MATE.BIKE  Reviews 

Absolutely love it and it's so much fun to ride. I bought my MATE X a few months ago and so far everyone I know is hooked as there is not much that compares to it.

Was waiting for some extra parts to upgrade my bike but the customer support could help me super fast. So it seems that they are definitely improving their communication compared to previous reviews here.

Ordered front light yesterday, was shipped today! Great improvement in customer service.. And all the questions I have had regarding my mate x, has been answered within 2 hours...

I had a problem with my MATE battery and the responsiveness of MATE's logistics was amazing!!

In a matter of few time the issue was solved and I have not felt that it was a pain to get it fixed.

I asked some questions and I received an immediate response. Kudos to Mila for her excellent job!!!

Backer: 5445

First let me begin with a positive highlight of the customer support given to me by Mila and Ugne!!! They’ve been responsive and attentive in trying to address my needs. 4.5-stars for their efforts, but MATE as a company in general needs to do much better.

It’s been 3 years since I backed this campaign. This company places zero priority in fulfilling their order obligations supported by their backers. In all fairness, the MATE X bikes are 4-stars in my book; took away a star for the broken crankset after less than 50km of riding and waiting on a replacement part so I can ride again. I will not be going out-of-pocket to spend more money to replace parts under warranty.

Why the 1-star review? MATE severely LACKS integrity and does NOT fulfill its order obligations to its customers (backers).

I’ve got missing/replacement parts owed to me. Missing parts for over 2 years. Waited a month for replacement parts (crankset/kickstand) as previously discussed with customer support, only to discover none of the replacement parts or missing parts were even shipped. I agreed to wait on the out-of-stock 2 x Big Daddy tires, but clearly indicated I wanted all available replacement/missing parts to ship ASAP. After waiting a month on the shipment, none of the parts were shipped. I’m now told the crankset is not available but the other parts would be ready to ship to me (a try-again situation, I guess). Why didn’t they already ship last month when warehouse was contacted? I now have to wait another month for a second attempt by MATE to send me my parts. MATE telling customers (backers) there are no (extra) parts available or are out of stock is misleading. “Extra” implies I ordered these parts after the fact. The “extra” parts were part of my perks in my initial order.

Clearly parts are available as MATE continues to manufacture, assemble and ship new bike orders. Why not fulfill your initial obligation as a company to complete orders and perks that were ordered 3 years ago? Any explanation at this point is just a sad and sorry excuse. Just make it right! Please. I am owed the following:

Crankset
Kickstand
Speed-charger
Boosted battery
2 x Street Tires
2 x Big Daddy Tires

I have been unable to enjoy my bikes for these reasons and the contempt you have towards your backers leave me with buyer’s remorse. MATE is an untrustworthy company and has poor business practices. Be warned if you decide to do business with Christian Adel Michael and Julie Kronstrøm Carton. Shame on you. You’ve had over 2.5 years to make good on fulfilling order obligations and to do right by your customers. Failing to do so gets you 1-star; zero, if I could give it.

Unfortunately the battery crapped out within just a little over a year of having it but MateUS helped me troubleshoot it and is sending me a new one! They must have revamped their customer service because it was stellar and communication was quick and friendly!

Finally Mate seems to have established a Support which Was doing a great Job with a very good Response time for me. Thanks.

Horrible. Not wasting any more energy on this company. 18 months of back and forth. Got a Qualisports Volidar and I'm super happy. Bought locally in California. Bu-bye!

Every interaction I have had with the MATE bike team has been awesome. I couldn’t ask for more. I love riding my bike.

Was missing a front light for my bike. Finally got it! But it took 2 years.
Thank you Mila for good service and focusing on solving my problems. Hopefully Mate upped in standards regarding service and by the looks of it they have

To be honest: I had hard times with Mate. Guess you can´t expect to much from a crowd funding, but it took really a bit too long to get the bike, parts were missing and the motor not too reliable.
Recently I had good communication with Mila from the helpdesk - very focussed and friendly. Still, it took a bit too long for the money to be transferred that I got for the motor repair (btw: good job from DateX2 as well!). Try to get the rest of the company in the pace of your helpdesk, then it´ll be great!

I would like to give my feedback regarding the perfect support that was done by Ugne from MATE Customer Support. The communication was done in a daily basis and with no delays. To be honest it was the best support ever in a case like this (Warranty purpose).

4 times my bike has been delayed. I ordered it in March with an estimated 8-12 weeks delivery, and now they say Desember. In the mean while they have opened two or three flagship stores where you can buy them on site. The emails say "you Mate is soon ready" or "your Mate is almost finished". It feels really quite bad knowing they have bikes in there shops and I have to wait and listen to bad excuses. Did the ordered bikes go to the shops? Who knows, but I have ordered other stuff from different counties in Asia and they don't seem to have the same problems...

Was looking for a dutch mate site. Support helpt me and I ordered my new tires.

I recently had an issue with my Mate X bike regarding pedal assist. I reached out to customer support, and George responded with some helpful tips. I followed the very helpful troubleshooting instructions and was able to find out the problem. I needed a new part. George was very helpful, friendly, and made the overall experience pleasant. I love my Mate X Bike, and get compliments on it all the time here in the states. The bike is exceptionally in another class on look, specifics, and ride, and George made their customer service match the bike quality. Very satisfied and I would recommend anyone a Mate X bike.

Worst customer service ever.
All I used to hear is promises (3delays) .
Bicycle was ordered on 2020 November..
Still didnt received my black knight edition mate x...
It supposed to come in the end of the August but instead of this my account doesnt exist on mate x website it ses invalid email (even tho its the same email where they sended me all delay and buy confirmations) so frustrated with them will still try to get my money back if possible if not will sue them for such a robbery and time wasted hopes..
I have all proofs and screenshots of all transactions and emails so they wont going to rob me.
Terrible company WOULD NOT RECOMMEND.

We had a very nice experience with the customer service after loosing our 2 bikes in the flood in Juli, they helped us ordering new bikes with a little discount.
To sad the delivery time couldn’t be reduced, we hope they’re coming soon.
Thanks a lot, especially for the quick answering after every question.
Emily

Hi !
I order The Black Friday Mate and haven’t received it yet and now 2 September .
Just wanna know how it goes 😏

Med vänlig hälsning,
Peter / Kontima AB

Hello. Everything is good.

Awful customer service!

pre ordered in November 2020 with a delivery date in spring 2021 - still not received my bike.

Customer service sound put out by me asking what is going on!

After delivery had been delayed 3 times the final email said delivery before the end of August.

The entry of August is here and I do have no bike and worst of all, no news from mate!

Absolute joke