Maughan Jones Reviews 569

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the product's quality, often noting that the watches look and feel far more expensive than their actual price. Many highlight the excellent value for money, the superb build quality, and the appealing design, comparing them favorably to high-end brands. The delivery service is frequently praised for its speed and efficiency, with many receiving their orders quickly. However, some people were dissatisfied with the delivery service, experiencing delays or issues with tracking. A few customers also reported problems with the watches themselves, such as them stopping working after a short period or the automatic movement not functioning correctly. Additionally, some found the strap difficult to adjust or change, and a small number mentioned that customer service was unresponsive to their inquiries.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the watches for their aesthetic... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are impressed by the build... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick delivery... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value and affordability of the... See more

Value for money

Reviewers express high satisfaction with the value for money, consistently highlighting the excellent quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

569 reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

nice

nice watch 👌🏻💯

December 1, 2025
Maughan Jones logo

Reply from Maughan Jones

So pleased you have given it 100%. thank you for taking the time to review and enjoy

Rated 4 out of 5 stars

The watch is top class for the price

The watch is top class for the price, but the size of the rubber strap is a bit small
and they don’t offer bigger sizes. The metal strap was also a little small, but they offer extra links which was great at no cost. Overall great product

December 1, 2025
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Reply from Maughan Jones

Thank you for your honest review Rob. Unfortunately the rubber straps are one size and we are looking at possibly doing bigger sizes in the future but at the moment we can always supply extra links for the steel bracelets at no extra cost.

Rated 5 out of 5 stars

Great watch

Great watch, very quick delivery. Thank you

November 24, 2025
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Reply from Maughan Jones

So pleased you are happy .😍

Rated 5 out of 5 stars

Top quality product

Top quality product. Very much value for money, no regrets in buying either of the two I bought so far and two others I've got my eyes on!!

December 1, 2025
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Reply from Maughan Jones

Amazing Rick. New styles have just landed on our website. 🎊

Rated 5 out of 5 stars

Great watches

Well packaged, lovely watch, quick delivery

November 27, 2025
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Reply from Maughan Jones

Thank you for your review Edward. Enjoy your new watch

Rated 4 out of 5 stars

Timely delivery plus I got exactly…

Timely delivery plus I got exactly which was advertised. Most people scared of scam on Facebook so it was a good idea to involve third party as a guarantee like KLARNA 👍

November 24, 2025
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Reply from Maughan Jones

Thank you Zahid. I know it can be scary sometimes ordering from Facebook or any social media but we are a genuine company based in the UK. We hope you are happy with your purchase

Rated 5 out of 5 stars

Happy customer

From ordering ,delivery, packaging and quality of watch 10 out of 10 ,really impressed and very happy

November 24, 2025
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Reply from Maughan Jones

Many thanks for your review. It is very much appreciated ⌚

Rated 5 out of 5 stars

Great Product & Customer Service

Great customer service to resolve an initial issue with the watch. All in all the product and how it is presented in the packaging are great with quality that in my opinion surpasses the price.

November 17, 2025
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Reply from Maughan Jones

Thanks Josh. It really means the world to us when we get great reviews like this. 😍

Rated 3 out of 5 stars

Very fiddly to adjust strap and fiddly to put the actual watch on wrist.

Fitting the strap was a bit of a nightmare, YouTube video instructions not the best as can’t see full view of the watch.

The watch itself is hard to get on the wrist, I’ve owned many watches but never one so fiddly to just put on.

Watch looks good so will keep it but was very close to returning due to the above but got at a discounted price, wouldn’t have been happy to pay full price due the above problems

November 17, 2025
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Reply from Maughan Jones

Hi Jonathon. We are always on hand to assist with any issues you may be experiencing. The straps are very easy once you figure it out. I can send you a helpful video that i've made myself just in case you are not opening correctly. Please get in touch if you need help.

Rated 5 out of 5 stars

Quick and easy ordering.

The ordering process was quick and easy. The item arrived safely and promptly and was well packaged.

November 20, 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for review Anne. Hope you enjoy your new watch.

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