beautiful design, well built, comfortable and warm inside initially, I wanted this model with black shoelaces, but since none of the laces sold separately on their site fit this model, customer... See more
Company replied
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See what reviewers are saying
Extremely disappointing experience. I purchased these sneakers for around €300, expecting premium quality. Instead, after walking no more than 30 meters, the front part of the sole was alread... See more
Great service as they responded very quickly to my request! I’m ordering again! They responded very quick when I asked if my order could be delivered a couple days later because of my holiday. The... See more
Company replied
I placed an order in the evening of April 23, I wanted it for a gift so I paid $25 to get it here with two day service. On the early. morning of April 24th, I received an email stating that they had s... See more
Company details
Written by the company
Mason Garments is a premium footwear brand for successful men and women. Mason Garments sneakers are designed in Amsterdam & handcrafted in Italy.
Contact info
Netherlands
- www.masongarments.com
3.0
Average
836 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mason Garments
Dear Pim,
Thank you for the beautiful words about our sneakers.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Great pakkage tracking
June 21, 2024
Reply from Mason Garments
Dear Daan,
Thank you for your kind review!
We are pleased to hear that the tracking of your package met your expectations and hope that the shoes are to your satisfaction once again.
Wishing you much enjoyment in wearing them.
Kind regards,
Team MG
Reply from Mason Garments
Dear Tim,
Thank you for your review.
Unfortunately, there was an error made by our partner while packing your order, for which we sincerely apologize.
To rectify this, we have reprocessed the orders in our system, and you will receive the correct shoelaces shortly.
Best regards,
Team MG
Fast delivery
June 10, 2024
Reply from Mason Garments
Dear John,
Thank you for the wonderful review.
We hope you enjoy your new sneakers!
Kind regards,
Team MG
Super fast delivery
June 13, 2024
Reply from Mason Garments
Dear Sam,
Thank you for your kind review.
We are pleased to hear that you received your shoes promptly and hope you enjoy wearing your new sneakers!
Best regards,
Team MG
Reply from Mason Garments
Hi Mark,
Thank you for the great review and your support for our brand.
We hope you enjoy your new sneakers!
Best regards,
Team MG
Reply from Mason Garments
Dear Max,
Thank you for leaving your review.
We are very sorry to hear that you received a damaged box without the goodies.
We have sent you an email so we can resolve this issue.
Kind regards,
Team MG
Excellent shoes!
May 27, 2024
Reply from Mason Garments
Dear Jelena,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Destroyed box
Shoes are great! But the box was totally destroyed... Luckily, shoes was not damaged. My advice is to take care of delivery service because this brand has a huge potential!
May 31, 2024
Reply from Mason Garments
Subject: Thank You for Your Review
Dear Natko,
Thank you for your review.
First of all, thank you for the kind words about our shoes and brand!
Additionally, we have sent you an email requesting photos of the package and how it was received. Unfortunately, due to the long journey the shoes made (Amsterdam - Zagreb), the package was damaged in transit. With the photos, we can contact the carrier to address this issue.
Kind regards,
Team MG
Reply from Mason Garments
Dear Angelina,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Fast delivery
May 27, 2024
Perfect
To begin, the package was good protected. And your services was very clearly. Thank you for al, the shoes are good also
May 27, 2024
Reply from Mason Garments
Dear Melvin,
Thank you for the beautiful review and kind words!
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Reply from Mason Garments
Dear Lars,
Thank you for the review.
We are happy to read that you are pleased with your shoes and wish you lots of enjoyment wearing them!
Kind regards,
Team MG
Very bad ome shoe was good the order…
Very bad one shoe was good the other one had no stiches and that for 300euro s, shame on you!!!!
May 14, 2024
Reply from Mason Garments
Dear Christa,
Thank you for your review.
We regret that you have an issue with our shoes and would like to resolve this promptly.
We have sent you an email referencing your order number and look forward to your response so we can address this matter.
Kind regards,
Team MG
Great service with the surprise…
Great service with the surprise packages. Fast delivery too.
Maybe just a little more variation in the types of shoes in those boxes
May 10, 2024
Reply from Mason Garments
Dear Len,
Thank you for the great review!
We will take your feedback regarding the mystery boxes into consideration.
Best regards,
Team MG
extra cost
I usually wear size 42.
unfortunately I have to change it into 43.
Why do I have to pay almost €10 for change?
May 1, 2024
Reply from Mason Garments
Dear Wilko,
Thank you for your review.
We are sorry to hear that you selected the wrong size. However, we utilize a return partner, Returnista, to handle our returns and exchanges. They charge a fee for returning packages as there are costs associated with this process.
We hope for your understanding.
Best regards,
Team MG
I was pleasantly surprised that my…
I was pleasantly surprised that my order came quicker than I anticipated. I love my sneakers!
April 30, 2024
Reply from Mason Garments
Dear Sean,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
It was great
April 29, 2024
Reply from Mason Garments
Dear Marit,
Thank you for the wonderful review.
From a service standpoint, we would love to know what we can do to turn 4 stars into 5 stars.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Reply from Mason Garments
Dear Klara,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Nice shoes, bad service.
I really like the shoes, but I really dont like DPD and I called your customerservice multiple times, but couldn't reach. Very disappointing.
April 12, 2024
Reply from Mason Garments
Dear Wendy,
Thank you for your review.
We're glad to hear that you are satisfied with the shoes!
We will take your feedback regarding DPD into consideration.
Additionally, you mentioned calling us, but please note that we do not have a phone number and only communicate via email. The number you attempted to call belongs to our return partner.
If you have any further questions, feel free to email us at customerservice@masongarments.com.
Best regards,
MG Team
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