This was a brilliantly seamless experience, professionally managed by Mittio. We were first time renters and Mittio kindly walked us through the process and was on hand to answer any questions. The fo... See more
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Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.
Ballards Lane 197, N3 1LP, London, United Kingdom
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Replied to 38% of negative reviews
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Matthew was a huge help in helping me find a new flat. Made the viewings work around my schedule and was really insightful , in the end we found a good spot. Alexia and Sheriaz were also a big help with the logistics and working through all the details with patience. Thank you !

Reply from Martyn Gerrard Estate Agents
Whetstone branch boss Adriano Reveglia. Is a very friendly, efficient estate agent.

Reply from Martyn Gerrard Estate Agents
Prompt and efficient service from Ralph at the muswell hill branch. updated regularly. Stress free transition.

Reply from Martyn Gerrard Estate Agents
Harrison was punctual, professional and personable

Reply from Martyn Gerrard Estate Agents
We had a fantastic experience with Martyn Gerrard, supporting us across our sale, purchase, and rental.
The team in Mill Hill – David M, Davide Y, Daniel, Tyler, and Mittio – were not only excellent at what they do across sales and lettings, but also incredibly communicative throughout the entire process. They kept us consistently updated, which made a real difference during what can often be a stressful time.
What really stood out was how friendly, calm, and reassuring they all were. It genuinely felt like they were on our side and working hard to make everything as smooth as possible.
Thank you all – we really appreciate the time, effort, and care you put into helping us.

Reply from Martyn Gerrard Estate Agents
Very professional from start to finish and always helpful over the phone, messages and email. My experience was entirely positive with Mathew, Sheriaz and Alexia.

Reply from Martyn Gerrard Estate Agents
I am new to using Martyn Gerrard but have been using estate agents for many years.
My experience with MG started with Nick 'the estate agent' from their Hampstead office. As you can imagine one has a quite distinct picture of estate agents -- however from the very beginning Nick was different, helpful, useful and honest. I found that refreshing and easy to interact with.
We even found what would have been a great flat at a good price, I ummed and aghed, and Nick politely said that this was a good opportunity and I shouldn't procrastinate too long -- naturally I ignored everything he advised and true to form I lost the opportunity as I was sucking my thumb.
Move over to the next available find that came across our plate. Nick was helpful in expediting the viewing and making sure that it fitted my available time. This time when Nick said that this is another good find take it I didn't hesitate and finalised immediately.
Come the next day, Saturday, and I was a little unfamiliar with what for me is a new referencing entity . I walked into their East Finchley office as I was struggling to use GoodLord their referencing interface. Enter Alexia, the star of the show at their East Finchley office. She helps me understand, login register and setup all that is required to finalise with most of what is needed from the GoodLord. She was truly God sent in giving up her time on Saturday to make sure I had everything an everything was in place so that I can finalise in my application for the property and ease into the rest of the weekend.
Now we all know moving is a massive pain, however, sometimes we can mitigate and minimise it.
So thank you Alexia, thank you Nick and thank you Martyn Gerrard for all your help.

Reply from Martyn Gerrard Estate Agents
Zak has been exceptional in supporting me with my tenancy application.
He has been patient, responsive, explained everything fully and helped me greatly. Highly professional, kind and I couldn't recommend him enough, and Martyn Gerrard.

Reply from Martyn Gerrard Estate Agents
We had a really positive experience with Martyn Gerrard while finding our property recently. Matthew was especially helpful throughout—always kind, flexible, and quick to respond, which made the whole process feel much easier. He understood straight away what kind of property we were after, and was very helpful in pointing us towards the right one.
A big thank you as well to Amelia and Sheriaz for all the work behind the scenes—we really appreciate everything the team has done for us.
We happily recommend them.

Reply from Martyn Gerrard Estate Agents
Having a good experience so far with the Crouch End team All the guys are great Kelvin and Treon and Usman thanks let’s hope we get a sale thanks so far

Reply from Martyn Gerrard Estate Agents
I’ve been viewing apartments with Maria for quite a few months and she is very organised and thoughtful. She understands what I am (and am not) looking for. I always felt that my time either viewing or discussing her recommendations was well spent. I cannot say that of most agents..

Reply from Martyn Gerrard Estate Agents
Nayeem was super helpful and attentive - would highly recommend.

Reply from Martyn Gerrard Estate Agents
Mittio was very communicative throughout our process of finding a home to rent. He was available around the clock and was helpful answering all of our questions. Alexia and the team kept in touch over WhatsApp as we progressed until signing the contract.

Reply from Martyn Gerrard Estate Agents
The support received from Matthew, Sheriaz and Alexia (of Muswell Hill and tenancy progression) in securing a tenancy with my flatmate has been incredibly refreshing following disappointing experiences with another estate agent. Communication was consistently excellent, and we felt they went above and beyond to support us, even outside of conventional working hours. We are more than pleased with their hard work and will continue to recommend and speak positively of Martyn Gerrard as a result of their exceptional representation. Thank you!

Reply from Martyn Gerrard Estate Agents
I’ve been renting through MG for 18 months now and I must say Gabriella, my property manager, has been most helpful. She makes sure that the Landlord and tenant both feel they are treated equally, supporting in extra measures. I’m extremely grateful for the ongoing support she has shown.

Reply from Martyn Gerrard Estate Agents
The best estate agents I have dealt with! So helpful and personable. Shivali was amazing through the whole process, keeping me up to date and just making the whole experience a lot easier! Thank you again!

Reply from Martyn Gerrard Estate Agents
Extremely poor experience with Martyn Gerrard. The property had a failed EICR, which is a serious electrical safety issue, yet it didn’t feel like it was treated with the urgency it deserved. On top of that, there were ongoing mould problems that were not properly addressed.
Communication was slow, dismissive and unhelpful, and we were left chasing repeatedly for updates. For an estate agent managing rental properties, basic safety and living conditions should be a priority, but that was not our experience at all.
Overall the service was very disappointing and stressful. I would strongly urge them to take tenant safety and property standards far more seriously.
Lettings manager Shivali was very helpful, responsive, and supportive throughout our property search. She kept us updated and was very proactive. We really appreciated her professionalism and support.

Reply from Martyn Gerrard Estate Agents
I found a great flat through Martyn Gerrard Estate Agents. My situation was a little complex as my partner is relocating to the UK and doesn’t yet have the right to live here — a bit of a chicken-and-egg situation as I needed to show my partner could live with me before applying, while the landlord needed proof of right to live before adding them to the tenancy.
Dan went the extra mile to work through this and find a solution that worked for both me and the landlord. Alexia was also fantastic in handling all the paperwork that followed, making the whole process smooth and straightforward.
I really appreciated their help and would happily recommend the team

Reply from Martyn Gerrard Estate Agents
Can’t fault the experience of buying through Martyn Gerrard. They found us the perfect property and then were helpful, respectful and reasonable all the way through the journey to exchange. Particular thanks to Usman for your tireless work to pull everything together and get the transaction over the line

Reply from Martyn Gerrard Estate Agents
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