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Mazuma Mobile Reviews 

165,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 6,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payment and seamless online process, noting that money often arrives safely in their bank accounts within just a few days of sending their old devices. Many individuals also genuinely appreciate the fair pricing, clear step-by-step instructions, and constant communication maintained by the team throughout the entire transaction. Though some customers experienced recurring issues with unexpected price reductions after their items underwent the final inspection process. These consumers felt quite disappointed when final payouts turned out significantly lower than initially quoted due to alleged cosmetic damage.

What people talk about most

Payment

Clients share positive opinions on payment, highlighting the remarkable speed and reliability of the process.... See more

Service

Customers consistently note positive experiences with service, highlighting prompt payouts and... See more

Price

Users describe positive interactions with price, highlighting fair quotes and prompt payments sent directly... See more

Product

People report ambiguous experiences with product, reflecting a distinct split in customer satisfaction... See more

User experience

Customers had positive experiences with user experience, reporting a seamless, fast, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being recommended, i contacted mazuma and put in my details. Happy with price quoted so requested bag and postage labels. Posted thursday confirmrd receipt monday and passed inspection monday.... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience selling iPhone 15. I'd had a higher quote to sell an iPhone 15 and went with that seller. More fool me, as they chipped the price down to a quarter of what they were offering. I... See more

Company replied

Rated 5 out of 5 stars

Easy to use website and quick sending of bag and postage. Constant contact via email at every step and got the original offered price, which am sure that many do not with other companies. Again gr... See more

Company replied

Rated 5 out of 5 stars

Seamless transaction, very easy to go through the process. Lots of good advice given for posting the item which helped as I don't sell phones very often. Once they received the phone I was kept up to... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(165,833)

6,164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Phone.

Very easy to send items and very quick.

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi,
Thank you for a 4-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Super fast service from start to…

Super fast service from start to finish. Paid me the price they said they would and I got it the same day. Would highly recommend!!

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Cat,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service , double money my own provider offered, dropped off Tuesday afternoon and 48 hours later money in bank , can’t ask more than yhat

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jamie,
Thanks for the great review! We are glad you were happy with the price and that payment was sent promptly. We hope to recycle with you again in the future!
Best regards,
Mazuma

Rated 4 out of 5 stars

Straight forward to sell and payment…

Straight forward to sell and payment next day. Only frustration was the postage supplied only covers upto £150, so had to purchase special delivery at over £10 for insurance cover.

August 18, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Christine,
Thank you for a 4-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service and fast payment

Easy to get a price - and the price was fair. Not the highest, but I decided £10 under the top offer was worth it for trading with a brand I know rather than one I’d never heard of. Easy to send the phone, and payment was received the same day as the phone arrived with Mazuma.

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Julian,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

All sorted within 3 days and money in…

All sorted within 3 days and money in my bank received. Great service.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Deborah,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Mazuma tried and trusted site

Easy to use site. Very efficient instructions and fast service. Price suggested was the price we recieved. All done and dusted within 3 working days.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Frances,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Paid the same day phone got delivered.

Paid the same day phone got delivered.
No problems at all and paid the quoted price.
Would use again no problem

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Brandon,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Price offered and honoured. Bank transfer was quick and easy.

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Carole,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Rob,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Amazing service

Amazing service, efficient and great communication.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fast and Easy Process

Fast, easy to sell my phone and got a reasonable deal. Payment was quick as well, got it with in a day of my phone being picked up. Would definitely use again and recommend to anyone wanting to get rid of extra phones.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Gail,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service

Great service, prompt and paid as quoted. I always use Mazuma as they are trustworthy.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jim,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service

Great service. Fast payment.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Peter,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 1 out of 5 stars

Havent receid any mony

August 20, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jonathan,
Thank you for your review.
I can see your order completed at the excellent price and was paid out the same day as we received your order.
If you have any other questions please contact our customer service team.
Kind Regards- Mazuma

Rated 5 out of 5 stars

Great experience

Very straightforward. Never sold a phone online before. Handed phone into post office on the Tuesday using QR code and received an email 3 days later on the Friday morning to say my phone had been received and a few hours later on the same day received a bank transfer for the agreed amount.

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Gemma,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Sent my phone off on a Thursday morning…

Sent my phone off on a Thursday morning received my payment at 5pm on the Friday absolutely excellent service will be doing this from now on thanks

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Karen,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Easy service to register the order

Easy service to register the order
Super fast payment
⭐️⭐️⭐️⭐️⭐️

August 21, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Joao,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 1 out of 5 stars

Me and partner have both try to sell…

Me and partner have both try to sell phones with Mazuma, we have both filled out the valuation correctly In line with the instructions on website admitting they are not excellent, both times they have tried offer 40% Lees of the original offer, we both rejected then we received an email offer us an improved offer of £40 or more, this proves they are trying to get the phone cheap and taking advantage of customers. If this has happened to us within a month, its likely to be a theme and happened to more customers. Tired of once great companys taking advantage. M9445428

August 21, 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi James,
Thank you for your review!
Please can you provide me with your order number, so that we can look into this for you?
I can see you have provided order number (625563) which is not ours, Our order numbers starts with M9.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Process was extremely quick and easy

Process was extremely quick and easy. I had the pack sent to me in 2 days and all I had to do was pack the phone and apply the label. They received the phone within 2 days and I had the money sent to my bank on the same day. I was paid the price quoted and was very happy with the price offered

August 19, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Hannah,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

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