beautiful design, well built, comfortable and warm inside initially, I wanted this model with black shoelaces, but since none of the laces sold separately on their site fit this model, customer... See more
Company replied
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See what reviewers are saying
Extremely disappointing experience. I purchased these sneakers for around €300, expecting premium quality. Instead, after walking no more than 30 meters, the front part of the sole was alread... See more
Great service as they responded very quickly to my request! I’m ordering again! They responded very quick when I asked if my order could be delivered a couple days later because of my holiday. The... See more
Company replied
I placed an order in the evening of April 23, I wanted it for a gift so I paid $25 to get it here with two day service. On the early. morning of April 24th, I received an email stating that they had s... See more
Company details
Written by the company
Mason Garments is a premium footwear brand for successful men and women. Mason Garments sneakers are designed in Amsterdam & handcrafted in Italy.
Contact info
Netherlands
- www.masongarments.com
3.0
Average
836 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice shoes en good quality
July 8, 2024
Reply from Mason Garments
Dear Peter,
Thank you for the lovely review.
We are happy to hear that the shoes meet your expectations. Enjoy wearing them!
Best regards,
Team MG
Poor customerservice
May 1, 2024
Reply from Mason Garments
Dear Kees,
Thank you for leaving your review.
We are sorry to hear that you are not satisfied with our customer service. After reviewing our email correspondence, we could not identify any issues that might have caused your disappointment.
We have sent you an email to address any frustrations you may have. We strive to ensure that our customers do not have a negative experience with our product or service.
Kind regards,
Team MG
I expected a shoe in this price range…
I expected a shoe in this price range to have a leather interior. unfortunately that is not the case.
the shoe I ordered did not fit in width. Other than that it is a very nice shoe. Too bad it didn't fit
July 4, 2024
Reply from Mason Garments
Dear Jeroen,
Thank you for your review.
We are sorry to hear that the shoe did not meet your expectations. We used to have a leather interior, but for comfort reasons, we have switched to mesh. Additionally, this is also indicated on our website in both text and images that we use a mesh lining.
We regret that the shoe does not fit in terms of width. We will send you an email to see if this can be resolved.
Best regards,
Team MG
Fast delivery
Fast delivery, to bad the shoes where too smal for me and 1 size bigger where not at stock , found a new shoe in my size, on the way now👍🏻💪🏻
July 4, 2024
Reply from Mason Garments
Dear Martijn,
Thank you for the beautiful review.
We are sorry to hear that the shoes were too small and are no longer available in a larger size. The sale is still online, and with our size filter, you can quickly and easily see which shoes are still available in your size!
Kind regards,
Team MG
Reply from Mason Garments
Dear Steven,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Great service and good quality
Great service, my order was delivered the next day! The shoes look amazing and the quality is good as well. This is my second pair of shoes from this brand.
July 3, 2024
Reply from Mason Garments
Dear Koen,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers and hope to see you again!
Kind regards,
Team MG
Great service great product
July 2, 2024
Reply from Mason Garments
Dear Hugo,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
I have not received my order even…
I have not received my order even though DPD indicated that it had delivered the order. No order has been delivered to me
July 1, 2024
Reply from Mason Garments
Dear Jozef,
Thank you for your review.
We are very sorry to hear that you did not receive your package despite the track and trace indicating otherwise. We select our carrier very carefully, but occasionally, things do go wrong.
We are in contact with you to resolve this together so you can enjoy wearing your new sneakers!
Best regards,
Team MG
Reply from Mason Garments
Dear Luc,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Everything was ok 💪🏼
July 1, 2024
Reply from Mason Garments
Dear Nemanja,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
It was all good
June 30, 2024
Reply from Mason Garments
Dear Marc,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Color was different than on the…
Color was different than on the website, that should not happen
June 30, 2024
Reply from Mason Garments
Dear Job,
Thank you for your review.
We are sorry to hear that you have a complaint about the shoe you received. We have sent you an email immediately to resolve this issue. You should receive the shoe you ordered.
Best regards,
Team MG
I like so much
June 28, 2024
Reply from Mason Garments
Dear Antonio,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Good customer Service
I would like to express my appreciation for the Mason Garments team. They responded to my emails promptly, and together we found a solution to my complaint. Their customer service was exceptional and greatly exceeded my expectations.
July 3, 2024
Unprompted review
Reply from Mason Garments
Hi Tamara,
Thank you for your review.
We are glad to hear that the issue has been resolved together with you.
We wish you much enjoyment with your new sneakers!
Kind regards,
Team MG
Good and quick delivery.
June 27, 2024
Reply from Mason Garments
Dear Huub,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Reply from Mason Garments
Dear Roy,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Very intuitive shopping experience.
Very intuitive shopping experience.
Can’t really think of anything I disliked about the experience, staff is nice, prices are shown and don’t change at checkout, the repel spray I ordered online the day afterwards for my shoes were delivered the following day.
June 23, 2024
Reply from Mason Garments
Dear Joshua,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
"The shoes are perfect”
"The shoes are perfect, but it is a bit disappointing that the price was suddenly €30 cheaper the day after I ordered them." Shoes 5 stars price 2 stars.
June 21, 2024
Reply from Mason Garments
Dear Mr. Erwin,
Thank you for your review.
We indeed see that the price has been reduced. However, our policy states that the price difference must be reported within 7 days after ordering and the shoe must still be in stock. Unfortunately, neither condition applies in your case.
We apologize for the inconvenience and hope for your understanding.
Kind regards,
Team MG
I always buy my sneakers at Mason…
I always buy my sneakers at Mason Garments. I Like my new Tia Mescolare Blue. Thank again🤩🙌🏾
June 23, 2024
Reply from Mason Garments
Dear Austentilde,
Thank you for the beautiful review.
We hope you enjoy wearing your new Tia Mescolare Blue!
Kind regards,
Team MG
Reply from Mason Garments
Dear Pim,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
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