Bought a bike in 2019. Have been able to ride it a total of one day. Contacted the company many many times. No help. engine is dead. Gave it up for lost. Then they contact me asking questions I have a... See more
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Do not buy this bike - my husband's one split in half while he was doing 30-40mph causing terrible damage to his arm. He now has a metal plate in both shoulder & elbow as his arm had to be be rebuilt.... See more
Well, since I have contacted with Momen, he has given me the best service and attention ever, looking for solutions online to reach my needs no matter what. Impressive, honestly, such a grea... See more
Company replied
My experience with my mate bike is great! Not only for daily rides, but also on holidays. Last summer we travelled from Copenhagen to Bornholm with our mate bikes. We could easily take them with us on... See more
Company replied
Company details
Written by the company
MATE is a Copenhagen-based start-up. Our mission? To make the best and coolest all-around bike for any given situation.
Contact info
Landemærket 29, 1119, København , Denmark
- hello@mate.bike
- www.mate.bike
2.5
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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That's the way it goes!!
There is one special guy at the customer aftersales service, his name is Momen. And these guy helps me so much. This was one of my best customer experience ever!! Just perfect! This is what customer service means!!Thank you so much Momen.
December 14, 2022
Unprompted review
Reply from MATE.BIKE
Hi Thorsten,
Thank you for such a great review.
It´s our pleasure to assist you.
We wish you the best trips with your Mate bike.
With love
Mate customer service team
After a long and arduous journey with…
After a long and arduous journey with the service, I made an entry on Trustpilot after 12 months of waiting for my replacement battery. In the same week, a very nice employee got in touch and helped me within 8 weeks. Momen checked in every week and took very good care of me and finally after 15 months of waiting I had my replacement battery.
December 29, 2022
Unprompted review
Reply from MATE.BIKE
Hi Ines,
Thank you for your review.
We are really improving to make sure our customers happy and satisfied.
If you ever need anything from us, please let us know.
Enjoy your Mate bike
Mate customer service team
Adam not only did his best to help me
Adam not only did his best to help me, he then sent me a follow-up letter to see if his suggestions helped. That was unexpected, and rather nice of him.
January 9, 2023
Unprompted review
Reply from MATE.BIKE
Hello Brian,
Thank you very much for your review.
Anytime you need us we will be here to assist.
Enjoy your bike
With love
Mate customer service team
great bike and great customer support
The mateX I orders is awesome, no question. I had a problem with the charger though. It made a weird noise. And here I hade a very good experience with the Support (Momen). I got an answer within 12h and a replacement is already on its. Way. To sum it up: the Mate X is an awesome bike and they don’t leave you alone when there occurs a problem.
January 6, 2023
Unprompted review
Reply from MATE.BIKE
Hello Maximilian,
Thank you for your review.
We are really happy that you are enjoying the bike.
If you ever need anything you can just contact us.
With love
Mate customer service team
I was trouble using my mate-x…computer
I was having trouble using my mate-x bike computer and the Mate service staff was kind enough to walk me through it despite my failed attempts to Google my issues. Thank you again for having patience and have a great day.
December 28, 2022
Unprompted review
Reply from MATE.BIKE
Hi Kunde,
Thank you for your review.
We are glad that your experience with us was great, our team always does their best to assist our customers.
Enjoy your bike 🚴️
Happy new year
Mate customer service team
Nice after-sale service.
December 24, 2022
Unprompted review
Reply from MATE.BIKE
Hello Yang,
Thank you for your review.
We really appreciate it and if you need any help just contact us.
Enjoy your bike 🚴️
Mate customer service team
Reply from MATE.BIKE
Hello Nicolai,
Thank you for your review.
If you need any kind of help we will be here.
We wish you great trips with your bike.
Mate customer service team
Fantastic service
December 20, 2022
Unprompted review
Reply from MATE.BIKE
Hello Lehmann,
Thank you for your review.
You can always contact us if you need any help and we will assist you.
We wish you great trips with your bike.
Mate customer service team
The customer service is very friendly…
The customer service is very friendly and helpful.
They are responsive to your issues and happy to help you.
December 6, 2022
Unprompted review
Reply from MATE.BIKE
Hello Kurt,
Thank you for your review.
We are always happy to help, if you need any kind of help just let us know and we will help you.
Have a great day!
Mate customer service team
After two years of waiting for our…
After two years of waiting for our bikes we asked for the money back and now involve our lawyer! Worst ever order in my hole live. Mate is a rip-off!!! Never ever buy anything there, especially not if you live outside the EU, trust me!!! All they say, write or claim always was a lie 100% not one word ever was true.
Update 21.12.22: And we are still running after our money which is just incredible! Again, only empty promises and nothing but lies for weeks, months, years or no reaction at all - that is Mate! The worst company ever we were in contact with. NEVER EVER BELIEVE ANYTHING CONCERNING MATE!!! It’s a lie anyway, even this comment here, a lie!!! Therefore, we sued them for fraud!
