Maytronics France Reviews 

UPDATE: Finally did hear back from someone and they were very nice and apologetic. Asked if I would send the old one back to them and they would send a loaner while they looked at it. They overnighted me another one...thank you!!!! Said they woudl send a return label but never got one or heard back and I don' know who contacted me.....so planning to hold onto the old one for another week and then I am just going to throw it out. Appreciate them reaching back out and sending me one....just would like to get rid of the old one and would have liked some follow up.
ORIGINAL REVIEW
We bought this cleaner for our pool and at first we really liked it and it was doing a great job. Then one day we go to pull out of the water and got shocked as it was electrifying the water with no protection in the device or anything. I understand that things happen and just wanted to get it repaired. I reached out to customer service and have reached out multiple times now....with ZERO response from them. For what you pay for the product, I would think they would care enough to respond....especially if people are getting shocked by their product. I have been waiting to hear back from them about replacing it or fixing it....but now I guess I will just have to buy another brand.....money wasted. I would recommend getting another brand because obviously you don't want to be shocked by the water or the poor customer service.

Since 2020 and after 2 new Dolphins, a BIO M5 and a S300i BIO I can truly say, they suck. The BIO M5 did not climb the walls in our BIO Pool. Maytronics blamed it on the pool.. Eventually swapped it for a S300i BIO. This one climbs the walls perfectly but has really poor performance on the floor. It just can't clean as it should. Small particles get swirled around in stead of being removed. A manual sweep with a brush over the pool floor marks a clean trail after the robot was in there for 6hours in a 10x4m pool. Maytronics customer service is worth close to nothing. Friendly yes, results NO.

Avoid this company like the plague. They once upon a time made good products but my god the entire company is a mess. My $1300 robot died in under a year! Mind you my pool season is only 3-4 months and that's all it took to kick the bucket. Very poor quality product. I've been bamboozled and this is easily the worst purchase I've ever made.

Customer service sucks. My online account just disappeared randomly leading to another headache when checking up on RMA status. BEWARE of their rebates. They don't inform you in needs to be submitted within 30 days. They sneakily denied my rebate because it was submitted a few days after a month of purchase. They refused to honor it. I was never informed of the denial either, they just bank on you forgetting about.

Overall this company is a headache to deal with. The product sucks, the app sucks, the website is broken and deleted my account, their rebate system is sneaky and get ready to pay your own shipping for your RMA.

I Paid a premium price and received crappy product and crappy service.

DO NOT BUY FROM THIS COMPANY.

Dolphin pool cleaner is very poor. Apart from its fine particle filter which does work well. It fails to pick up most of the stuff on the pool floor. It doesn’t climb the walls. Fails to do any steps. Misses the corners. Is very heavy to lift out. App settings don’t make it do anything different except extend the cycle time. Waste of money. I’m going back to the much simpler and cheaper Polaris option which doesn’t need electricity supplies, is much lighter and actually sucks up everything.

I would not recommend this company or any of their products. Even with a warranty, zero customer support for a bad motor on our Dolphin Proteus DX3 Robotic Pool Vacuum. I urge you not to buy their products; you will have no support from the company if it stops working.

I bought the Dolphin pool sweeper and it is still under warranty. When I tried to use it in March 2023 it would not run. I had to take it to an authorized repair place. It needs a new motor. It has been two months and still not fixed. Company has done nothing but give me the run around and they treat the repair place just as bad. They care nothing about their customers at all. In the mean time I have a dirty pool, guess I should have stuck with my cheap cleaner instead of this high priced one.

Maytronics packages incorrect/vague literature with their products. This leads to much confusion and wasted time. I hope the very expensive pool cleaner I purchased suits our needs, but I have very little faith in a nonresponsive organization.

Back in the summer of 2018, my wife and I had an in-ground pool built in our backyard. When the pool was complete, our pool builder recommended purchasing a Dolphin S200 robot for cleaning the pool. What a great product! Recently, March of 2023, the unit was not operating properly. When I called the Maytronics Customer Care Center, they were very kind to help me conduct some real-time, no charge trouble-shooting. Based on their initial assessment, they recommended sending the unit in for repair. Several days after I shipped the unit back, they informed me that they received it and that they would evaluate. After conducting their evaluation, they provided me with another status and then fixed the unit. I received the unit back several days later... put it in the pool... and it is, again, running like a champ! High quality process from start to finish. Very impressive!

I highly recommend Maytronics products to anyone. They stand behind their quality products with high caliber people and great service.

I bought a low cost pool robot for my 30 foot in ground two years ago. It did an OK job, but failed after two seasons. No big deal. I decided to step up to a higher quality unit and chose the Dolphin Cayman. It cost just shy of $800. I wish I had read more reviews before buying. It didn't fail or stop working. It simply can't clean the pool. It runs like an injured turtle. it missed the corners/edges and can't negotiate or clean the steps. It gets stuck on the pool drain. Bad design.

I contacted Maytonics support and got no response.

