I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more
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Review summary
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I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more
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Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more
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Everyone made me feel welcome upon arriving. I want to point out that the security personnel are great; they welcomed me asked how I was doing verses most security this time of year. Tracie (I may b... See more
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Company details
About mayors.com
Written by the company
LUXURY JEWELRY
LUXURY WATCHES
ENGAGEMENT RINGS
WEDDING RINGS
In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces.
Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence.
Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.
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4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from mayors.com
Dear Cody,
Thank you so much for the 5‑star review! We’re thrilled to hear the buying process was easy and that your order arrived quickly.
We appreciate you choosing us and hope to serve you again soon!
Kindly,
Mayors
First class service
From purchase to delivery in less than 24 hours, the presentation of the packaged watch and elegant touches done with obvious care, I will definitely shop with Mayors again!
December 30, 2025
Reply from mayors.com
Dear Robert H,
Thank you for giving us a 5-star review!
We are delighted to hear that you were satisfied with our services, and presentation of your package. Enjoy your new watch!
We look forward to assisting you again in the future.
Kind regards,
Mayors
This is my three purchase from mayors…
This is my three purchase from mayors and as always the service was phenomenal. The watch is beautiful! It arrived within 2 days and was beautifully presented. I cannot imagine shopping for watches anywhere else.
December 26, 2025
Reply from mayors.com
Dear Rachel McCabe,
Thank you for giving us 5-star review!
We appreciate you taking the time to share your feedback, and we look forward to servicing you again in the future. Enjoy your new timepiece!
Kind regards,
Mayors
Personal attention is the best…
Personal attention is the best experience you can have in the store.
December 19, 2025
Reply from mayors.com
Dear Michelle Martinez,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you were satisfied with our services.
We look forward to servicing you again in the future.
Kind regards,
Mayors
Great experience with the purchase of…
Great experience with the purchase of my Fiancé's Birthday present. The on-line presence/correspondence with the Mayors sales representative made this transaction seamless.
December 13, 2025
Reply from mayors.com
Dear CA,
Thank you for providing us with a 5-star review!
We appreciate your kind comments regarding our seamless service. I hope you and your fiancé enjoyed his birthday festivities, and we look forward to assisting you guys in the future with any watch needs you may have.
Kind regards,
Mayors
Reply from mayors.com
Dear Joseph Nelson,
Thank you for providing us with a 5-star review!
We are proud to hear that you were satisfied with our services, staff , and quality products.
Please come back and visit us again soon.
Kind regards,
Mayors
Great first purchase experience
My first purchase from Mayors and it was a breeze. Support team is awesome to solve any order eelated issues.
December 24, 2025
Reply from mayors.com
Dear Ijaz Anwar,
Thank you for sharing your experience with us! We’re delighted to hear that your first purchase with us was smooth and that our team was able to assist you effectively.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Kind regards,
Mayors
Reply from mayors.com
Dear Bart L,
Thank you for sharing your feedback with us. Our records indicate that the order was processed and delivered within the advertised timeline. We’d love to learn more about your experience to better understand any concerns you may have had. Please email us at clientserviceteam@mayors.com if there were any issues with the delivery.
Kind regards,
Mayors
Reply from mayors.com
Dear Rodolfo Amador,
Thank you for the 5-star review!
We appreciate you taking the time to provide your feedback and we look forward to assisting you again in the future.
Kind regards,
Mayors
I placed order before the cut off time…
I placed order before the cut off time and date, received emails that my package would be delivered on or before 12/24 and on the the 24th I get an email saying package will be delivered on the 26th! I understand its the holidays but on the website it says when orders should be placed and date of expected delivery. Very disappointed
December 21, 2025
Reply from mayors.com
Dear Angie,
Thank you for providing us your feedback and bringing this matter to our attention. It saddens us to hear that you did not receive your order in a timely manner, but that is always are goal. Due to unforeseen events with Fed-Ex your package was not delivered as we predicted, and we hope to regain your trust in the future. Happy holidays!
We do apologize for any inconvenience.
Kind regards,
Mayors
Excellent service
Was greeted promptly and my purchased order was gift wrapped and promptly in my hands all went smoothly and professionally!
Manny took excellent care of my needs!
Waiting on a call back for my soon to come retirement gift !!
December 21, 2025
Reply from mayors.com
Dear Miguel,
Thank you so much for sharing your experience with us. We’re delighted to hear that your visit went smoothly and that your order was prepared and wrapped with care. It’s wonderful to know that Manny provided the attentive service you deserve!
We’re excited to assist you again soon and look forward to helping you find the perfect piece to celebrate your upcoming retirement.
Thank you for choosing us and for your kind words!
Kindly,
Mayors
Great experience with sales associate.
December 18, 2025
Reply from mayors.com
Dear William,
We’re delighted to hear that you had a great experience! Providing attentive, personalized service is always our goal, and it’s wonderful to know we delivered that during your visit. Thank you for taking the time to share your feedback!
