MATE.BIKE  Reviews 

Hey Mates,

I lost parts of the headset during an accident with a car.
The part is unfortunately nowhere to be found. Mate does not officially offer the part as a replacement part either, I wrote to support where I could get a new part.
Adam was very friendly and helpful and went out of his way to find a new dirt cap. After 2 days he had found the part in a store in Copenhagen and I got directly a message that I can have the part for free. Great service. I got every 2 days a message about the processing status.
In summary: great communication, super friendly, great service and problem solved, mate repaired. --> customer happy :)

Momen is superhelpful and responds fast. Great service!

Bought from Mate a few times now. Shipping not always super fast. But the customer service always friendly and helpful. Special thanks to Momen.
Will definitely buy again.

As for other times, the experience was great for the kindness and for the speed in the response.
I’m sad with my bikes thai have few problems.

Well, since I have contacted with Momen, he has given me the best service and attention ever, looking for solutions online to reach my needs no matter what.

Impressive, honestly, such a great human doing his job properly taking care of the clients, not even for his convenience since the main reason was to buy a new battery for my MATE X and timing was tight for my current situation.

Again, we need people like you in this world with this serious commitment with others.

I appreciate you so much. No questions.

Thank you Momen

I needed help with a tire problem, the ones i had on gave a bumpy experience. Without issue the very kind helper Momen provided excellent support and showed great care for his customers. The product from Mate is great, but what makes the customers stay is the aftersales part. Heavily recommend.

Service was ok but too sloooooow. It took three weeks to get the wrong item to me. And another four weeks to get the right item delivered..... So in total 7 weeks. I had expected first delivery within a week, and the second within another week.

The order took a little longer than promised at first. But after I contacted their customer support, the follow up was great. They kept us updated at all time about the status of our order.
Love the bikes. Can't wait to go out riding again.

The support from the team has really improved.
The company did some work to win back the heart of its customers. My recent experience with the brand has been quite outstanding.

Mate Bike is a very important initiative for the world, in terms of sustentability. We have choose Mate because the suport was very pront for to reply anything that we needed. So, We are very gratiful for that and we recomend MATE Bike for all of people, in any place of the world.

Anything that we want is this experience can be expanded.

Thanks a lot,

Caio

Great bikes and great company! Sometimes service support takes some time but at the end they make the costumer happy and back riding! Great Community Also!

Mate Bike has the best customer service, a big thanks to Momen from Mate support. He has been very helpfull, and kept me up to date regarding the delivery of my great bike. I highly recomend Mate.

This is absolutely the worst service I ever experienced. I placed the order in August. Still all parts are not received. And without the parts I can’t use the bike!! Many mails, NO useful answers or NO ANSWERS at all. I really regret buying from this company…

I wanted to like this bike so bad, but all the problems are just impossible to ignore. I bought combo (2) bikes (Mate X) in the indigogo campaign. Not here to complain about the 1 1/2 late delivery, or the fake shipping slips, or the none existing customer service, but issues with the quality of the bike! On one of my bikes the LED screen was dead on arrival, one of the handle bar screws was treated wrong, too short and impossible to tighten the handle bar. I had 2 extra batteries that broke just from not being used. ($600 estimate repair for replacement or dead cells), the charger that comes with the bike will somehow melt the foil on the center pole and most likely get stuck in your charging port. Not even a year and hardly used the seat is already falling apart. Screws are of poor quality and rusting. trying to contact the company to get parts is nearly impossible. I had to get in touch with the European site to order a back rack because the US site showed "sold out" for more than a year and no update in sight. In theory a great bike but unfortunately just a source of endless frustration.

Originally purchased their first model (Mate-S) on indiegogo 9/2016. I waited well over a year for delivery. After sporadically using it a total of 117 miles, it stopped working. On consult with the company ( it was out of warranty by that time), I purchased a new wheel and motor ($250). That did not solve the problem. On 2/19/2021 I ordered and paid for a new controller. ($80). To this day I have not received it. The bike has been unusable now for over 2 years. Multiple email communications with them result in no action. “Supply problems”. Local e-bike repair shop was unable to find the correct controller. I will be asking for my $80 Back but, based on their customer service record do not expect it.
AS A RESULT, I CANNOT RECOMMEND THIS COMPANY

The best bike ever driven.
Momen, the guy from the support team is the best help i have ever had in any online shop. He supervised my order until the bike got to me. Always checking on the location if the bike and keeping my updated with everything. Btw I got the bike in approx 3 Weeks.

Worst buy ever!
The bike is standing on the garage waiting for a controller it´s been a year.
Completely useless.