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Mattressman Reviews 

66,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable store staff for offering extremely helpful advice without putting any pressure on buyers during their visits. People are also exceptionally pleased with the prompt and efficient delivery service, noting that items arrive on time and are handled carefully. Reviewers consistently note the wonderful comfort and high quality of the purchased mattresses and beds. However, some customers also noted frustrating issues with incomplete orders or delivery drivers refusing to remove old beds. A few reviewers experienced unexpected delays or felt that extra fees paid for specific delivery options were completely wasted.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and professional drivers. Many... See more

Product

People report positive experiences with product, highlighting that mattresses and beds are extremely... See more

Staff

Users describe positive interactions with staff, highlighting helpful, friendly, and knowledgeable service... See more

Service

Reviewers highlight positive aspects of service, noting friendly and knowledgeable staff who offer helpful... See more

Quality

Customers report overall satisfaction and delight with the quality of the products, highlighting comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No hard sell when buying our mattress, just great service from Stanley (Lakeside) who actually listened. Mattress arrived when they said it would and no hanging around waiting either. Would comple... See more

Rated 5 out of 5 stars

Fantastic service from start to finish! Mattressman is a genuinely friendly and welcoming place to shop, and it really shows in the team. Our salesman, Stanley S, was brilliant — full of life, frie... See more

Rated 5 out of 5 stars

Definitely a 5* experience from start to finish. It was a complete revelation to be able to phone & within seconds be speaking to a human who was so helpful & a pleasure to talk to - no ridiculous AI... See more

Rated 5 out of 5 stars

Very helpful in store. Then delivery two weeks later, notified day before they would arrive within 2 hour time slot , arrived on time, took old mattress and put bed where directed . Very pleased with... See more



Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Mattress Store

About Mattressman

Written by the company

Mattressman are the UK’s biggest online mattress specialists and experts when it comes to sleep solutions. For 20 years, we’ve been transforming the nations sleep, one mattress at a time. With thousands of mattresses in stock , including big brands such as Silent Night, Sealy, Reylon and The British Bed Company, you can trust Mattressman to find your perfect nights sleep. Our 60-night sleep trial options, free next-working day delivery and expert customer service are just a few of the reasons we have a 4.8 star review on Trust Pilot.


Our customer care team is on hand Monday to Friday 8am to 5.30pm and Saturdays 8am to 4.30pm to answer any Mattressman sales enquiries or product questions. Please call 0333 577 5773 to speak to one of our sleep experts. You can also contact the team by email or live chat. Visit Contact Us for more details.


Shop online 24/7 by visiting us at Mattressman


We offer a FREE next working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm.


We offer a two-man, room of your choice delivery service, removal for recycling service and Saturday delivery . Go to Delivery for more information on all of our delivery options.


Big Brands Delivered Next Day at Mattressman

Mattressman.co.uk

Written by the company

Free and fast delivery
We aim to offer FREE NEXT DAY delivery for all orders over £100 placed before 4pm
Great advice
Knowledgeable sales staff will be happy to offer you all the help you need.
Huge product range
From memory foam to luxurious natural fillings, pocket springs for nightly use to simpler spring units for your spare room, we have something for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

66K reviews

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1-star

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4.8

All reviews

(66,419)

6,231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great. Friendly but they don’t help you unwrap. So if you’re disabled you might need help removing the packaging

November 8, 2025
Rated 4 out of 5 stars

Easy to order from website

Easy to order from website, then I rang my local store. The mattress arrived on time. My criticism would be the sales person took my email details but spelled my name wrong, so didn't receive a confirmation email . I had to ring the store to check on this.

August 19, 2026
Rated 4 out of 5 stars

Mattress was delivered just within the…

Mattress was delivered just within the time slot. We were kept informed with a couple of phone calls so we knew they were very busy on that day. Mattress was well packaged and self inflating. Overall very positive and we were pleased with the mattress and the delivery.

August 19, 2026
Rated 5 out of 5 stars

Great product!

We received a great product when expected. A very speedy and efficient swap over with new mattress delivered and old one removed.

August 19, 2026
Rated 5 out of 5 stars

Our mattress had been recalled

Our mattress had been recalled. Now to say this company were on the ball is an understatement. Letter was sent regarding the recall, went to the website I was directed to. Completed the form and within minutes I had a reply giving a link to each replacements I had choice by Hannah, she didn't mess about, because one I had replied with my choice Hannah placed the order and booked delivery for the 18th August, and I also received a mattress protector FoC.

Now these guys had it dropped on them from a great height but, they dealt with it quickly, professionally and with full commitment to their customers.
Certainly a company worth patronising, oh and the replacement mattress is really comfortable.


August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience from start to finish.

My Son’s mattress was recalled by the manufacturer and Mattressman could not have been better. We chose a replacement from the selection offered. Delivery was arranged for a convenient time. Ben & Brandon delivered on time and could not have been more friendly or helpful. A perfect experience from start to finish.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience all round

Excellent experience all round. Plenty of delivery updates and a call when they were 20 minutes away. Karl and his colleague were polite and helpful and took the time to fuss my dog which helped put him at ease. Can't recommend highly enough

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, quality mattress!

My Comforcel mattress was recalled at very short notice. From the moment I contacted mattress man to the delivery of my new mattress was nothing short of wonderful. I was assisted over the phone by a lovely guy (cannot recall name) who went through the details of what to expect and help choosing a new mattress to replace the recalled one. I was given priority delivery, collection of old mattress from upstairs bedroom to new one in its place with 24 hours. I have also been in rolled to the sleep trial due to the short notice.
The delivery guys Brandon and Lee were friendly, efficient but most importantly professional. They had the old mattress out and new one in within ten minutes. Thanks guys!

August 15, 2026
Rated 5 out of 5 stars

Quick free delivery

Easy website to explain about picking the right mattress for your needs.
When ordering the mattress it was free delivery and delivered in two days.

August 17, 2026
Rated 5 out of 5 stars

Great mattress

Easy to order and pay. Delivery was on time and left in a safe place as I was at work.
The mattress is great the best mattress I've had

August 17, 2026
Mattressman logo

Reply from Mattressman

Good afternoon,

We're so pleased to hear that your ordering and payment process was easy, and that your delivery arrived on time and was left securely. It's wonderful that you consider your new mattress the best you've ever had!

Victoria

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