Matas is one of the things in Denmark I can truly trust. They sell their own brand which I personally use (Matas Striber line, vitamins, etc) and brands that are high quality. On top of that, they del... See more
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THE PEOPLE WORKING AT MATAS ARE VERY NICE, THEY KNOW HOW TO HELP, CAN PROVIDE INFORMATION.
I made an expensive order from Matas, and was delivered a crushed, torn, partially opened package with nothing inside of it aside from packaging paper. When I complained and asked they resend... See more
Company replied
It was a great experience. The cosmetics I needed weren't available in the Matas store in my city, so I decided to order them. I even got discounts since I have a Matas profile. Very easy, quick and a... See more
Company details
Written by the company
På Matas.dk finder du Danmarks skønneste udvalg af kosmetik, dufte helse- og hudplejeprodukter. Du finder mere end 28.000 varer til både mænd og kvinder. Derudover har vi også et stort udvalg af produkter til det aktive liv, børn, boligen og meget mere. Gå ind på www.matas.dk og se hele vores skønne udvalg.
Contact info
Rørmosevej 1, 3450, Allerød, Denmark
- 48165544
- kundeservice@matas.dk
- www.matas.dk
4.4
Excellent
39K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Bad customer service
I did not receive the right items and I have contacted the customer service. The workers who replied to me were rude. They refused to forward my request to their manager. As I was not satisfied with the way their way of communication. They mention that my case has been closed without resolving it! I still did not get the right items that I have ordered. I have cancelled my subscription and I will make sure to order my things from another place (not Matas). I have informed them about that as well and they did not care. I was a loyal customer for matas and I was buying all my things from matas. I will no longer do so due to my last conversation with their cusotmer service.
Update:
There is no confusion.what a lie. I did not receive what I have ordered. Your customer service did not handle the situation in a good way. You as well has a bad way of answering. You have a bad customer service.
July 9, 2025
Unprompted review
Reply from Matas Webshop
Hej Laila,
Thanks for the review!
I completely understand how disappointing it can be to receive an incorrect product, even if it was a complimentary one as in this case. I’d like to clarify that there was unfortunately an error with the product image on our website, which caused some confusion.
After reviewing the correspondance I can confirm that our customer service team has handled the situation correctly, and I sincerely hope we can provide you with an even better experience moving forward.
// Matas
That above shows what I think of them.
I have nothing to explain to you, the man said, you are not paying attention.
July 14, 2025
Unprompted review
Reply from Matas Webshop
Hello Miro,
Thank you for reaching out.
I’m sorry to hear that you’ve had a less than satisfactory experience with us. We greatly appreciate your feedback and would very much like to understand what went wrong so we can improve moving forward.
If you could elaborate on your experience, it would help us address the issue and ensure we can do better in the future.
We hope to hear from you.
Have a great day.
// Matas
Even though the parcels broken twice…
Even though the parcels broken twice the service to resend the package was good
Please put on the parcel mark “fragile” for even better feed back
July 12, 2025
Unprompted review
Reply from Matas Webshop
Hello,
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services.
We’re sorry to hear that your parcel was broken twice during delivery. We understand how frustrating this must have been for you, and it’s certainly not the experience we wish for our customers. However, we’re glad to know that the service in resending your package met your expectations, and we appreciate your acknowledgment of our efforts to resolve the issue promptly.
It’s important to us that you have a smooth and hassle-free experience when shopping with us, and we’ll do our best to ensure that your feedback helps us deliver even better service moving forward.
Thank you once again for your understanding and for giving us the opportunity to improve.
Have a great day.
// Matas
I bought so many times in Matas
I bought so many times in Matas. Matas has good products and on sale with really good offers. And they are trustworthy shops in Denmark
July 10, 2025
Unprompted review
Good on-line shopping experience!
I ordered on-line because the item is not stocked in the store.
I’ve been doing this for a few years. Never a problem… it came within 2 days.
I will continue to shop with Matas on-line as well as in their stores.
July 2, 2025
Unprompted review
I have ordered things before
I have ordered things before, from Matas. The order goes through quickly, the goods are usually good quality. Thank you l
June 27, 2025
Unprompted review
Suboptimal service
They lost my order and could not pick it up at the shop. I had to waste a lot of time till they offered a reorder. Not happy
June 27, 2025
Unprompted review
Reply from Matas Webshop
Hi Miriam,
Thank you for your review.
