The reception staff are extremely arrogant! They act as if they are doing you a favor rather than providing a service. They need training or should be replaced by people who are actually willing to interact with people. I take 10 to 16 of my clients on this tour every year, but I will be looking for other options for future trips.
Reply from Maverick Helicopters
Thank you for your feedback. We’re truly sorry to hear about your recent experience and the frustration it caused.
We understand how confusing and inconvenient the situation must have been regarding the virtual card. Our goal is always to provide clear communication and a smooth check-in process, and it’s clear we fell short in this instance. We also apologize for the way the interaction was handled—this is not the level of service we aim to deliver to any of our guests, especially valued returning clients like yourself.
Your comments regarding both the payment process and staff communication have been shared with our team so we can address the gaps in training and ensure clearer policies moving forward.
We truly appreciate your continued support over the years and are very sorry this experience has led you to reconsider flying with us. If you’re open to it, we would welcome the opportunity to speak with you directly and work toward restoring your confidence in our service.
Thank you again for taking the time to share your experience.
