Abysmal. Glasgow Shawlands branch gave me a pre auction quote as I had requested. I bought the item, and requested Mail Boxes to collect as per the instructions they had given me at the time of the qu... See more
Company replied
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See what reviewers are saying
A client requested a poster to be reprinted before a conference was to begin at the Scottish Event Center, leaving me only 3 business hours left before close of business on a Friday in the UK. Being b... See more
Company replied
Great and speedy service. Professional and helpful. Making this experience stress free. Reeta was really helpful and kept me up to date through out the process. Which was brilliant. I highly recom... See more
Company replied
This branch of Mail Boxes is such a pleasure to deal with. Staff are super friendly, the service is very fast and they got a parcel to me very, very quickly. A real pleasure to deal with them as t... See more
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
111 West George Street, G2 1QX, Glasgow, United Kingdom
- 0141 611 0514
3.7
Average
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abysmal
Abysmal. Glasgow Shawlands branch gave me a pre auction quote as I had requested. I bought the item, and requested Mail Boxes to collect as per the instructions they had given me at the time of the quote. Nothing. I chased them up, to be told that they hadn't received my instructions (?) but all okay they would now get it collected. Nothing. Contacted the auction house who told me MBE had been a day late collecting given having had a puncture, didn't collect my item due to the weight but said they would return with a more suitable vehicle. I contacted MBE who said that, due to the weight, they wouldn't now be able to handle the collection and delivery, different to what they had told the auction house. I asked why they hadn't told me, and had told the auction house a different story. MBE haven't replied to me (again). You are supposed to be professional couriers, when you give a quote you should know what you are doing, and if you screw up it should be down to you to correct things. I buy from all over the world, I've never had a courier renege on a pre auction quote let alone fail to let me know. This has left me high and dry, I wouldn't have bid and won the lot if I had known MBE would simply ignore me.
May 5, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Glasgow - City
Hi Stephen,
Thank you for taking the time to share your feedback. We are incredibly sorry to hear about the breakdown in communication and the stress this has caused regarding your auction purchase. This certainly does not reflect the standard of service we aim to provide.
Please note that you have posted this on the Glasgow City branch page, but we see from your review that your experience was with our Glasgow Shawlands team. We operate as separate locations, but we take this matter very seriously and have immediately escalated your comments directly to the management team at Shawlands so they can investigate what happened with your quote and collection.
We want to make this right. Could you please contact the Shawlands branch management directly at shawlands@centres.mbe.uk so they can look into your specific quote and assist you personally?
Thank you for bringing this to our attention, and we hope to help you get this resolved quickly.
Best regards,
The Team at MBE Glasgow City
Top quality service.
This branch of Mail Boxes is such a pleasure to deal with. Staff are super friendly, the service is very fast and they got a parcel to me very, very quickly.
A real pleasure to deal with them as they dealt with a chore so effortlessly for me. I would always use them for anything that I need.
March 16, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Glasgow - City
It is wonderful to hear that our Glasgow City team could turn a "chore" into such a seamless experience for you, Robert!
We are delighted that you found our staff super friendly and were impressed by how very, very quickly your parcel arrived. Providing top-quality service with a fast turnaround is exactly what we strive for, and knowing that you would choose us for all your future needs is the highest compliment we could receive.
Thank you for your kind words—it was a real pleasure assisting you!
Best regards,
The Team at Mail Boxes Etc. Glasgow - City
Great service, highly recommend for conference printing needs!
Once again, the team at this location was a pleasure to work with. The communication, promptness, and delivery to local hotels were all aspects of the excellent customer service I received. I highly recommend James, Blanche, and this location for your printing needs in Glasgow!
November 8, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Glasgow - City
Thank you so much for this fantastic review! We are thrilled to hear that the team at this location was once again a pleasure to work with.
We are delighted that our communication, promptness, and delivery to local hotels all contributed to the excellent customer service you received for your conference printing needs!
We'll be sure to pass along your high praise to James, Blanche, and the rest of the team. We truly appreciate your high recommendation!
Reeta and James were able to help us…
Reeta and James were able to help us when we had a technical issue. Their calmness and advice was first class.
Thanks again for your help and amazing customer service!
May 13, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Glasgow - City
Hi Jeremy,
Thank you, Jeremy! We're so pleased that Reeta and James could assist you effectively during a technical issue. Your feedback means a lot, and we're glad you experienced the calm and supportive service we strive to provide.
Best regards,
Mail Boxes Etc. UK & Ireland
Amazing service!
A client requested a poster to be reprinted before a conference was to begin at the Scottish Event Center, leaving me only 3 business hours left before close of business on a Friday in the UK. Being based in the US, I was losing hope, but a colleague knew of this MBE Glasgow City branch. I called and within 30 minutes of our call, the poster was reprinted. The printer himself delivered the poster to the client's hotel. That the printer dropped the poster off personally is amazing! The client had a successful presentation at the conference as a result of the quality reprint, too. MBE Glasgow City restored my client's satisfaction with my own company, and I'm grateful.
April 25, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Glasgow - City
Hi,
Thank you so much for sharing your experience. We’re thrilled to hear that the Glasgow City team was able to step in quickly and help turn things around at such short notice. It's great to know the reprint and personal delivery made a real difference, and even better, your client had a successful presentation. We'll be sure to pass your kind words on to the team.
Best regards,
Mail Boxes Etc. UK & Ireland
Great service and friendly people
Great service and friendly people. Always go out of their way to help.
April 25, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Glasgow - City
Hi Pete,
Thank you for your kind review. We're really pleased to hear that you consistently receive great service and find the team friendly and helpful. Your support means a lot to us.
Best regards,
Mail Boxes Etc. UK & Ireland
Great and speedy service
Great and speedy service. Professional and helpful. Making this experience stress free.
Reeta was really helpful and kept me up to date through out the process. Which was brilliant.
I highly recommend using this branch and will use again without doubt in future.
January 27, 2025
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland - Glasgow - City
Dear Rachael,
Thank you for your fantastic review! We're thrilled to hear that Reeta provided such helpful and professional service, making your experience stress-free. Your recommendation means a lot, and we look forward to assisting you again in the future.
Best regards,
The Mail Boxes Etc. Team
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