beautiful design, well built, comfortable and warm inside initially, I wanted this model with black shoelaces, but since none of the laces sold separately on their site fit this model, customer... See more
Company replied
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See what reviewers are saying
Extremely disappointing experience. I purchased these sneakers for around €300, expecting premium quality. Instead, after walking no more than 30 meters, the front part of the sole was alread... See more
Great service as they responded very quickly to my request! I’m ordering again! They responded very quick when I asked if my order could be delivered a couple days later because of my holiday. The... See more
Company replied
I placed an order in the evening of April 23, I wanted it for a gift so I paid $25 to get it here with two day service. On the early. morning of April 24th, I received an email stating that they had s... See more
Company details
Written by the company
Mason Garments is a premium footwear brand for successful men and women. Mason Garments sneakers are designed in Amsterdam & handcrafted in Italy.
Contact info
Netherlands
- www.masongarments.com
3.1
Average
834 reviews
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mason Garments
Dear Shawn,
Thanks for your positieve support ! we appreciate it.
Kind regards,
Team MG
I have placed 3 orders but 1 day later…
I have placed 3 orders but 1 day later I saw a €60,- discount at one. I have send you an e-mail but affortunally do not get any reaction.
November 22, 2023
Reply from Mason Garments
Beste Priscilla,
Bedankt voor je review.
Zoals aangegeven in de email die je van ons hebt ontvangen ging het hier om 2 verschillende modellen. Het model met een leren linning en het model met een Mesh linning. Hierdoor zit er inderdaad een prijsverschil tussen de 2 modellen.
Wij hopen je op deze manier voldoende te hebben geïnformeerd, mochten er nog vragen zijn kunt u ons mailen op Customerservice@masongarments.com
vriendelijke groet,
Team MG
I love the shoes
I love the shoes. I had a pair before and was praying not to get the same pair again. Just didn't expect to pay the duties equivalent to 1 pair of shoes 😭
November 13, 2023
Reply from Mason Garments
Dear,
Thanks for your positieve support ! we appreciate it.
Kind regards,
Team MG
Both of the pair of shoes disappointing
October 30, 2023
Reply from Mason Garments
Dear Emiel,
Please send us an email with the reason why the shoes disappoint you so that we can look at a solution together
Kind Regards,
Team Mg
Reply from Mason Garments
Beste Ivica,
Bedankt voor u positieve reactie,
Wij waarderen u positiviteit en wensen u veel draag plezier van de sneakers !
vriendelijke groet,
Team Mason Garments
did not receive my order over € 800…
did not receive my order over € 800 euro GONE!!!!
October 17, 2023
Reply from Mason Garments
Beste Michael,
Wij hebben u een email gestuurd waarin wij vertellen at we een onderzoek zijn gestart bij de pakket bezorging dienst. Op dit moment zijn wij in afwachting van hun reactie. Uiteraard zullen wij dit probleem voor u oplossen. Zodra wij meer informatie hebben van onze vervoerder zullen wij contact opnemen. Onze oprechte excuses voor het ongemak dat dit met zich mee brengt.
Mocht u hier nog vragen over hebben kunt u ons bereiken via onderstaande email adres:
customerservice@masongarments.com
Vriendelijke groet,
Team Mason Garments
Reply from Mason Garments
Beste Maury,
Bedankt voor u positieve review. Wij wensen u nog veel Draag plezier van de sneakers !
vriendelijke groet,
Team Mason Garments
Reply from Mason Garments
Beste Daniel,
Bedankt voor jou positieve comment Wij waarderen jou positiviteit enorm en vinden het erg leuk om te horen dat je blij bent de schoenen !
Vriendelijke groet,
Team MG
In time and beautiful shoes!
October 10, 2023
Reply from Mason Garments
Beste Anne,
Bedankt voor jou positieve review, Wij kunnen dit enorm waarderen en willen je heel veel draag plezier wensen met de sneakers !
Vriendelijke groet,
Team MG
O was good support super service
September 21, 2023
Reply from Mason Garments
Dear Jarno,
Thanks for your positieve support ! we appreciate it.
Kind regards,
Team MG
Reply from Mason Garments
Dear Lian,
Thanks for your positieve support ! we appreciate it.
Kind regards,
Team MG
Perfect shoes
October 2, 2023
Reply from Mason Garments
Dear Ed,
Thanks for your positieve support ! we appreciate it.
Kind regards,
Team MG
Reply from Mason Garments
Dear Irma,
Thanks for your positieve reaction, we really apprised your positivity. We would like to wish you lots of wearing pleasure!
Kind regards,
Team Mason
it was perfect the delivering en the…
it was perfect the delivering en the shoe but there are already som kranks from walking in it but you cant prepair that
September 21, 2023
Reply from Mason Garments
Dear Jesse,
Thanks for your comment!
pleas send us a foto through mail so we can check what we can do for you. The mail adres is Info@masongarments.com.
Many thanks I hope you enjoy wearing Masons Garments !
Kind egards
team Mason Garments
shoes were damaged.
September 19, 2023
Reply from Mason Garments
Dear Ramon,
We have sent you an email in which we ask you to send the sneakers back to us so that we can see how we can solve this problem for you. If this concerns a production error, we will offer you a suitable solution
I am waiting for your response.
Kind regards,
Team Mason Graments
complete service
complete service, only it was three days to late that was told in the first place.
September 15, 2023
Reply from Mason Garments
Dear Jelmer,
thanks for your positieve review !
We are very sorry that your shoes arrived 3 days later then we told some time the shipping company has a little delay!
we hope you enjoy you purchase at Mason Garments
Team Mason Garments
Reply from Mason Garments
Dear Rytis,
Thanks for your positief message we appreciate your message!
With Kind Regards, Team Mason Garments
High customs/duty tax costs
Better communication with regards fo which courier company is going to be used for the sneaker delivery.
August 23, 2023
Reply from Mason Garments
Dear Lefentse,
Thank you for your positive response, we really appreciate it!
Team Mason Garments
Like do nOt like
Like, fast delivery, but I do not like the long administration period to handle my return, before I can make a new order with the same payment choice.
September 4, 2023
Reply from Mason Garments
Dear ,
thanks for your comment,
Unfortunately, we cannot process this any faster than what we are doing now. We do our utmost to serve our customers as quickly as possible. we hope for your understanding.
We apologize for the inconvenience !
Team Mason Garments
Nice shoes
Shoes are exactly as they where on the site. The help to buy the right size is usefully.
Delivery is a bit longer then I’m used to be with other companies.
August 22, 2023
Reply from Mason Garments
Dear Odette,
Thank you very much for your positive response.
We love to see that you ar e happy with our shoes!
Team Mason Garments
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