Maughan Jones Reviews 569

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the product's quality, often noting that the watches look and feel far more expensive than their actual price. Many highlight the excellent value for money, the superb build quality, and the appealing design, comparing them favorably to high-end brands. The delivery service is frequently praised for its speed and efficiency, with many receiving their orders quickly. However, some people were dissatisfied with the delivery service, experiencing delays or issues with tracking. A few customers also reported problems with the watches themselves, such as them stopping working after a short period or the automatic movement not functioning correctly. Additionally, some found the strap difficult to adjust or change, and a small number mentioned that customer service was unresponsive to their inquiries.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the watches for their aesthetic... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are impressed by the build... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick delivery... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value and affordability of the... See more

Value for money

Reviewers express high satisfaction with the value for money, consistently highlighting the excellent quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

569 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Great watch and excellent service

Great watch and excellent service - my only disappointment is that I tried to buy another one in the 'Summer Sale' and the price changed between placing in my cart and checking out - not really on IMHO so did not complete - I called and was told that the price had literally changed that second and that was that - even though I was half way through ordering - consequently I have one - could have been two! I'm a bit surprised by the response but can't knock the product - excellent value and surprising quality including a box that looks better than my IWC box.

August 11, 2025
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Reply from Maughan Jones

Thank you for your review Paul. unfortunately we cannot see any sales in progress when our sale ends. If it was due to a website glitch, why the item never went through, we could see that, and would honour the discounted price. On this occasion it was very unfortunate. Keep an eye out for new lines being added soon and any future offers. In the meantime, we are pleased that you love your watch and the service that has been provided

Rated 5 out of 5 stars

My wife bought me a Maughn jones watch…

My wife bought me a Maughn jones watch for a gift on my wedding day after I showed a keen interest months before. The watch itself is timeless and adds class to any outfit especially when wearing a tuxedo. Lots of compliments and a lot of watch for the price. Will definitely be getting another.

August 21, 2025
Unprompted review
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Reply from Maughan Jones

Congratulations Luke. Hope you had a lovely wedding and so pleased that your wife chose Maughan Jones for that special gift for you.

Rated 5 out of 5 stars

I am very pleased.

For the money probably one of the best watches you can buy. The presentation is comparable to watches of the thousands of pounds. Very pleased, Thank you.

August 11, 2025
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Reply from Maughan Jones

Thank you Simon. so happy you are pleased with your purchase

Rated 5 out of 5 stars

Presentation box with two straps

Presentation box with two straps , very impressed also had a small problem with the strap , full instructions sent , first class communication, watch looks very nice , you’d of thought it was a Patak Phillipe

August 7, 2025
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Reply from Maughan Jones

Many thanks for your lovely review. We are always on hand to help and you are right. It does have the Patek Philippe look at a tiny fraction of the price

Rated 5 out of 5 stars

Absolutely fantastic piece of wrist…

Absolutely fantastic piece of wrist wear. Shocked on how much it really is when you look and feel it in person as its quality is fantastic. Really appreciate it

August 14, 2025
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Reply from Maughan Jones

Thank you for your review Clinton. i hope you enjoy your new purchase

Rated 5 out of 5 stars

Chuffing great !

Great service and delivery. Beautiful watch .
The quality of the product belies its price!. I bought the black dial with silver bracelet . The craftsmanship is on point!
This is one of those rare occasions that a social media purchase was better than the glitzy marketing. Cannot recommend them highly enough.
Now need to invest in more of their time pieces!

August 6, 2025
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Reply from Maughan Jones

Amazing. So pleased you are happy with your purchase Sid. Thank you for taking the time to leave the review.

Rated 5 out of 5 stars

Absolutely fantastic.

Absolutely fantastic.
I cannot rate this brand highly enough.
I bought the midnight blue Luminex. It is a great watch and amazing value, and looks amazing.
My watch was delivered very quickly and I love it. I have spoken to Maughan Jones to say thank you and the lady I spoke with was wonderfully helpful, and clearly highly knowledgeable and committed to the brand, thank you do much for your friendly service.
My only problem now is that I want every colour, at the very least I will be returning to add a black and silver strap.
Thank you once again, I am smitten.

August 11, 2025
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Reply from Maughan Jones

Thank you so much Peter and it was a pleasure speaking with you. I wish you every happiness with your new watch.

Rated 5 out of 5 stars

Hiccup reverted great watch received

Had a bit of a hiccup with my initial order but it was rectified with no questions asked and in no time at all im the proud owner of a hot pink luminex watch , slightly chunkier than im used to but i love it , I work in a well known jewellers and have had lots of compliments.

