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Matas Webshop Reviews 

39,312
•
TrustScore 4.5 out of 5

4.4

Skin Care Clinic
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See what reviewers are saying

Rated 5 out of 5 stars

Matas is one of the things in Denmark I can truly trust. They sell their own brand which I personally use (Matas Striber line, vitamins, etc) and brands that are high quality. On top of that, they del... See more

Rated 1 out of 5 stars

I made an expensive order from Matas, and was delivered a crushed, torn, partially opened package with nothing inside of it aside from packaging paper. When I complained and asked they resend... See more

Company replied

Rated 5 out of 5 stars

It was a great experience. The cosmetics I needed weren't available in the Matas store in my city, so I decided to order them. I even got discounts since I have a Matas profile. Very easy, quick and a... See more

Company details

  1. Skin Care Clinic
  2. Fitness and Nutrition Service
  3. Hair Product Store
  4. Perfume Store

Written by the company

På Matas.dk finder du Danmarks skønneste udvalg af kosmetik, dufte helse- og hudplejeprodukter. Du finder mere end 28.000 varer til både mænd og kvinder. Derudover har vi også et stort udvalg af produkter til det aktive liv, børn, boligen og meget mere. Gå ind på www.matas.dk og se hele vores skønne udvalg.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

39K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(39,312)

3,339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Promotion not Applied

Purchased 2 products, each one had the promotion buy 2 take 3, bought 2 of each and only got the 4 instead of 6.
Promotion was not applied.

January 11, 2023
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Pedro,

Thanks for the review!

I can understand you didn't get the buy 2 take 3 offer. You have to add all 3 items to your basket and then the offer will be applied.

Please contact our customer service where we can help you 🌸

// Matas

Rated 5 out of 5 stars

Matas is one of the things in Denmark I…

Matas is one of the things in Denmark I can truly trust. They sell their own brand which I personally use (Matas Striber line, vitamins, etc) and brands that are high quality. On top of that, they deliver with good customer experience, delivery experience, earning points, clean and well-maintained physical shops. I love Matas ❤️❤️❤️🥹🥹🥹🙏🙏🙏

December 26, 2022
Unprompted review
Rated 2 out of 5 stars

In my opinion

In my opinion, some girls at the counter don’t know much about “ produkt kendskab! “ as they should.
Some l experienced been quite rude!
Happen in Kbh “ Krone” shopping center!
For that reason I shop mostly on line now.
Best regards

December 15, 2022
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Adelaide

I am very sorry for the experience you have had - it is obviously not what we want our customers to take away from our stores.

At Matas, we attach great importance to our customer care and experiences in the store, and it is important that all our customers receive good service.

We have a strong focus on training staff in our stores, so we are happy that you have written to us so that we can improve the experiences in our stores.

I have made sure to forward your inquiry to the store manager, who will follow up on your experience with the employee, so that it is not something that will happen again, as it is in no way optimal in relation to what we want to experience with us.

//Matas

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