Maxwell Estates Reviews 111

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We've never used a Letting Agent before as we preferred to manage our own properties. However as a trial we employed Maxwell Estates. It's been fantastic. Wish we'd done it years ago. Brilliant... See more

Company replied

Rated 5 out of 5 stars

The team at Maxwell Estates have always been nothing short of a pleasure to deal with. They have consistently provided the best service we could ask for, often going above and beyond what is e... See more

Rated 5 out of 5 stars

I am a landlady with Mr Amjad and team. They have managed the property for over 5 years and have provided me with excellent service service. More recently, despite the challenges of the year due t... See more

Rated 1 out of 5 stars

Just an awareness really for anyone letting. This company will charge you for 4 FOUR YEARS commission if there is no change in tenancy (its all legal BUT in the small print) so beware!

Company replied

Company details

  1. Real Estate Agents

Written by the company

We are a unique residential Sale, Lettings, Commercial and Property Management Company offering the very best professional yet personal service; tailored to all of our client’s needs. We believe in a close and honest relationship between both, landlord...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

111 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We've been with Maxwell Estates for…

We've been with Maxwell Estates for wite a few years now and always found them to be very efficient and prompt in all their services. The staff are very friendly and knowledgeable in all aspects of their business. I would thoroughly recommend this company. 5 stars throughout.

November 18, 2020
Rated 5 out of 5 stars

Maxwell is Number 1

My Name is Jeff and I Purchased a house from this agents and is very good quality and fairness. Always being very polite and nice with me.
I recommend totally
Jeff.

November 18, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have rented with Maxwell Estates for 2 years now and received excellent service and experience the whole time. Any viewings, maintenance, accounts and additional queries have been dealt with swiftly and professionally every time. The entire team is a delight to work with and all went above and beyond with their support.
I would happily recommend Maxwell Estates for their extensive knowledge, professionalism and courtesy.

November 17, 2020
Unprompted review
Rated 1 out of 5 stars

Just an awareness really for anyone…

Just an awareness really for anyone letting. This company will charge you for 4 FOUR YEARS commission if there is no change in tenancy (its all legal BUT in the small print) so beware!

November 17, 2020
Unprompted review
Maxwell Estates logo

Reply from Maxwell Estates

Hi Jackie,
I trust you are keeping well.

We are sorry to hear that your experience with Maxwell Estates was not to your satisfaction. We appreciate your feedback. However, we would like to clarify some misleading information you have stated. All our legal documents are written in standard size font – there is no small print. Our Lettings Agency Agreement only consists of 5 clauses related to the fee section and the full contract is on a single A4 size page as we like to believe in transparency and simplicity.

For you to state that there has been small print terms and conditions is not factual. Our terms and condition were clearly discussed with your Father, who is the owner of the property and we agreed with him in person. Subsequently, he had reviewed our agreement and signed it. We have provided you with an excellent tenant who has always paid the rent on time, complied with the contractual obligations, and kept the property well maintained. As we have negotiated and renewed the tenancies this has resulted in a charge which was made abundantly clear and agreed upon previously.

You have always paid our fees in the previous years, so we fail to understand why you have left us such a bad review. From our point of view, we have carried out the work which you had appointed us to do with your approval. Accordingly, as a service industry, we have completed our part of the transaction so all parties must respect the contracts.

Kind Regards,
Omair
Maxwell Estates

Rated 5 out of 5 stars

I rented with Maxwell Estates trustworthy

I rented with Maxwell Estates and had very good experience. My agent Amjed and his sons have great customer service that is client centred. They ensured our comfort and safety. It was my first time renting and I can only speak positively. They are honest and trustworthy balancing out the need of both tenants and landlords.

January 3, 2019
Unprompted review

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