mayors.com Reviews 1,513

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting how items like watches exceed expectations in person. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders quickly and in excellent condition. The staff is also a significant point of satisfaction, with consumers appreciating their helpfulness, professionalism, and personalized approach, making the purchasing experience smooth and enjoyable. However, some customers also noted issues with delivery, including delayed packages or items not being left as expected. A few other people also felt that the in-store pickup experience lacked the attentive service they had received previously, and some were dissatisfied with the condition of products upon arrival, mentioning fingerprints or skewed logos.

What people talk about most

Product

Consumers generally express satisfaction with the products received. Many reviewers highlight that items are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional service,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied

Rated 5 out of 5 stars

Everyone made me feel welcome upon arriving. I want to point out that the security personnel are great; they welcomed me asked how I was doing verses most security this time of year. Tracie (I may b... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Purchase and delivery were smooth!

Purchase and delivery were smooth! I purchased online, and had a delivery in a couple of days.

January 14, 2026
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Reply from mayors.com

Dear Brian,

It’s great to hear that your online purchase and delivery went so smoothly. We’re glad everything arrived quickly and just as expected, and we appreciate you choosing us for your purchase!

Kindly,
Mayors

Rated 5 out of 5 stars

Easy process

Easy process. Fast shipping. I spoke with a seller via chat and they helped me complete the transaction quickly.

January 11, 2026
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Reply from mayors.com

Greetings,

Thank you for sharing your experience! We’re glad to hear the process was easy, the shipping was fast, and that our team was able to assist you quickly through chat.

We appreciate your support and look forward to helping you again!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Outstanding Service

Fast, efficient and accurate service. Will buy again.

January 14, 2026
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Reply from mayors.com

Dear Antonio,

Thank you for your feedback. We’re glad to hear you enjoyed the fast, efficient, and accurate service. We appreciate your support and look forward to serving you again.

Kind Regards,
Mayors

Rated 5 out of 5 stars

I recently purchased a Cartier…

I recently purchased a Cartier Santos-Dumont from Mayors and had a great experience from start to finish. The watch was delivered within 24 hours, arrived in pristine condition, and was packaged securely and thoughtfully.

Buying a watch online can sometimes feel uncertain, but Mayors made the entire process seamless and stress-free. Communication was clear, checkout was easy, and the delivery was exactly as promised. I wouldn’t hesitate to purchase from them again.

Highly recommend Mayors for anyone considering a luxury watch purchase.

January 12, 2026
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Reply from mayors.com

Greetings,

Thank you for taking the time to share such a thoughtful review. It’s wonderful to hear that your Cartier arrived quickly, securely, and in perfect condition. We understand purchasing a luxury watch online can feel like a leap of faith, so it means a lot that our communication, checkout process, and delivery helped make everything smooth and stress free for you.

Your recommendation is truly appreciated!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience

It couldn't have gone better. And I love my watch

January 12, 2026
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Reply from mayors.com

Dear Luis,

Thank you for sharing your experience. It’s great to hear everything went perfectly and that you’re loving your new watch! Your support means a lot, and we hope you enjoy it for years to come.

Kindly,
Mayors

Rated 5 out of 5 stars

Awesome Online Experience

Found the exact watch I wanted in stock with important details. Then spoke with a helpful online chat rep who answered all of my questions. Ordered the watch and it showed up quickly so well and elegantly packaged that it captured the magic of actually buying it at one of Mayors highly regarded stores.

10 out of 10 experience. Will definitely look to them first next time I decide to purchase a luxury item or timepiece.

January 11, 2026
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Reply from mayors.com

Greetings,

Thank you for sharing such an outstanding review! We’re thrilled to hear that you found the exact timepiece you were looking for and that our team provided helpful and thorough assistance.

We truly appreciate your feedback and look forward to your next purchase!

Kind regards,
Mayors

Rated 5 out of 5 stars

Excellent service.

Excellent service.

January 12, 2026
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Reply from mayors.com

Dear Scott Wolf,

Thank you for your feedback! We’re thrilled to hear you received excellent service.

Kind regards,
Mayors

Rated 5 out of 5 stars

Fast and easy

The purchase was seamless. Fast and easy. The product is exactly what was looking for.

January 11, 2026
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Reply from mayors.com

Dear Vess,

Thank you so much for the fantastic review! We're thrilled to hear your purchase was quick and effortless, and that the product is exactly what you were looking for. Your support means a lot to us, and we hope to serve you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast shipping

Fast shipping, packaged well and in excellent condition.

January 10, 2026
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Reply from mayors.com

Dear John Odom,

Thank you for your wonderful feedback! We’re delighted to hear that your order arrived quickly, was well-packaged, and in excellent condition. Your satisfaction is our priority, and we look forward to serving you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

First time buyer

fast service and great product

January 7, 2026
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Reply from mayors.com

Dear Ken Sharpe,

Thank you for your kind words! We’re so glad you enjoyed our fast service and that we met your expectations. Your satisfaction means a lot to us, and we look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Great experience and Karen was easy to…

Great experience and Karen was easy to work with.

January 7, 2026
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Reply from mayors.com

Dear Heath Ritenour,

Thank you so much for sharing your experience with us! We’re thrilled to hear that you had a great time and that Karen made everything easy and enjoyable.

