beautiful design, well built, comfortable and warm inside initially, I wanted this model with black shoelaces, but since none of the laces sold separately on their site fit this model, customer... See more
Company replied
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See what reviewers are saying
Extremely disappointing experience. I purchased these sneakers for around €300, expecting premium quality. Instead, after walking no more than 30 meters, the front part of the sole was alread... See more
Great service as they responded very quickly to my request! I’m ordering again! They responded very quick when I asked if my order could be delivered a couple days later because of my holiday. The... See more
Company replied
I placed an order in the evening of April 23, I wanted it for a gift so I paid $25 to get it here with two day service. On the early. morning of April 24th, I received an email stating that they had s... See more
Company details
Written by the company
Mason Garments is a premium footwear brand for successful men and women. Mason Garments sneakers are designed in Amsterdam & handcrafted in Italy.
Contact info
Netherlands
- www.masongarments.com
3.1
Average
834 reviews
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mason Garments
Dear Calvin,
Thank you very much for sharing the positivity with us.
Team Mason Garments
Positive Experience
Great delivery time therefore excellent service!
Well happy with my purchase too but not the first time I bought a similar item.
Very happy customer! 😉
August 23, 2023
Reply from Mason Garments
Dear Joseph,
Thank you very much for sharing the positivity and the 5 stars. Have fun wearing our shoes!
Team Mason Garments
Reply from Mason Garments
Dear Karel,
Thank you very much for sharing the positivity with us.
Team Mason Garments
Reply from Mason Garments
Dear Calvin,
thank you very much for sharing the positivity with us.
Team Mason Garments
Shipping
Everything was alright shipping was fast the only thing was the box of the shoes i ordered was damaged but the shoes where fine.
August 6, 2023
Reply from Mason Garments
Hi there,
thank you for the feedback. What a pity to hear that you received a damaged box. In this case we will forward the feedback to our shipping company.
Our apology for the inconvenience this may have caused.
Team Mason Garments
Quick dilivery
August 6, 2023
Reply from Mason Garments
Hi John,
thank you so much for the 5 stars. It is nice to see how people appreciated our work.
Team Mason Garments
Reply from Mason Garments
Hi Joey,
thank you for the feedback. Have fun with your new shoes!
Team Mason Garments
The quality of the shoes are fantastic
The quality of the shoes are fantastic, im in love. Good service and the deliverly was fast.
July 31, 2023
Reply from Mason Garments
Dear Matthias,
it is nice to see how people appreciated our work. We always try to offer the best service and quality to our customers.
Have fun with your Mason Garments shoes!
Team Mason Garments
Reply from Mason Garments
Beste Gabriel,
wat fijn om te horen dat je tevreden over het product van Mason Garments. Wij willen je ook bedanken voor de tijd die je hebt genomen om dit reviews te achterlaten.
Heel veel plezier met je Mason Garments schoenen.
Met vriendelijke groet,
Team Mason Garments
Good service
July 30, 2023
Reply from Mason Garments
Hi Jordie,
dank voor de 5 sterren reviews.
Team Mason Garments
Size chart is misleading
First time experience with Mason Garments. I bought the Tia shoes, so instead of taking my usual size (41) I used the size chart. After measuring the size chart advised 40. Now they are way too small and I have to pay to return the shoes. On top of that the other size is not available anymore. Very unlucky..
July 26, 2023
Reply from Mason Garments
Hi Sander,
what a pity to hear that you are not satisfied with the process.
Can you please send a screenshot of the payment of the return-label and your Iban number to customerservice@masongarments.com . so then we can reimburse the shipping costs for you.
Waiting for your respond.
Team Mason Garments
Return option
By returning the tia vegan leather shoe it said that I could receive an other size by returning the old one. But when the shoe returned it said that I was going to get my money back within 14 days. I don’t understand that?
July 20, 2023
Reply from Mason Garments
Hi there,
you have requested for an exchange order, Unfortunately we don't have the size anymore so we had to give you a full refund.
Our apology for the inconvenience this may have caused.
Team Mason Garments
Reply from Mason Garments
Hi Rick,
what a pity to hear that you didn't receive the correct length of your shoelaces. Can we have a photo of the shoelaces to our customer service email so then we can see if we still have shoelaces in stock and give it for free.
Waiting for your reply.
Team Mason Garments
Shows are ugly after wearing 2 times.
Shows are ugly after wearing 2 times.. contact with customer care was bad, i want a new pare but the only thing the give me was a little discount...
July 16, 2023
Reply from Mason Garments
Beste Samantha,
dank voor jouw bericht. De kreukels op jou leer schoenen is heel normaal. Leer is een natuurlijke product.
Ik hoop dat je hier begrip voor hebt.
Met vriendelijke groet,
Team Mason Garments
Reply from Mason Garments
Beste Ruben,
wat fijn om te horen dat je tevreden over het product van Mason Garments. Wij willen je ook bedanken voor de tijd die je hebt genomen om dit reviews te achterlaten.
Heel veel plezier met je Mason Garments schoenen.
Met vriendelijke groet,
Team Mason Garments
Fantastic costumerservice.…
There was a 'issue' MG answered quickly and it was solved. We have bought shoes often but this pair is the best ever. The material, fit and color is fantastic. We would highly recommand MG .
July 13, 2023
Reply from Mason Garments
Dear,
How nice to hear that you have bought MG before, and that you are so happy and satisfied with it. We really appreciate that you are a regular Mason Garment customer!
Team Mason Garments
The 50% discount was amazing
The 50% discount was amazing!
Shoes are top quality atm. Fitting is better then before
July 11, 2023
Reply from Mason Garments
Thank you very much for your positive response.
Team Mason Garments
Reply from Mason Garments
Thank you very much for your positive response.
Team Mason Garments
Reply from Mason Garments
Thank you very much for your positive response.
Team Mason Garments
Reply from Mason Garments
Dear Marc,
Thanks for your rating! We have a special cleaning kit that protects the shoes from dirt. so that they last longer and continue to look beautiful.
team Mason Garments
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