Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and tol... See more
Company replied
After searching online for a decent price for the shoes I stumbled across Mastershoe. Not only was the cost of the shoes way better than anywhere else, including free delivery, the ease of ordering... See more
Company replied
Found this company by accident searching for a specific pair of boots and they came up as the cheapest. Did a bit of research to make sure they were a genuine company and found they were a reputable f... See more
Company replied
Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent advice regarding to buy a…
Excellent advice regarding to buy a size larger than ones shoe size.
Delivery on time and in perfect condition
June 4, 2026
Reply from Mastershoe
Great to know the sizing advice proved useful and that your order arrived on time and in perfect condition. Thanks for sharing your experience.
Kind Regards,
Mastershoe
I ordered a pair of hiking trainers…
I ordered a pair of Merrell hiking trainers from Mastershoe as they were the cheapest online with free delivery. Very quick delivery but unfortunately I didn’t like the trainers when they arrived. I used their returns service which only cost a fiver and my money was back in my account within 3 days of sending them back. Although the trainers were not suitable, I was very pleased with the delivery and return service and I wouldn’t hesitate to buy from them again.
June 12, 2026
Unprompted review
Reply from Mastershoe
Sorry the Merrell trainers weren’t quite right for you, but it’s good to hear both the delivery and return were straightforward. A refund within three days is exactly the sort of turnaround we aim for, and we look forward to receiving your next order.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for the review. Glad everything went smoothly.
Kind Regards,
Mastershoe
excellent very easy good reply to email…
excellent very easy good reply to email and quick refund as I ordered 2 sizes for a good fit
June 3, 2026
Reply from Mastershoe
It’s good to hear our team replied quickly and the refund for the second size was processed promptly. Thanks for the feedback!
Kind Regards,
Mastershoe
Mephisto sandals
I ordered Mephisto sandals(always buy this brand, so comfortable and long lasting), they arrived promptly two days later at a competitive price
June 2, 2026
Reply from Mastershoe
Mephisto sandals are a firm favourite for good reason. Great to hear yours arrived within two days and at a price you were happy with.
Kind Regards,
Mastershoe
Very quick service and love them
Very quick service and love them, it’s hard to get size 9’s
June 2, 2026
Reply from Mastershoe
Thank you for your review and order. We are pleased your order arrived quickly and you love them!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for the review. Great price and fast delivery - that’s what we like to hear.
Kind Regards,
Mastershoe
Absolutely fantastic service and…
Absolutely fantastic service and products amazing customer service 😀
June 2, 2026
Reply from Mastershoe
Thank you for taking the time to leave us a review. Glad to hear both the service and product was 'amazing'! :)
Kind Regards,
Mastershoe
No problems at all
No problems at all, quick delivery and I received exactly what I ordered.
June 2, 2026
Reply from Mastershoe
Thank you for your review and order. A quick delivery and the right item with no problems is exactly how it should be.
Kind Regards,
Mastershoe
Reply from Mastershoe
Good to hear the whole purchase was easy and the item arrived quickly. Thanks for your review.
Kind Regards,
Mastershoe
Customer Service/Cost
It's (humans) customer service is excellent. My high quality Ecco shoes were very keenly priced. Based on my experience, highly recommended.
May 26, 2026
Reply from Mastershoe
Thank you for your review and for recommending us. We do our best to offer great products at great prices!
Kind Regards,
Mastershoe
Faultless online shopping experience
Wide choice of styles, keen prices, easy ordering, excellent communication and prompt delivery. Will use again/ happy to recommend
June 1, 2026
Reply from Mastershoe
Thanks for such a lovely review. From choice and ordering to updates and delivery, it’s good to know everything worked as it should. We look forward to receiving your next order!
Kind Regards,
Mastershoe
Bought crocs sandals that were…
Bought crocs sandals that were advertised as size 5 they were size 37-38 so about 4.5. I would have bought the size up if I'd known. They were way too small & would have to pay to return them. Not impressed.
June 1, 2026
Reply from Mastershoe
Hi Beth
I am sorry to hear the Crocs do not fit. Unfortunately every brand can vary in size and size conversions also vary brand to brand. To help with this we do provide the full conversion in the size drop down box on our website and I can see the size selected was shown as UK 5 / EU 37-38 / US W7 at the time of purchase.
I am really sorry you are unhappy with the returns process. Unfortunately as a small independent retailer, we are unable to provide both free shipping and free returns. However, to assist with returns, we offer an optional subsidised return label available for purchase on our website. This label, costing £4.99 for a downloadable label, provides insured and tracked return postage for any item purchased from us. Alternatively the item can be returned using a method of your choice. Please find below a link to our returns page.
https://www.mastershoe.co.uk/returns-policy
We do advertise all returns information on our website so this can be checked prior any purchase.
No problem, if the shoes are unworn, please return them to us for a refund.
Hope this explains it all ok.
Kind regards
Mastershoe
The delivery was fast
The delivery was fast, first time I've used this retailer. Great service, I'll use again
June 1, 2026
Reply from Mastershoe
A great first experience is always good to hear. Thanks for giving us a try, and we look forward to receiving your next order.
Kind Regards,
Mastershoe
Great experience
It was so easy to order. The parcel arrived promptly and was packaged well. Good communication too. Extremely happy with my sandals. Fab quality.
May 29, 2026
Reply from Mastershoe
What a lovely review. It’s great to hear the ordering, packaging and communication all went smoothly, and even better that you’re so happy with the sandals! :)
Kind Regards,
Mastershoe
Wanted the shoes fast..
Wanted the shoes fast... and their express service delivered on time.
May 29, 2026
Reply from Mastershoe
Thank your review and order.
Glad to hear it arrived right on time :)
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for the feedback. Great-quality products, good prices and prompt service sums up exactly what we work towards!
Kind Regards,
Mastershoe
So much cheaper than other websites
So much cheaper than other websites! The quality was perfect and really fast delivery. I wouldn’t hesitate to order from them again
May 29, 2026
Reply from Mastershoe
Sounds like you found a real bargain! Great to hear the item arrived quickly and the quality was spot on. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Good-value shoes delivered promptly is just what we like to hear!
Kind Regards,
Mastershoe
Great find
Great find, exactly the sandals I was looking for, at a great price. Quick delivery. Will use again
May 29, 2026
Reply from Mastershoe
Thank you for your review. Finding the exact sandals you wanted at a great price is a result. Thanks for your review, and we look forward to your next order.
Kind Regards,
Mastershoe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.