional emails and made himself easy to contact! Almost made flat hunting fun!!

April 28, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Moving home should be fun, and we glad you experienced that with Daniel. Thank you for your review.

Rated 5 out of 5 stars

Good agency

Daniel was friendly and professional and helped us sort our tenancy. I would recommend working with him.

April 29, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review.

Rated 5 out of 5 stars

Daniel at MG has been a superstar

Daniel at MG has been a superstar! Within days of my tenants giving notice he had found new ones! Communication has been great all the way through the process too! Many thanks for making this so easy to manage!

April 28, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Amazing news, thank you so much for your review.

Rated 5 out of 5 stars

Andrew and Shivali were absolutely fantastic...

Andrew and Shivali were absolutely fantastic in helping us secure our first flat in London. Everything was explained in clear, easy to understand language, they were so accommodating to our needs and very patient given we were moving from overseas with an awful timezone difference! We felt more and more confident with each chat we had and any questions we had were answered quickly and clearly. Thank you so much for making our move to the UK less stressful!

April 28, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Your kind words about their patience, communication and support will mean a lot to them. We hope you’re settling into your new London home and wish you all the very best for this exciting new chapter!

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service, communication and professionalism from Matthew, Ralph and Sheriaz. They have held and guided the process of the rental services for my property in the most excellent of way. They have exceeded my expectations and continually went above and beyond to call of duty. I am very grateful.

April 28, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Wow, what a glowing review for the team, thank you very much!

Rated 1 out of 5 stars

she’s rude and made me feel really…

she’s rude and made me feel really uncomfortable

April 28, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We are sorry to hear this.
It would be good to understand what happened. Can you elaborate?
Who did you speak to? What was it about?

Rated 5 out of 5 stars

Great experience with Martyn Gerrard

Great experience with Martyn Gerrard. Matthew was at hand to support and help throughout the process, helpful and professional, making the whole process smooth and easy. Really appreciated the clear communication and efficiency. Highly recommended.

April 28, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Fantastic! Thank you so much for your review!

Rated 5 out of 5 stars

Matthew

Matthew, Sheriaz and Amelia were all very helpful. Fantastic service all-round. 10/10

April 25, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Amazing! Thank you for your review, we really do have a good bunch of people!

Rated 5 out of 5 stars

Shivali has been great with our tenancy…

Shivali has been great with our tenancy process. As first time renters we had no idea how the process worked but Shivali answered all our questions and made everything super easy for us to understand . The process was complete in less than a week after viewing. Highly recommend Martyn Gerrard.

April 23, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your wonderful review.

Rated 5 out of 5 stars

Really happy overall with Anna at MG…

Really happy overall with Anna at MG Finchley Central. She was attentive, patient, flexible, and consistent throughout the process. I felt that she genuinely listened to my needs in terms of both the rental property and the area.

Thanks to her support, I was able to find a property and successfully negotiate terms that worked well for me. I’d definitely recommend Anna to anyone looking for a smooth and supportive experience.

I would definitely use MG services again.

April 10, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

We are glad you had a positive experience with Anna, we love having Anna as part of our team!

Thank you for your review.

Rated 5 out of 5 stars

Good agent with local knowledge

I originally bought my flat through Martin Gerrard, so when I moved overseas they were the obvious choice to manage the rental. I ended up working with them for more than 3 years and they made it all very easy. Being out of the country, I needed someone I could trust to just get on with things and they did. Tenancies, maintenance, keeping the place occupied - it was all handled smoothly, and they kept me properly in the loop without overdoing it.

I also used them for the sale and had the same experience. Good communication, well managed, no unnecessary stress. A solid, reliable team to work with.

April 27, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Wow a fantastic review from multiple sides of our business. Thank you very much!

Rated 5 out of 5 stars

We had a great experience with Wai Lee…

We had a great experience with Wai Lee from Martyn Gerrard, Finchley. He was really good at managing our flat block in Harrow, demonstrating exceptional professionalism and dedication. His knowledge and approach provided us with the best service possible. Highly recommended Marty Gerrard Estate Agents!

April 24, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review.

Rated 5 out of 5 stars

Wai Lee

Wai Lee, Property Manager has looked after our block for the last 5 years. Wai has been diligent, proactive, professional in his dealings with the block's Directors and, his management of the various block issues has been exemplary. Sorry to see Wai moving on, but hope he brings his enthusiasm and drive to whichever new firm is fortunate enough to employ him. Best of luck, Wai.

April 24, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review!

Rated 5 out of 5 stars

Faisal and Sophie provided excellent…

Faisal and Sophie provided excellent service in letting my home. Faisal guided me like a trusted friend throughout the process. He is an asset to the company. The whole team is very helpful. I can highly recommend Martyn Gerrard.

April 24, 2026
Unprompted review
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Reply from Martyn Gerrard Estate Agents

Thank you for your review. It means a lot to the team and us.

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