December 15, 2022
Unprompted review
Reply from MATE.BIKE
Hello Daniel,
Thank you for your review.
We have checked your case and we can see that our colleague has already worked on your case and sent you an email on 07/12/2022 that your refund is being processed.
Your refund will take 10-15 working days from 07/12 and it should be in your account.
We apologise for the inconvenience caused.
Your refund will be done soon.
Thank you
Mate customer service team.
Our bikes are made very well and if we…
Our bikes are made very well and if we have any issues. They get back to us very quickly. We have moved from California to Florida and we every where we ride people ask us about our bike . At 75 , I can still ride like a 25 year old . Jimmy P
December 14, 2022
Unprompted review
Reply from MATE.BIKE
Hello Jimmy,
Thank you for your review.
We wish you great trips with the bike and we will always be here for any kind of support.
Ride safe and enjoy your Mate bike
Mate customer service team
Personal, proactive and friendly service
I experienced personal, proactive and friendly service from the one customer support employee who followed up my case. My case was resolved to my full satisfaction. Very happy with that!
December 13, 2022
Unprompted review
Reply from MATE.BIKE
Hello Einar,
Thank you for your review.
We are really happy, if you need anything just let us know.
We wish you great trips with the bike.
Mate customer service team
Very efficient
Very efficient, speedy and helpful assistance in a technical issue with an electrical bike, Mate X - punctured tire - how to dismantle the wheel with the electrical cable. A video was produced for this problem. Very impressive. I have heard lots of complaints of poor service but this one was the completely opposite - let us hope that this is the new standard.
December 5, 2022
Unprompted review
Reply from MATE.BIKE
Hi Thor,
Thank you so much for such a review.
We have been improving to make sure our customers are happy.
If you need any kind of help just let us know and we will get it done for you.
Happy holidays
Mate customers service team
They reply quickly
They reply quickly! This made me feel comfortable!!
December 12, 2022
Unprompted review
Reply from MATE.BIKE
Hello,
Thank you for your review.
We will always do our best to respond and help our customers as fast as we can.
Have a wonderful day
Mate customer service team
A big shout out to Momen@MATE
A big shout out to Momen, who has been assisting me through out. I had a problem with a controller, although we didn't know that at the time, we thought it was battery or charger related. Anyway as the MATE X bike is under warranty MATE helped me out to get another controller sent to me. which took a week to arrive from when ordered. So big thunbs up to Momen and MATE.
December 11, 2022
Unprompted review
Reply from MATE.BIKE
Hello Gary,
Thank you so much for your review.
We will always be here if you need any kind of help.
We wish you great trips with your bike once everything is working.
Have a beautiful day
Mate customer service team
Exelent support from Mateus
Exelent support from Mateus. But... case not solved. Have to try a new charger
December 7, 2022
Unprompted review
Reply from MATE.BIKE
Hello Kaj,
Thank you for your review.
We will follow up with you until we make sure the issue is solved.
Please try the charger and let us know and we will be here to support you.
Have a great day!
Mate customer service team
My Mate city
My Mate city is a great bike to commute to work or to take in on business trips.
Now I see more of the cities and regions I travel to
December 5, 2022
Unprompted review
Reply from MATE.BIKE
Hello Thomas,
Thank you for your review.
We wish you great trips with your Mate.
If you ever need any kind of help, please let us know.
Have a great day!
Mate customer service team.
Great bikes for getting around quickly while having lots of fun!
My experience with my mate bike is great! Not only for daily rides, but also on holidays. Last summer we travelled from Copenhagen to Bornholm with our mate bikes. We could easily take them with us on the train and on the ferry. On Bornholm, we spent 3 days criss-crossing the island and were extremely flexible. The battery was great and in general just definitely a recommendation for all those who want to get ahead quickly and have fun riding!
December 4, 2022
Unprompted review
Reply from MATE.BIKE
Hi Helena,
Thank you for your review.
It made us really happy and we will do our best to make sure you are satisfied with the bike and the service.
Have a great day!
Mate customer service team
Delayed shipment of BIKE colour display units.
Well it took some time to get a satisfactory outcome but I extend my thanks to your staff member Felix, for staying on my case until things turned out to finalize the matter.
But I would have preferred to have the two colour display units for our bikes that I originally requested instead of a refund. Your note finally said you were unable to deliver to Australia.
December 1, 2022
Unprompted review
Reply from MATE.BIKE
Hello Ross,
Thank you so much for your review.
We are really happy that you are satisfied with the service.
We are always improving and we appreciate your feedback.
Have a great day!
My Mate didn’t run anymore
My Mate didn’t run anymore. Contacted the support department and they were really helpfull by solving the problem! Adam gave tips to investigate the default and what to do. Thanks mate 👊🏼
November 25, 2022
Unprompted review
Reply from MATE.BIKE
Hello Ron,
Thank you so much for your review.
We will always be here to support you.
We wish you great trips with your mate 🚴️
Mate customer service team
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