Maughan Jones Reviews 569

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the product's quality, often noting that the watches look and feel far more expensive than their actual price. Many highlight the excellent value for money, the superb build quality, and the appealing design, comparing them favorably to high-end brands. The delivery service is frequently praised for its speed and efficiency, with many receiving their orders quickly. However, some people were dissatisfied with the delivery service, experiencing delays or issues with tracking. A few customers also reported problems with the watches themselves, such as them stopping working after a short period or the automatic movement not functioning correctly. Additionally, some found the strap difficult to adjust or change, and a small number mentioned that customer service was unresponsive to their inquiries.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the watches for their aesthetic... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are impressed by the build... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick delivery... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value and affordability of the... See more

Value for money

Reviewers express high satisfaction with the value for money, consistently highlighting the excellent quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

569 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service outstanding watch I…

Outstanding service outstanding watch I have got a few (watch snobs lol) that have also purchased these watches brilliant first class.

November 19, 2025
Maughan Jones logo

Reply from Maughan Jones

Many thanks for your review Jay. So pleased you are happy

Rated 5 out of 5 stars

The guys turned round my order in…

The guys turned round my order in record time- thankyou
The two watches I bought were excellent value-especially in the half price sale.
Specs looks & build quality are excellent at these prices
Thank you 😊

November 19, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your review Peter. Enjoy your watches

Rated 5 out of 5 stars

Great Customer Service

Bought a Luminex Midnight Blue

Lovely watch, especially for the price point. Yes of course, it's a homage to Patek, but personally I can't afford 126k on a Nautilus, much as I would love one.

Fit and finish is very good for the price. Probably a scratch magnet but looks great on the wrist.

The bracelet was a little tight for my wrist so I reached out to see if I could buy some additional links. Communication was fast... links sent out for free. Great customer service. Are you listening Breitling.... £400 for two links for my Aerospace

XX

November 26, 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your detailed review Richard. Your extra links have been sent to you today. Always here to help. Enjoy

Rated 5 out of 5 stars

Extremely pleased with the purchase

Extremely pleased with the purchase, as an owner of an IWC, a Rolex and two Omegas amongst others, Iam more than happy with this on my wrist. Accompanying box was very handsome and included a rubber strap and strap/link changing tools. A lovely, finely crafted, comfortable watch of exceptional quality for the price.

November 25, 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Fantastic. So pleased you are happy Mark. Enjoy

Rated 5 out of 5 stars

10/10 Watch!

If you love watches these are a must buy! Great quality with a very reasonable price point, I know I’ll be grabbing more of these soon.

November 18, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review. Keep an eye out for our new styles launching very soon ⌚

Rated 5 out of 5 stars

Fantastic watches

Fantastic watches. Bought two now and will definitely get more.

November 17, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your continued custom. It is so lovely to hear from repeat customers.

Rated 5 out of 5 stars

Great watch

Great watch

November 17, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review Adam.⌚

Rated 5 out of 5 stars

Great products and customer service

Great products and customer service. Love the different watches! I now have the Apex and Luminex. Next will be the spectra pro

November 17, 2025
Maughan Jones logo

Reply from Maughan Jones

Amazing. Nice to have a variety. The Spectra Pro is stunning. Keep an eye out for our new styles launching very soon. 🎊

Rated 5 out of 5 stars

Try these

Delighted with the quality and price of my recent purchase which is the 2nd that I have made from Maughan Jones.
Presentation box with accessories is a class finish to the purchase.
Goods arrived within the timescale advised at time of purchase.

November 17, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your continued custom Stephen. It means so much to us that you are happy. 😍

Rated 5 out of 5 stars

good quality and legit

ordered 2 watches recieved them the next day, great quality and price (since i bought them when they were 50% off),
would buy again. 👍

November 17, 2025
Maughan Jones logo

Reply from Maughan Jones

What a bargain you've had. It's been the biggest sale we've had so far. Thank you so much for your review and we hope you enjoy yur recent purchases.⌚

Rated 4 out of 5 stars

Delivery issues

I have purchased several watches in past year, unfortunately on this occasion the delivery was an issue. This has now been satisfactorily resolved but was still frustrating

November 17, 2025
Maughan Jones logo

Reply from Maughan Jones

Hi Mike. Yes this was 100% a UPS issue, as discussed over email. We did manage to rectify the problem and get you a new replacement watch sent out within days. Unfortunately, the couriers are somewhat out of our control but we will always do our very best to liaise with them if any problems occur. Pleased that your issues were fully resolved in the end and you are happy with your watch

Rated 3 out of 5 stars

Stylish and elegant design but no thanks

Stylish and elegant design, I have bought and paid a discounted one, however I would still not buy it the movement is quite bad, way too fast, I'd rather buy £100 watch from AliExpress, movement is better.

November 23, 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Hi. I am very sorry that you are not happy with your watch. I cannot see that you have contacted us about any issues you have been experiencing which is disappointing, as we pride ourselves on our customer service and our products. If you would like to discuss any issues at all, then please contact us at support@maughanjones.com so we can make you happy again.

Rated 5 out of 5 stars

Excellent product

Excellent product. I have purchased 2 more watches because I was so impressed with my first purchase. The delivery was as promised. The price is astonishing given the quality. I would recommend to all.

November 10, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your review and your continued custom

Rated 5 out of 5 stars

Couldn't ask for more ....

Ordered the Luminex - Arctic White watch for my son's 30th, this is his third Luminex and he loves the quality and brand.
Admittedly, there was a problem with the watch and I couldn't fault Maughan Jones for their response time, customer service and how they were willing to go above and beyond to resolve the issue.

I really can't fault the supplier and I would highly recommend them to both old and new customers. Thank you for all your help.

November 3, 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your review Angela. Glad my little video helped your son with his strap issue, and he can now switch between all watches. Many thanks for your continued custom.

Rated 5 out of 5 stars

Superb Customer Service

Purchased a Luminex watch in Dec 2024 for my son’s Christmas present. He was delighted with it, as was I. It was well presented, feels weighty & decent quality and was delivered in super quick time.

Sadly in Oct 2025 the watch developed an issue with the winding stem meaning the time or date couldn’t be altered. I contacted MJ via their website, had a response within 24 hours, sent them a short clip, as requested, showing the issue and they immediately agreed to replace the watch. They sent me a returns label and sent the new watch out on next day delivery.

Simply superb customer service. Would thoroughly recommend. They care about their product and their customers.

October 28, 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your lovely review Stephen, and i hope your son can now continue to wear his Luminex. ⌚

Rated 5 out of 5 stars

Very nice watch

Very nice watch, affordable price. The gum strap included is also a nice option.

August 4, 2025
Maughan Jones logo

Reply from Maughan Jones

Many thanks for your review Mitica. The rubber strap turns the watch from smart to casual and is very easy to do using the tools provided. If you need any help, there are videos to assist you.

Rated 5 out of 5 stars

An absolute masterpiece

Absolutely fantastic looking and feeling timepiece. The watch arrived the next day and is presented in a way you would expect from a much more expensive company. I have had many compliments on my new watch and would recommend them to anyone.

October 22, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your lovely review Kieran.

Rated 5 out of 5 stars

Amazing watch

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps. Even the box is comparable to much more expensive watches. Comfortable and fits nicely on my 19.5cm wrist. Reliable Japanese automatic movement. Very quick (literally next day) tracked delivery. Nothing negative to say at all.

October 21, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for taking the time to write your wonderful review Tim. Enjoy your watch ⌚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look