August 11, 2025
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Reply from Maughan Jones

Amazing Lorraine. Thank you so much for your comments. Glad we were able to get the Hot Pink Luminex sent out quickly for you. Enjoy

Rated 5 out of 5 stars

Great quality watches

I ordered 3 watches and they all arrived promptly well packaged and presented.
They look and feel great, really pleased.

August 11, 2025
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Reply from Maughan Jones

Thank you for your continued and valued custom.

Rated 5 out of 5 stars

Awesome watch

Awesome watch, Great price and despatch time was good.
Overall presentation of the watch in its box etc first class!

August 11, 2025
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Reply from Maughan Jones

Thank You Paul. The box does stand out and would make an ideal gift. Enjoy your new watch

Rated 5 out of 5 stars

Beautiful watch and great customer service

Watch arrived within 2 days of purchase. Beautiful looking watch,(Luminex Aqua Blue) it really looks the part and feels special. Customer service is amazing had to ask for extra links as I'm a big guy, Angela was great and sent out extra links at no extra charge and again these arrived 2 days later.... Fantastic. Took my new watch to my local watch repairer who immediately got to work adding the extra links (Fiver) even though the box comes with all the tools to do this myself but it's too fiddley and as much as I tried I am no expert and I certainly did not want to scratch or damage this amazing looking watch, great value for the money will try and get another if the pink comes back into stock as it does stand out.

August 11, 2025
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Reply from Maughan Jones

Thanks again Simon. For any future purchases, send us an email requesting extra links, and we can put onto the watch before dispatch to save you the hassle. No problem whatsoever. Hoping for the pink to be in stock very soon as lots of people waiting now

Rated 5 out of 5 stars

This is a lovely time piece

This is a lovely time piece - great value for a smart dress watch

August 4, 2025
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Reply from Maughan Jones

Thank you James. The steel and rubber straps make it easy to go from smart to casual in a variety of colours. So happy you are pleased. Thank you for your valued custom

Rated 5 out of 5 stars

World class quality

World class quality
The product is world class and so was the service and delivery with tracking and convenience

August 8, 2025
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Reply from Maughan Jones

So happy that you are pleased with the product and service received. Many thanks for your lovely review

Rated 2 out of 5 stars

No updates on delivery just will be…

No updates on delivery just will be delivered before the end of the day.

August 8, 2025
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Reply from Maughan Jones

Hi Darren. i am very sorry to hear that you are unhappy with the service. Unfortunately the couriers delivery times are somewhat out of our control but i can see that you placed the order on 7th late afternoon, past our cut off time for that day. This was shipped out on 8th and you received it on 9th at 14:29. The next day delivery doesn't always happen on a Saturday but in your case, it arrived. I hope you are happy with your watch and the service that we have provided for you.

Rated 5 out of 5 stars

Watch looks impressive

Watch arrived within 3 days of ordering which was certainly ahead of expectations.

Watch looks and feels expensive with the added rubber band.

Glad I discovered this brand and while early days, I consider the watch excellent value for money.

August 8, 2025
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Reply from Maughan Jones

Thank you for your custom and review Chris. i hope you enjoy your new Maughan Jones watch

Rated 1 out of 5 stars

watch gains 10 minutes an hour

watch gains 10 minutes an hour changing the strap is difficult because of cheap pins they use.

August 7, 2025
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Reply from Maughan Jones

Hi Gerard. We have sent you out a pre-paid return label for you to send back to us in order to get a replacement watch to you. This was on 11th August but i can see that you have not used it or sent us back the watch. Can i presume that your watch is now ok? We would love to be able to rectify any problems that you have and look forward to hearing back from you

Rated 5 out of 5 stars

Really impressed with Maughan jones…

Really impressed with Maughan jones watches really happy with the premium presentation of the watch for a fraction of the price. To top it all off the watch itself is amazing!

August 13, 2025
Unprompted review
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Reply from Maughan Jones

Thank you for sharing Taarun. Enjoy your watch

Rated 5 out of 5 stars

First purchase

I love the overall look of the watch, the weight, the choice of bands…. At this point I am very satisfied with my purchase.

August 4, 2025
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Reply from Maughan Jones

Amazing to hear Albert. Thank you so much for your valued custom

Rated 5 out of 5 stars

My summer dress watch for 2025

Unique design with both strap and bracelet included.
Fair price in the sale with rapid and informed delivery process.
My summer dress watch for this season.

August 5, 2025
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Reply from Maughan Jones

Thank you for your lovely review Keith. We have lots of different coloured straps to change the look for every season

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