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Mazuma Mobile Reviews 

165,828
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,238 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love how straightforward the online process is, frequently receiving their money in their bank accounts on the very same day their device is checked. People frequently mention that the cash offers provided are much better than competing services, making recycling old technology completely hassle-free. Some reviewers were not happy with sudden price reductions, noting that attractive initial quotes were significantly lowered after the company claimed the devices had scratches or damage. A few consumers also felt frustrated when returning their items, experiencing unexpected return charges or service delays after declining these revised offers.

What people talk about most

Payment

Customers consistently note positive experiences with payment, highlighting swift transactions and payouts... See more

Service

Reviewers mention positive feedback about service, highlighting a quick, straightforward process from initial... See more

Price

Consumers find price to be positive, highlighting that they received the exact amount they were quoted online... See more

Product

People report ambiguous experiences with product, reflecting a high level of disagreement among reviewers.... See more

User experience

Reviewers highlight positive aspects of user experience, describing the entire process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use website and quick sending of bag and postage. Constant contact via email at every step and got the original offered price, which am sure that many do not with other companies. Again gr... See more

Company replied

Rated 5 out of 5 stars

easy to use, clear comms and money in same day as mobile arrived (sooner than expected, isnt that a change). defo use again. 10 out of 10. Spoked to Mazumo support (yes you can fet throug... See more

Company replied

Rated 5 out of 5 stars

This was an extremely quick process from getting the QR code for the post office to receiving the quote. I really like that Mazuma guarantee the value you will receive depending on the quality of th... See more

Company replied

Rated 5 out of 5 stars

I posted my mobile Monday afternoon, they received it Tuesday morning. By lunchtime it was confirmed and I had the money by teatime. I did take a load of photos just in case of the condition, and I... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(165,828)

6,151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the offer

Very happy with the offer, professionally handled, would recommend to other people.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Elisabeth,
Thanks for your great feedback! We are glad you found the website easy to use and the whole process so quick. We appreciate your support!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Always quick and easy to use

Always quick and easy to use, do not rip you off

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Amanda,
Thanks for the fantastic feedback! We're glad you found the process simple and straightforward, we really appreciate you trusting us with your device recycling. We look forward to helping you again in the future.
Best regards,
Mazuma

Rated 5 out of 5 stars

The whole process was quick and made…

The whole process was quick and made easy.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi David,
Thanks so much for the great review! We are glad the process was smooth and that you felt well-informed throughout. We appreciate your recommendation and look forward to recycling with you again.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very quick response posted my product…

Very quick response posted my product and had email saying it was received and had payment into my bank same day
Very happy

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Sandra,
Thanks so much for the kind words. We are really happy to hear you are pleased with the fast service. Glad we can make it easy for you.
Thanks again!
The Mazuma Team

Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was fantastic, I sent the parcel on Monday with the free shipping and received the money on Thursday into my bank account.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jon,
Thanks so much for the great feedback! We're really glad the process was quick and easy for you, and that you felt the offer was fair.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Absolutely delighted with my quote

Absolutely delighted with my quote, great communication and payment was recd fast
Thabkyou

August 18, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Kerry,
Thanks for the great feedback! We're happy to hear everything went smoothly and that you've had a consistently positive experience. We appreciate you choosing us to recycle.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

This was so easy

This was so easy. Went online and found the item I was looking at selling typed in the serial number and it gave me a price I was more than happy with. Within minutes I had a QR code took my parcel to the post office sent it and I received my money (bank transfer) in 3 days. That’s how business is done. Thank you

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Steven,
We are happy to hear that selling your device was straightforward. Our team appreciates your kind words regarding our clear website and communications.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fantastic experience selling iPhone 15.

Fantastic experience selling iPhone 15.
I'd had a higher quote to sell an iPhone 15 and went with that seller. More fool me, as they chipped the price down to a quarter of what they were offering. I had the device returned and went with Mazuma (which wasn't miles away from their higher quote) and I was paid the same day, with absolutely no issues or attempt to chip away at the price quoted.
Would definitely use again and avoid the other company!

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Sarah,
Thank you so much! We are happy to hear everything went smoothly and you received the full quoted price so quickly. We are looking forward to helping you recycle again next time.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great experience

Great experience. Received the amount quoted and a few hours after the email to say the product had been received.
Would definitely use Mazuma again.

August 18, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Abbi,
Thank you so much for the kind words. We are happy to hear you were pleased with the fast service. Glad to hear we made it so quick and easy for you. We really appreciate you recycling with us & hope to help you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Used Mazuma after asking for my phone…

Used Mazuma after asking for my phone back from ‘we buy any phone’ they lure you in with exaggerated values then slash it. I was advised my phone was heavily damaged. They knocked the price from £330 to £185. Mazuma give you realistic offer and pay what they say (assuming phone not battered!) thank you for the honest service and fast payment.

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Chloe,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fast payment

Fast payment, brilliant service. Got paid exactly what they quoted me after sending it another company who halved the price! Would not use anyone else in the future!!

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jay,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Easy money

Went online Sunday for a offer price. Posted on Monday. Received at Mazuma on Wednesday morning and money transferred by teatime.
Well worth the effort for a great payment within a few days
Will use again

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi David,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Payment received quickly, abd because my item was as described i received the amount quoted.

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Deborah,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Extremely good

Extremely fast, no issues. Funds received the same day. Great service!

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Joanne,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

So easy great

So easy great

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Nuria,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very pleased I used this service

Very pleased I used this service, posted and delivered within days and received payment on the same day as phone was delivered. Perfect

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Cheryl,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 4 out of 5 stars

Very happy fast & efficient

Very happy fast & efficient, only small thing is free postage doesn’t cover the items worth if lost

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Vincent,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service. Quoted price for phone paid within hours of receipt.

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Hugh,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Service is brilliant

Service is brilliant. Phone posted and received the next day. Paid for my phone by the end of the day. Couldn’t be any better.

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Gareth,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent service.

The whole experience from start to finish was seamless. I got a valuation, accepted it. Then my postage was already paid for by Mazuma. All had to do was take it to my local Post Office and send it. Within 36 hours of sending my old phone the money was in my bank.

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Leanne,
Thanks for the great review! We are glad you were happy with the price and that payment was sent promptly. We hope to recycle with you again in the future!
Best regards,
Mazuma

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