I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more
Company replied
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I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more
Company replied
I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more
Company replied
I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking w... See more
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Company details
Written by the company
MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.
Contact info
United Kingdom
- support@maskateer.com
- www.maskateer.com
4.3
Excellent
299 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The size was too small although I had…
The size was too small although I had measured my waist. On top of that o had to pay for the return to BULGARIA from Germany. It nearly costs half of the waist trainer’s price. I won’t order from this company again.
January 4, 2024
Reply from MASKATEER
Thank you for your feedback, and we are sad you were not satisfied. The measurement guidelines on the website are accurate and the return of the item could have been cheaper using certain postal services. Sorry for your experience. We tried our utmost best to accommodate your needs. All the best! :)
Everything is great
Everything is great. The product, the company, the delivery...
10/10
Amazing
December 18, 2023
Reply from MASKATEER
Dear Bilyana, thank you for your beautiful kind words. It feels great that all our hard work is being noticed, but most of all, all our amazing customers are more than satisfied.
It is important to check you size
This is definitely the best corset I ever experienced.
December 18, 2023
Reply from MASKATEER
Hi Ana, thank you for your review and for the lovely words describing our products. We are always glad to hear feedback from customers.
Help when choosing the right waist…
Help when choosing the right waist strenghtener was amazing, as well as delivery accuary and experience so far.
December 13, 2023
Reply from MASKATEER
Rosica, thank you for your comments on the waist trainer, delivery and experience. Have a great New Year!
Very nice product,i love it
Very nice product,i love it. Every day i have it so nice for back,and to give you a figure. Amazing 😍😊
November 28, 2023
Reply from MASKATEER
Hi Jasna, thanks for the amazing review. We are so happy you love the product! ❤️
The quality od the waistrainer is…
The quality od the waistrainer is fantastic. And the person who is managing the account for Serbia is so nice and helpful, 5+ stars for her!
October 10, 2023
Reply from MASKATEER
Dear Katrina, thank you so much for the amazing review. x
Reply from MASKATEER
Dear Denisa, thanks for your review. We are so pleased that you liked our products.
Honest review
Honest review
Amazing, I’m using it more than 4 years now , every year I get a new one with smaller size.
I really recommend it 👌💯
Thank you MASKATEER♥️
October 9, 2023
Reply from MASKATEER
Thank you so much for your wonderful review on the product Mouna. x
Happy client
The service is great, the shipment arrived right fast and most of all I got the best looking dress that I feel great in and the sports belt that motivates me to work out every day and improve my athletic figure. Overall, I am very satisfied and cannot wait for my next order!
October 3, 2023
Reply from MASKATEER
Dear Mihaela, thank you so much for the lovely review.
Horrendous
Horrendous
Second time purchase an within two weeks the waist trainer has completely split :( poor quality
September 3, 2023
Reply from MASKATEER
Hi Melissa, we are sorry to hear about your experience. We can assure you that out products are of the highest quality on the market. Products can only usually be broken or split if misused or used in a washing machine or the wrong size. Thanks, MASKATEER team.
Size is so bad
August 30, 2023
Reply from MASKATEER
Hi Elemedina, we are sorry you feel this way but please reach out to our Support team to explain further what your issue was. We have up to 13 sizes to fit all shapes and sizes, from XXXS to XXXXXXL. Did you perhaps order the wrong size?
Very good product,very helpful staff…
Very good product,very helpful staff and quick delivery
August 30, 2023
Reply from MASKATEER
Thank you so much Denis for the amazing review :)
Exellent quality and material
Excellent quality and material, this is something every woman should have, this was my second purchase from you, I am delighted with your products, I remain your loyal customer.
July 23, 2023
Reply from MASKATEER
Thank you for the review Zlatka. We are so happy to hear about your total satisfaction and loyalty in buying our products.
High fees of return
Beware of high fees of returns. I understand that international shipping is expensive, and thats why they have detailed explanations on which size to order, but the company must understand that online shopping is not as safe as real life shopping due to not being able to try on something and see in real life. Everybody is built different. Maybe if they would cooperate with local shipping stations to reduce high fees for costumers would help. Or costumer telephone service on which size is the best one to help decide correctly. I applaud high organisation and helpfulness of Your costumer service! Great job. Cant wait to get my correct size (my fault ordering the wrong one).
July 18, 2023
Reply from MASKATEER
Hi Ivana, thank for the feedback. You have provided some really good information for us. We always thrive to improve and your advice has been noted and passed on to the relevant team and managers. We understand that the difference of getting 5 strs and 3 stars from you was mainly due to the cost of returning your item, which unfortunately is not on our hands, but in the hands of third party shippers and carriers, who take all the money for return shipping. We are looking into more local shipping stations, because right now we have local shipping in the EU, Serbia and Balkans, United Kingdom, Ukraine and Bulgaria.
Thank you for your compliments on our excellent Customer Service and helpfulness. We try our best to help customers pick out their perfect size as all body shapes and siz\es differ person to person in wearing shapewear products.
Everything was perfekt !!
June 25, 2023
Reply from MASKATEER
Thank you Emanuela for thew love;y review.
Always perfect products
Always perfect products! I've got 3 waist trainers ordered so far,I can see such a difference,my tummy is getting shaped .Also the support for my back is brilliant.And they shape the body so good,that's another benefit
June 29, 2022
Unprompted review
Reply from MASKATEER
Hi Rositsa, thank you so much for this wonderful review. We try our very best to make this experience the best for all our customers.
Great
Had a few questions which were quickly replied to, wrong item sent and exchange was super efficient. Ordered the slimming leggings and quality is great, want to order a waist trainer next as amazing reviews
June 20, 2023
Unprompted review
Reply from MASKATEER
Thank you so much for the great review. We are extremely glad that you had a great experience and enjoyed our products.
I’m extremely happy with my waist…
I’m extremely happy with my waist trainer. I bought after having a baby and found it comfortable and supportive to wear every day. It also was amazing at helping me get my post baby waist back
June 19, 2023
Unprompted review
Reply from MASKATEER
Hi Harriet, thank you so much for this wonderful review about our post-pregnancy products. Thanks x
Second time ordering
Second time ordering, amazing service & quality both times!! The item I originally ordered is still going 2yrs later.. granted it’s seen better days but it’s still intact and I wear it EVERYDAY for work. I’m constantly on the website just browsing & I’ve not been able to order anything for so long as I just haven’t had any spare money.. anyway my trainer was reduced to £30 so I ordered again, went for the M as previously but obviously lockdowns taken its toll and I’m apparently now a L 😭 sending it back was so easy. I have adhd and I panic with things like this so I emailed and they emailed me right back (over a bank holiday too) with a contact number and address and made it so easy for me. I returned it and 4 days later my money was refunded. I ordered a L and after a week I’m back to my first row of hooks and I feel amazing so looks like I’ll be reordering that M when I next get some spare money 😂
June 4, 2023
Reply from MASKATEER
Hi Jenn, thank you so much for the great review. We are so happy that you found everything of great satisfaction and are always here to help. Thanks again for the lovely review! :)
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