I sincerely apologize for the inconvenience you experienced with your order. It’s not the level of service we aim to provide. If a package cannot be delivered securely or picked up from the shop, we always strive to resolve the issue as quickly as possible, and I am sorry that this process took longer than expected in your case.
Your feedback is important to us, and we will review this situation to ensure smoother processes in the future.
Have a nice day.
// Matas
Thank you very much
Thank you very much , Gustav for the excellent service and support !
Best regards,
Mely Oldenburg
July 3, 2025
Unprompted review
Great experience
I visited a Matas shop (Herning's mall) looking for something which unfortunately wasn't present at the moment ,very kindly i was offered to get it ordered for me with a 20% discount which saved me the delivery payment. Thank you !
June 27, 2025
Unprompted review
Just great!
Great selection of items - I love that almost all the shades are usually in stock. I ordered a bronzer and a blush for store pickup, and they were ready in less than an hour. :)
June 20, 2025
Unprompted review
Good
Matas offers a great selection of beauty and wellness products, with high-quality brands and excellent customer service. Shopping is easy, whether online or in-store, and their loyalty program provides great benefits. Highly recommended for anyone looking for reliable skincare, cosmetics, and health essentials
December 17, 2024
Unprompted review
Matas er min lifesaver
rigtigt godt sted at øve primær socialisering, samt triangel.
Gidden approver!!
lorte parfumer tho. Men, hende bag kassen i herning er meget sød. shout out til magrethe the real one.
June 19, 2024
Unprompted review
good selection of products poor deliverys
good selection of products, always over priced if they dont have the 20% membership discounts running on the item. I ordered with same day fast shipping but because of problems over easter with there systems the package was not handed over for 2 days to carrier, and i waited in total 3days for my order, the "slow" part of my order ended up coming before my "fast" delivery :/
April 28, 2025
Unprompted review
Reply from Matas Webshop
Hi Mona,
Thanks for the review.
I am very sorry that you have experienced a longer delivery time than usual. We are moving warehouse location, and in connection with that we temporarily had a longer delivery time.
Why others have products at a different price, I do not know for good reasons - it may be that they have bought them at a different price than we have. We always set the price in cooperation with the supplier.
// Matas
Quick shipping and nice variety
Quick shipping and nice variety of products. One warning though: Buy during the discount periods, otherwise prices are higher than other sellers
April 10, 2025
Unprompted review
Matas is a very complete store of…
Matas is a very complete store of products ranging from cheap to expensive, I really like it. I visit the one in FBC mostly, the service was excellent the sales you g lady was superb! Matas's locations are perfect, stores are clean and well organized. Recommend Matas any day : )
April 2, 2025
Unprompted review
Reliable and has good variety
Matas is more expensive than some of their competitors but I shop there a lot as there is a good variety of brands and products. It is also really convenient as you can buy online or in store.
March 21, 2025
Unprompted review
Delivery
Hey, Your webshop has a lot of good products to choose from. Unfortunately in the end of my shopping experience the delivery choice is not always fulfilled, even though I choose home delivery, it gets send to a matas of their own choice and not even mine. When I call customer service (it happen before) is always the same uninterested guy that answers the call and have zero interest in correct the mistake from your side and not mention he sounds like he is doing you a favour in answering the call.
A online order should make life easier and not more difficult. If I had the time to go and pick it up, I wouldn´t have ordered online.
March 25, 2025
Unprompted review
Reply from Matas Webshop
Hello Jannie
I sincerely apologize for the inconvenience you've experienced with the delivery of your order and the level of service you've received when contacting customer support. This is certainly not the kind of experience we want our customers to have. I would like to investigate this matter further to see what we can do to correct the mistake and ensure that your future deliveries are managed appropriately.
Could you please provide our customer support with your order number or further details about your purchase so that they can look into what happened and how we can prevent this from occurring again? You can contact us by email kundeservice@matas.dk.
Have a great day.
// Matas
Absolutely love this store 😊 Fast…
Absolutely love this store 😊 Fast delivery, good customer service
March 23, 2025
Unprompted review
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