We truly appreciate your feedback and look forward to serving you again soon!

Kind regards,
Mayors

Rated 2 out of 5 stars

I’m very happy with the product I…

I’m very happy with the product I purchased. However, I was disappointed by the overall delivery process. I was told the product would arrive at a certain date (in time for the holidays) and unfortunately I did receive it until a week later. While this was fine in the end, the customer service agents did not appropriately set my expectations leading to unnecessary confusion and extra work on my end to sort out the status of my order

January 6, 2026
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Reply from mayors.com

Dear Kendra Burek,

Thank you for sharing your feedback with us! We’re thrilled to hear you’re happy with the timepiece, but we’re truly sorry for the delay and the confusion regarding your delivery. We understand how important timely arrival is, especially during the holidays, and we regret that we didn’t meet your expectations in this regard. Your comments about communication are very valuable, and we have shared them with the team.

Thank you for your patience and appreciate you for understanding.

Kindly,
Mayors

Rated 5 out of 5 stars

First luxery watch bought

I bought a lovely Cartier Tank Must watch from Mayor's. The was my first luxury watch and first Mayor's buy. The watch came very quickly, nicely packaged. I would definitely purchase from them again.

January 3, 2026
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Reply from mayors.com

Dear Lynn Camden Paarmann,

Thank you for sharing your wonderful feedback with us! We’re delighted to hear that your first luxury watch and first purchase with us was such a positive experience.

We truly appreciate your trust and look forward to assisting you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

fast delivery- easy transaction

fast delivery- easy transaction

January 6, 2026
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Reply from mayors.com

Dear Markus Weinseiss,

Thank you for giving us a 5-star review!

We are happy to hear you were satisfied with our services, and we look forward to assisting you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Great communication

Great communication. Joanna was with me every step of the way during my transaction. Looking forward to my next purchase.

January 4, 2026
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Reply from mayors.com

Dear Robert,

Thank you so much for your kind words! We’re thrilled to hear that Joanna made your experience smooth and enjoyable from start to finish! We truly appreciate your trust and can’t wait to help you with your next purchase.

Kind Regards,
Mayors

Rated 5 out of 5 stars

My favorite store, beyond Excellent

My favorite store is a place where you feel special and cared for from the moment you walk in. The A-Team of staff members is amazing, and I always find something new that I just can’t resist buying. The managers, Abby, Rachel, Brent, and Matt, are at the top of their game and ensure that the store is always in pristine condition with new stock.

As a lover of timepieces and jewelry, I can truly appreciate the attention to detail that goes into everything. The sales staff, the managers, greeting team are all lovely, even the security staff is always friendly and welcoming not making you feel uncomfortable. Visiting this store is always a pleasant experience, and the staff never makes me feel like a burden, NO MATTER HOW MANY TIMES I GO BY..LOL

Special thanks to Mr. Rogers, an amazing salesperson who sold me many of my favorite pieces. I’m very grateful for all the assistance and patience the entire team has had with me and my family. I will definitely continue to refer this store to all my contacts.

Thank you from the bottom of my heart. God bless your entire team.

January 4, 2026
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Reply from mayors.com

Dear Chris,

Thank you so much for your incredible review. It means the world to our entire team! We’re thrilled to know you always feel welcomed and cared for, and we’ll be sure to share your kind words with Abby, Rachael, Brent, Matt, and the rest of the team.

We’re especially glad Mr. Rogers has helped you find pieces you love. Your continued support, trust, and referrals truly inspire us. It’s always a joy to have you visit, and we look forward to welcoming you back again soon!

Thank you from the bottom of our hearts.

Kindly,
Mayors

Rated 5 out of 5 stars

Fast and quick delivery

Fast and quick delivery. Very professional boxing and great Tag watch. Thank you!

December 26, 2025
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Reply from mayors.com

Dear Albert Maseda,

Thank you for your wonderful feedback! We’re delighted to hear that your timepiece arrived quickly and that you were impressed with the professional packaging. Providing fast delivery and ensuring every detail reflects the quality of our products is very important to us, and we’re thrilled that your experience met those expectations.

We truly appreciate your support and look forward to serving you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Excellent experience.

Excellent experience.. easy to find the information and navégate in their website.

January 2, 2026
mayors.com logo

Reply from mayors.com

Dear Pedro Alvarez,

Thank you for sharing your feedback with us! Creating a seamless and enjoyable online experience is one of our top priorities, and we are glad to hear you found it easy.

We look forward to continuing to provide you with exceptional service and an effortless shopping experience!

Kind regards,
Mayors

Rated 5 out of 5 stars

Received my order promptly

Received my order promptly. Superior quality product. Professionally packaged.

December 29, 2025
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Reply from mayors.com

Dear Maurice T Ackermann,

Thank you for your wonderful feedback! We’re delighted to hear that your order arrived promptly and that you’re pleased with the superior quality and professional packaging.

Your satisfaction is our top priority, and we truly appreciate your support!

Kindly,
Mayors

Rated 3 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Alberto Pisani,

Thank you so much for sharing your experience with us. We sincerely apologize for the delay, as this is not the experience we strive to provide to our clients. Please know that we are actively looking into you order with FedEx and it has been delivered.

Your patience and understanding mean a great deal to us, and we are committed to learn from your experience.

Kindly,
Mayors

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