Incompetent and useless service. They quoted and collected from auction very promptly and three weeks on, still no delivery. A week after accepting the quote, I sent a follow up email to find out if t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used the Chelmsford shop for around 7 years, and since it became centralised a year or two ago, it's been utterly dreadful. Such a shame, as I used to know everyone there by name, and they would aut... See more
Company replied
Perhaps the worst attempt I've seen at packing an item for shipping. No attempt had been made to protect the item or even secure is so it didn't get thrown around in the box. I wish I could attach an... See more
Company replied
They lost my parcel from auction worth almost £500. Communication with them is disgusting 2 weeks of lost time, nerves and money. I paid them £73 for delivery of 1 kg parcel with coverage for the l... See more
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Dorset House, 25 Duke Street, CM1 1TB, Chelmsford, United Kingdom
- 01245 203 973
2.7
Poor
4 reviews
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use
Incompetent and useless service. They quoted and collected from auction very promptly and three weeks on, still no delivery. A week after accepting the quote, I sent a follow up email to find out if they had actually collected the items and when to expect them. An email came back saying they were being processed. 4 days later a request for payment, which was paid the next working day. No further communication from them - this was 11 days ago. I asked for a phone call from the owner of this franchise, Sandra, nothing. I rang head office a week ago - they said they would call back, they haven’t. To be fair, other branches are good, it’s just this one. But I still have not received my stuff and now all has gone quiet.
April 9, 2026
Unprompted review
I used the Chelmsford shop for around 7…
I used the Chelmsford shop for around 7 years, and since it became centralised a year or two ago, it's been utterly dreadful. Such a shame, as I used to know everyone there by name, and they would automatically forward my post according to my preferences. Now, it's so difficult to get through by phone or email. This will be my final year using them, and anyone considering them should give them a miss.
July 24, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Chelmsford
Hi ,
I am truly sorry to read about your experience, particularly after being a loyal customer of the Chelmsford shop for around seven years. It's certainly disheartening when a long-standing service relationship changes, and I understand your frustration with the difficulties you've encountered in getting through by phone or email, and with your post not being forwarded according to your preferences.
Mail Boxes Etc. centres are independently owned and operated franchises, and while they strive to provide consistent service, operational approaches can evolve over time. We recognise the value of the personal relationships and seamless service you previously enjoyed.
We certainly want to ensure that all customer concerns are thoroughly addressed. I would encourage you to email our Head Office at nso@mbe.uk with all the specifics of your account and the issues you've faced. Our Head Office will ensure your feedback is reviewed through the appropriate channels.
Best Regards,
Mail Boxes Etc. UK & Ireland
They lost my parcel from auction worth…
They lost my parcel from auction worth almost £500. Communication with them is disgusting 2 weeks of lost time, nerves and money. I paid them £73 for delivery of 1 kg parcel with coverage for the loss of the parcel. But there are no promises, no communication.
Today is already 11.07. The parcel is lost... the money has not been compensated. You take money from clients so quickly and then part with it so reluctantly...
23.07
Today I received a full compensation of £549 for the lost parcel. Thank you. I lost a lot of nerve cells, but it's good that at least I didn't lose money.
June 12, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Chelmsford
Hi Tetyana,
I am truly sorry to read about the distressing experience you've had with your parcel and the subsequent communication. Losing a parcel, especially one worth almost £500, is incredibly upsetting, and I can only imagine the frustration, wasted time, and anxiety this situation has caused you.
The level of communication you've described is certainly not the standard we aim for. Mail Boxes Etc. centres are independently owned and operated franchises, and while they strive to provide consistent service, we understand that individual experiences can vary.
We certainly want to ensure that all customer concerns are thoroughly addressed, particularly when a parcel is lost and coverage was purchased. I strongly urge you to email nso@mbe.uk immediately with all the details of your shipment, including the tracking number, the date it was sent, the value, and the specific Mail Boxes Etc. centre involved. Our Head Office will investigate this matter with the utmost urgency to ascertain what has happened and assist in finding a resolution.
Best Regards,
Mail Boxes Etc. UK & Ireland
Perhaps the worst attempt I've seen at…
Perhaps the worst attempt I've seen at packing an item for shipping. No attempt had been made to protect the item or even secure is so it didn't get thrown around in the box. I wish I could attach an image to this so you could see it! £70 was charged, the shipping would have cost around £10 so that £60 for packing something which I expect my 5 year old daughter could have made a better job of. I'm sure they will reply to this post as its on a public forum, but strangely all three of my very polite emails complaining about this were completely ignored. I waited three weeks a response but nothing came. The worst kind of company really.
October 25, 2024
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Chelmsford
Dear James,
Thank you for your review. We are sorry to hear that you've had this experience in one of our centres. We take customer feedback very seriously and will reach out to the MBE Chelmsford team to investigate this issue further and ensure they get back to you with a direct response.
Kind regards,
Mail Boxes Etc. UK & Ireland
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.