mbank.ae Reviews 41

1- The charge of 25 AED for issuing a bank card was not transparently disclosed during the account registration process, leading to unexpected costs for customers.

2- The initial three transactions took nearly a week to reflect in the account, which significantly impacts customer convenience and efficiency.

3- The absence of a SWIFT code restricts international transactions entirely, limiting the bank's services strictly to local transfers.

International purchases are unsupported, as evidenced by failed attempts to buy clothing from established international brands. Customer support has confirmed these limitations, indicating minimal integration with global payment systems.

This raises a critical question: How can the bank promote itself as a leading digital and online banking institution while lacking fundamental support for international and digital transactions? Addressing these limitations would be essential for the bank to genuinely achieve the digital innovation it advertises.

OMG I wish I first checked these reviews before opening this account I regret so much😭😭worst bank every,they have few options but still make sure to get money from you,they don’t pick up calls I have so much to say but I’m so angry that’s words are few now,anyone reading this review don’t open up their account it’s fraud

My monthly salary have been transferred from my account. still no one is helping me.
( 1,775.00 AED has been transferred from your account
AE830975646506480000001 to Muhammad said via npss, ref# 4647d2d4-c8c0-455b-b54a-ffb75f61d18f.) This guy have taken all my monthly salary.

Poor online bank

Transfer money to maryah bank from my dib but not credited

Two other bank accounts has sent me money three days ago but i didn't receive them yet although the two bank accounts are already added as a beneficiary to me and to them and usually when they send money i receive it immediately, and it's been two days since they sent the transfers!!
And i sent the transfers and everything through email too, no one contacted me and i still didn't receive anything.
One of the "agents" told me the transfers will be sent back to the accounts but today i received one of them but i didn't receive the first one!
This is very unprofessional and unacceptable!!! How could a bank do that!
And i keep calling but no one is answering and the live agent keeps telling me an agent will contact me but no one does!!!

And i already stated it's an urgent situation!

Extremely bad i made a refund processing time ages unbelievable bad.

Again a refund has been proccessing for over 22 days and not even sure it will reflect or no definitely I will file a complaint for the central bank I dont even know how they got there liscence with this quality of
service

They started charging extra 3%+ VAT on all non-UAE payments starting Nov24. Nonsense!!

This is fraud bank.. never open open account with this bank. They say zero balance account and then suddenly charges 25 dhs. Telling non transaction changes which were never mentioned before. And even after requesting to close the account no body responds even after 10 days. Uae central bank should take action against these fraud bank

Very very very bad service not suggesting anyone please dont use them

Nagitive customer service and Nagitive bank 😭😭Now it is 2nd week was sent money and but the person whom sent amount he did not received keep calling them and not responding proper and they dont know where is the amount it is 1400 really disappointed services.
Im not sure that if they return the amount they will take it.

Why is my account verification still pending since 3weeks and you’re sending me statement of account for last month??? What type of bank is this?
If you don’t want me to have access to my account then CLOSE MY ACCOUNT.
I have called customer service COUNTLESS TIMES still no result. I won’t advise anyone to bank with Al Maryah Bank seriously.

Such a. Stupid bank in UAE markets
Don't do anyone banking with al maryah community bank
Since I open a bank account more then 3 month ago
But last week I received some money that account
But suddenly i can't transfer money
When I ask the customer care then tell they need documents

Emirates id and salary certificate

I submitted immediately

Then they tell me 24 hours will active

Drama Start that time
Next Day again please wait 24 hours

Third day

Sir within 24 hours please wait

4 th day
Sir be patient

5th day
Under review active as soon as possible

I seen never that situation other bank

Every UAE bank is super fast account activation everything

I hope central bank will see the reviews

Please take the action for customers harassment for banking

Please when will your network issue be resolved

I am writing to express my sincere appreciation for the exceptional service I have received from Mbank , in particular, i would like to commend Ms. Sama Afash for their outstanding assistance in resolving issues promptly and their friendly approach have made my banking experience both pleasant and seamless.

I have the most satisfactory customer service experience today 12th May 2024. I was attended by Mr Mohammed Al Atowi from the Mall of Emirates branch. This guy is a professional. He is the best of it's kind. I will recommend MBank to my friends as the best bank with the best customer care. They will assist you and make sure your problem is resolved ASAP. I wish they will maintain this type of service in all their branches worldwide. Thank you MBank for your service. Am happy banking with you.

Very happy so far with the on-boarding and local wire experience. I wasn't able to login with UAE Pass, but apart from that no, other issues. This is a community bank and does not support SWIFT wires to banks outside UAE.

worst bank ever. worst in customer services and related services as well. I closed my account with them

as a UAE bank I set my standards incredibly low, however they have an Ok support with real agents that help to solve your issues, they are not particularly fast but they do the job just fine.
Not having international transfers is a deal breaker as someone who does remitances regularly, so I have to use the provided mastercard debit card to do remitances, having an option to just wire internationally or receive internationally would be great, however the BIC/SWIFT is missing from all overseas banks databases.
Another thing that keeps bugging me is that the app keeps saying you have VPN/Rooted device, which is quite annoying as I do not see any comprimise while using the app with a VPN, and my device is not rooted. All banking apps work fine with a vpn.