I gave it two days of home trial, then returned it while I still could. My expectation for a higher end pool robot was that it works as well as the smart home vacuum cleaner robots. Not so. I'm going back to cleaning the pool manually.

After only 2 years and very little use the control unit would not turn on by now we live in portugal. maytronics answer for help was go back to the store DO NOT BUY DOLPHIN

Bad company

I was having dolphin Maytronics pool cleaner issues so I troubleshot by putting in a new hermetically sealed motor
Work involved 4 screws to remove and replace. This they said this voids the warranty
There are more issues and damage that can arise with just maintenance than what I did.

This company has a policy to deny all repairs or warranty items if they can. I was emailing and calling to go over the phone trouble shooting but they jumped straight into go somewhere else mode. They will not even try and help over the phone and instead advised me to go to a repair facility

Horrible company
Also to let you know if the wheel falls off track and you put it back on, this is considered a repair and your warranty is not valid anymore.
Buyer beware

At just shy of two years I noticed my Dolphin was not completing a cycle. I reached out to Maytronics and tried some recommended trouble shooting with no success. After explaining the ongoing concern, the companies representative asked for the receipt of purchase and the product number. I was unable to find a receipt. I explained to the representative that I found in my banking statement when the item was purchased which was just short of two years. Based on my information the representative ask me to go ahead and send the unit to Maytronics which I did. They fixed my unit and replaced the cable, the motor, the filter basket, and the power supply. OUTSTANDING customer service!

I bought a Dolphin X20 a few weeks ago after learning about its features. I am very disappointed with its performance: it cleans poorly, its behavior is erratic, the cable gets tangled every time. At customer support they have limited themselves to tell me that they have other filters and other rollers that would improve the performance. None of that was in the information that led me to buy the product. Worst robot I have ever owned after 15 years of using them. I would never recommend it to anyone. Very dissatisfied with the customer service as well.

We purchased the Maytronics Dolphin Nautilus CC Plus w/wi-fi. We love this machine. It is worth its weight in gold!!

Gail Muhlfelder
Punta Gorda, Florida

I bought a dolphin premier because I heard so much about how it cleaned your pool I was really not satisfied after using the dolphin premiere for one year the first thing that was the problem was I got the dolphin and it doesn’t really give you specific directions on how to use it, I struggled through that and figured it out myself the main problems that I had with the dolphins premier did I have a pool liner in an 18 x 32 pour the Premier scratch all the coloring off of the liner I’m having to replace the liner this year I only use the dolphin for one summer and I went to put it in my pool to get it ready for the 2022 season and now it doesn’t work I paid $1200 for this pool cleaner and only got to use it one year you would think you paid that kind of money for something it would last you more than one year after using a dolphin for a year everything pretty much on it has to be replaced because it’s wore out the outside plastic molding of the Premier has faded out so much that it’s discolored and I understand I have a saltwater pool and some of that has to do with the salt water but the reviews are red and the problems that I had with the dolphin premier I would’ve been better off just to pay $200 for a Polaris that ran off of the current of the pool I know the last one I had lasted me for 2 1/2 years and it would be $249 and it kept my pool cleaner then desert premiere I just wanted to let you know before you made the same mistake I did and wait for $1200 for something that you can only use for around five months of the year now I’m gonna have to go find me something else to clean my pool with or spend four or $500 to fix this pool cleaner the reviews I read in the advertisement did you see for the dolphin premiere is not worth the trouble or your money and I recommend myself that you find a different pool cleaner because this one is not what it’s made out to be

I bought the Maytronics E10 Robot for my swimming pool and I am very frustrated on everything that Maytronics informs on this robot. The robot is retaining the fine dirt from the pool. I bought the ULTRA Fine filter that is sold separately hoping that this filter will do the job, but when I installed the same, I got even more frustrated. Then, totally sad and frustrated I contacted Customer Support to get help. The reply I got after sending many detailed videos is that either I have to clean the impeller or that is "normal" that fine dirt cannot be collected! I cannot belive this! In other words, The impeller is not the problem and it was clean. I am buying a Robot and ULTRA fine filter that says will do the job and in practice is giving me more work! The robot is taking the fine dirt and not retaining the same inside. With this situation, I have to clean the pool again manually. This is so frustrating.

I have a Triton Plus robot. I have cared for this large pool for 15 years. Large bather loads. The filtering quality of the robot Is amazing. My water has never been so crystal clear. Lots of compliments.

The Presicio Alarm is useless as there is no way to turn it off for long periods without taking out the batteries.
It Reactivates itself after a while waking up your neighbourhood .
The customer service of this company is also very unhelpful indeed and offers no answer to this .
Do NOT buy this product

Very disappointed with the robot Dolphin M200 !
The filter door allows a large part of the waste to escape when the robot is taken out of the pool.
Very dissatisfied with the reaction of the manufacturer who refuses to recognize the malfunction of his product.
Run away from this product and do not wait for any help from the manufacturer in case of problems.