Kind Regards,
Mayors
Mary Sansone is wonderful
Mary Sansone is wonderful. She is thoughtful, communicative, and professional.
December 20, 2025
Reply from mayors.com
Dear Kiran,
Thank you so much for sharing your kind words. We’re delighted to hear that Mary made such a positive impression. Her thoughtful, communicative, and professional approach is exactly what we strive to deliver, and it’s wonderful to know she provided that experience for you.
Kindly,
Mayors
The staff there is incredible and they…
The staff there is incredible and they genuinely understand the products and care about your satisfaction. Love this place.
December 18, 2025
Reply from mayors.com
Dear Clinton,
Thank you so much for your wonderful feedback. We’re thrilled to hear that our team made such a positive impression and that their product knowledge and genuine care contributed to a great experience.
We truly appreciate your support and are grateful you love visiting us. We look forward to welcoming you back again soon!
Kind Regards,
Mayors
I chatted with customer service two…
I chatted with customer service two different times they said the watch would arrive at 3pm on Saturday bc they would express mail it 100% then I get a notification from Fedx saying it would not arrive till Monday after 8pm I bought the watch for a friends birthday had to then rebook my flight pay another $156 to do that so annoying and then reached outvagai with your company and customer service did nothing
December 19, 2025
Reply from mayors.com
Dear Omid,
Thank you for taking the time to share your feedback. Please know that we never intend to mislead our clients. It appears there was an oversight with your tracking information, as your order should have been scheduled for Saturday delivery. We recognize that we fell short and sincerely apologize. We appreciate the opportunity to regain your trust.
Kindly,
Mayors
Great website
Great website. Ability to virtually try on watches.
Watch was delivered STUNNINGLY fast!!! Very pleased.
December 19, 2025
Reply from mayors.com
Dear Carolyn,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed using our virtual try‑on feature and that your watch arrived so quickly.
We truly appreciate your support and are delighted to know you’re very pleased with your purchase. We look forward to assisting you again in the future.
Kindly,
Mayors
Delayed but arrived safely and surely
The item took a while because it was a special order from IwC, but it eventually and assuredly arrived before Christmas. It was safe and secure in the package; I thoroughly enjoyed enjoyed the experience
December 15, 2025
Reply from mayors.com
Dear Moses,
We’re glad to hear that your special‑order IWC piece arrived safely and in time for the holidays. We know that special orders can take a bit longer, and we truly appreciate your patience throughout the process.
It’s wonderful to know that the packaging, delivery, and overall experience met your expectations. We’re grateful for your trust and delighted that you thoroughly enjoyed your experience!
Kind Regards,
Mayors
Reply from mayors.com
Dear Loretta,
Thanks for your kind words! We’re delighted to see you are happy with your experience. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Mayors
Terrible experience returning a product
The return service is terrible bad, the online customer service representatives Joanna and Shilo are very disrespectful, they try to fool you, and do not read or honor the agreement made, I feel like I was making a purchase in a kiosk in an outlet mall. Last time that I purchase from Mayors, I do not recommend the store at, very unpleasant experience.
December 10, 2025
Reply from mayors.com
Dear Andres Miguel,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered during your return process.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered during your return process.
We’re disappointed to learn that your interaction with our team left a negative impression. Please know that our intention is, and always will be, to assist our clients in a respectful and supportive manner.
We appreciate you bringing this to our attention. Feedback like yours is invaluable in helping us strengthen our communication and improve the overall service we provide.
Thank you again for your honest feedback.
Kind Regards,
Mayors
Disappointed — In-Store Pickup Lacked the VIP Service I Previously Received
Beautiful timepiece. However, I didn’t enjoy my experience this time. I ordered a Tissot for in-store pickup and was ignored when I walked in, then handed the watch with none of the attentive service I received previously. My first purchase included champagne, a small gift, and friendly conversation — this time it felt like picking up an item from any other store. Next time I’ll ask for direct delivery (if I order at all) to avoid the traffic and unnecessary wait.
December 10, 2025
Reply from mayors.com
Dear Miguel,
Thank you for sharing your feedback with us. While we’re glad to hear you’re enjoying your new timepiece, we’re truly sorry that your recent in‑store pickup experience fell short of the warm, attentive service you previously received.
Your earlier visit set a standard we aim to uphold every time, and it’s clear we missed that mark. You should always feel welcomed and valued when you walk through our doors, whether you’re picking up an order or making a new purchase. We understand how disappointing it must have been to expect the same level of care and receive something far less personal.
Your feedback helps us identify where we need to improve to ensure everyone receives the elevated experience they deserve.
Thank you again for taking the time to share your experience. We hope we’ll have the opportunity to provide you with the level of service you expect and deserve in the future.
Kindly,
Mayors
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