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Mazuma Mobile Reviews 

165,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payment and seamless online process, noting that money often arrives safely in their bank accounts within just a few days of sending their old devices. Many individuals also genuinely appreciate the fair pricing, clear step-by-step instructions, and constant communication maintained by the team throughout the entire transaction. Though some customers experienced recurring issues with unexpected price reductions after their items underwent the final inspection process. These consumers felt quite disappointed when final payouts turned out significantly lower than initially quoted due to alleged cosmetic damage.

What people talk about most

Payment

Clients share positive opinions on payment, highlighting the remarkable speed and reliability of the process.... See more

Service

Customers consistently note positive experiences with service, highlighting prompt payouts and... See more

Price

Users describe positive interactions with price, highlighting fair quotes and prompt payments sent directly... See more

Product

People report ambiguous experiences with product, reflecting a distinct split in customer satisfaction... See more

User experience

Customers had positive experiences with user experience, reporting a seamless, fast, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being recommended, i contacted mazuma and put in my details. Happy with price quoted so requested bag and postage labels. Posted thursday confirmrd receipt monday and passed inspection monday.... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience selling iPhone 15. I'd had a higher quote to sell an iPhone 15 and went with that seller. More fool me, as they chipped the price down to a quarter of what they were offering. I... See more

Company replied

Rated 5 out of 5 stars

Easy to use website and quick sending of bag and postage. Constant contact via email at every step and got the original offered price, which am sure that many do not with other companies. Again gr... See more

Company replied

Rated 5 out of 5 stars

Seamless transaction, very easy to go through the process. Lots of good advice given for posting the item which helped as I don't sell phones very often. Once they received the phone I was kept up to... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(165,833)

6,164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very quick and prompt service would…

very quick and prompt service would recommend 💯 thank you.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Trudy,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Really easy process

Really easy process, price paid was the price agreed at the start….no haggling to reduce the offer price. Really happy and would recommend using this service,

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Denise,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Totally efficient

Very easy, phone picked up and by the next day had been processed and full payment made. No messing about. Highly recommended!

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Carl,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Efficient service and collection of…

Efficient service and collection of phone at my door. Great price received and payment received within days.
Highly recommended

August 18, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Julianne,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very happy will always use Mazuma

Very happy will always use Mazuma

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Natalie,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very good service,everything was so…

Very good service,everything was so easy to do. The packing for my phone arrived within 2 days. Ihad a problem with my data deletion ,which they advised me on. The postage was pre-paid with a label enclosed in pack.The money was released 2 days later.many thanks. 5 star service.

August 18, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Roy,
Thanks for the great review! We are glad you were happy with the price and that payment was sent promptly. We hope to recycle with you again in the future!
Best regards,
Mazuma

Rated 5 out of 5 stars

As always a good experience

As always a good experience. Why would I go anywhere else?

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Bob,
Thanks for your great feedback! We are glad you found the website easy to use and the whole process so quick. We appreciate your support!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommended. Very easy to use, with clear instructions and a guaranteed offer. Payment was made the same day my phone arrived with them. I will definitely use them again.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Simon,
Thanks for the fantastic feedback! We're glad you found the process simple and straightforward, we really appreciate you trusting us with your device recycling. We look forward to helping you again in the future.
Best regards,
Mazuma

Rated 3 out of 5 stars

They will knock the price down, but fast service

I sent an unblemished phone and they knocked the price offered down. I chose them because of 4.5 stars, but just like the rest. Offer a price and then offer less. Would cost me for it to be returned Was fast in processing and payment, that is why I gave 3 stars instead of lower. Quick service, but will scam you.

August 17, 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hello James,
Thank you for your review.
We are glad you are pleased with the quick processing and payment.
Please could you provide me with your order number, and I can have a look further into the issues you've mentioned.
Warm regards,
Mazuma

Rated 5 out of 5 stars

An easy company to deal with offered me…

An easy company to deal with offered me £600. Phone unseen and once therr techie guys looked at it paid out £600 and 20 minutes later the money was in my account great service.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Ewan,
Thanks so much for the great review! We are glad the process was smooth and that you felt well-informed throughout. We appreciate your recommendation and look forward to recycling with you again.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

So good I used them twice

So good I used them twice. Very easy transactions. I would recommend

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Don,
Thanks so much for the kind words. We are really happy to hear you are pleased with the fast service. Glad we can make it easy for you.
Thanks again!
The Mazuma Team

Rated 5 out of 5 stars

I really appreciate that you have…

I really appreciate that you have honoured what you proposed to pay! On the other hand, I made sure that I was providing a great working mobile phone as well, which I believe worth more than what we have agreed! Thanks so much!

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Hugo,
Thanks so much for the great feedback! We're really glad the process was quick and easy for you.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

They do as they promise.

Again, faultless. I’ve used Mazuma many times to sell items and there is never any trouble or delay. This morning I received an email saying they had the item and five hours later the money was in my account. I have recently used a high street equivalent (three letters beginning with a C and ending with an X) and the first sale took five days and the second four days. Highly recommend Mazuma.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Ashley,
Thanks for the great feedback! We're happy to hear everything went smoothly and that you've had a consistently positive experience. We appreciate you choosing us to recycle.
Kind Regards,
Mazuma

Rated 4 out of 5 stars

Once item arrived processed within the…

Once item arrived processed within the day *****

I requested a pack to send the item, that still hasn't arrived. The QR code in the email was invalid, post office said, felt mislead - rang for clarification as packing hadn't arrived after 3 working days, checked the process with the person on the phone, not told the QR code would be invalid. The pack still hasn't arrived, been receiving messages urging me to send item, no checking whether pack arrived first. **

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hello DJ,
Thank you for your review.
I do apologise for the issues mentioned at the start of the order process.
I'm glad we were able to get this processed at the full quoted price for you when we did receive this.
Warmest regards,
Mazuma

Rated 5 out of 5 stars

Very quick process and money recieved…

Very quick process and money recieved within a couple of days if sending the console

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Natasha,
We are happy to hear that selling your device was straightforward. Our team appreciates your kind words regarding our clear website and communications.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fast,reliable and overall amazing…

Fast,reliable and overall amazing service. Highly recommend.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Meridith,
Thank you so much! We are happy to hear everything went smoothly and you received the full quoted price so quickly. We are looking forward to helping you recycle again next time.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Good service

Good service

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Marlene,
Thank you so much for the kind words. We are happy to hear you were pleased with the fast service. Glad to hear we made it so quick and easy for you. We really appreciate you recycling with us & hope to help you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service

Great service! Good price received! Fast process

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Lindsay,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Quick service and kept informed at each…

Quick service and kept informed at each step of the process. We posted our phones on Monday and the money was in the bank on Thursday afternoon excellent service

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Sallie,
Thanks for the Excellent review! We're glad everything went smoothly and quickly for you.
Best regards,
Mazuma

Rated 5 out of 5 stars

Great service

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Matt,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

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