MASA Global Reviews 263

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, often highlighting their engaging and informative presentations. Many people appreciate the peace of mind the service provides, especially regarding medical transportation and unexpected emergencies, finding the product to be a valuable and necessary addition to their coverage. The subscription process is often described as smooth, with clear explanations and no sales pressure. However, some customers also noted issues with customer service, describing experiences where agents were unhelpful or unresponsive to specific inquiries, particularly concerning policy details or billing adjustments. A few people also mentioned feeling pressured during presentations or experiencing rudeness from staff members.

What people talk about most

Staff

Consumers generally express satisfaction with the staff. Many reviewers praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers expressed peace of mind knowing they have... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness and... See more

Subscription

Reviewers highlight positive aspects of subscription. Many customers express satisfaction with their... See more

Product

Customers consistently note positive experiences with the product. Many reviewers appreciate the clear... See more

Based on these reviews

Rated 5 out of 5 stars

The hostess was kind, and Lunch was great in lake Geneva, Wisconsin. The MASA representative answered any questions we enquired about. The recent murder of the CEO @ United Healthcare has senior ci... See more

Rated 5 out of 5 stars

The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circ... See more

Rated 5 out of 5 stars

I received a follow up call from agent Debra Quinn on Wed., 1/28/26. She was very passionate and excited about the benefits offered by MASA. She also explained the difference between the Emergency... See more

Rated 5 out of 5 stars

The program presenter was very knowledgeable. We have all our doctors approximately 100 miles from our residence. We travel through numerous ambulance districts, therefore not knowing when or where an... See more


Company details

Written by the company

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

263 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Grateful to have this coverage

We are looking forward to have this company help us with our needs if and when we need these services. It gives us great peace of mind knowing that we have coverage for these extreme services.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

we attended a sales luncheon for MASA. Don't...

we attended a sales luncheon for MASA. the presentation itself took over an hour of endless details That would have been a more effective if it had been condensed to 30 to 45 minutes max. but the worst part was when lunch was over and the three sales associates split up among the tables using some pressure sales tactics and could not take any answer but yes to the highest priced way to buy. after we finish ed talking to that salesperson week, spent a few minutes talking together about the program when the leader of the group came over and absolutely would not leave us alone to the point of an uncomfortable experience with the whole lunch including following us out the door saying. have a nice day with a sarcastic edge to her voice. The whole experience seemed designed try to take advantage of older adults who might be susceptible to strong arm tactics. Worse than bad car salespeople.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Impressive

I’m impressed so far with the amount of information provided to me fully outlining my coverage. Like life insurance, I’m hoping I’ll never need it, but should the “opportunity” arise, I know I’m prepared.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth your time.

Very easy website to use. Simple and clear instructions and I received my information and wallet card just days later. The small amount per month is well worth it to me as I am disabled and usually use an ambulance at least twice a year. This covers so much more and is something that us older Americans really need, especially if we live alone. Thank You!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Masa Insurance

Presentation was thorough, seemed like something “you don’t need til ya do”, and a good value that prayerfully I never need to use 😊

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I truly believe that every family in…

I truly believe that every family in America should have the protection of Masa. I was lucky enough to have Jason Morse as my presenter and it was treat, I would highly recommend you attend a seminar and get this product.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

We were invited to attend a seminar at…

We were invited to attend a seminar at a local restaurant . Speaker was very energetic and knowledgeable, and explained all the benefits of the product. They offered many different plans with different durations. If my circumstances were different, I would consider it to be a very good idea to join as a member.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

My company representative was Marc Burkhalter

My company representative was considerate, giving personal attention to those who were interested in procuring this type of insurance. He explained all the benefits and payment options, and addressed all my concerns. Signing up was a pleasant experience.

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE!

BEWARE!! High Pressure sales tactics designed to intimidate vulnerable senior citizens into signing up at the luncheon seminar. Tommy Bennett is representative in the San Antonio, Texas area. Please beware!! I will be reporting this company and their representative to the local media and the local authorities. What a shame to intimidate and pressure seniors who want to do their due diligence before signing and committing their hard earned money. BUYER BEWARE!

April 10, 2026
Unprompted review

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