Mail Boxes Etc. UK & Ireland Reviews 

1,977
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 313 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and helpful staff. Customers consistently praise the team for their professionalism, efficiency, and friendly approach, making interactions pleasant and stress-free. Many also appreciate the exceptional customer service, with staff going above and beyond to resolve issues and provide clear communication throughout the process. However, some customers experienced issues with delivery services, including lost parcels, items returned to origin, and significant delays, sometimes without compensation or clear communication. A few other people also felt that the customer service was unhelpful and unwelcoming, with instances of rude behavior and a lack of transparency regarding procedures.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting experiences that were outstanding, efficient,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Product

Reviewers highlight ambiguous aspects of product handling, with many praising the careful packaging and safe... See more

Customer service

Customers had positive experiences with customer service, often highlighting prompt, helpful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mail Boxes Leeds were outstanding in every way. Mumtaz always replied promptly and helpfully to enquiries, and the packing department did a remarkably good job. The entire experience was excellent... See more

Rated 5 out of 5 stars

I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more

Company replied

Rated 5 out of 5 stars

Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more

Company replied

Rated 5 out of 5 stars

Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more

Company replied


Company details

  1. Business to Business Service
  2. Courier Service
  3. Digital Printing Service
  4. Mailbox Rental Service
  5. Online Auction Service
  6. Shipping and Mailing Service

Written by the company

At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,977)

295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Sohrab and Ling

Excellent service from Sohrab and Ling, would recommend getting your work printed.

November 5, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We're thrilled to hear you received Excellent service from both Sohrab and Ling. We appreciate you recognizing their work and highly recommending our printing services!

Rated 1 out of 5 stars

Dishonest. Cover protect insurance is a scam.

I contracted MBE Leeds to collect, pack, and ship an auction purchase in July 2025. Unfortunately, the item arrived with damage. I had paid for "cover protect" - insurance. I was advised to fill out a claim, which I did. I was told on 25 July 2025 that the claim was approved and I would receive funds by bank transfer "in early August." It is now three months later and despite my repeated asking, I have not received funds. I conclude the insurance was a scam and fraud. BE WARY!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Top people

Communication was clear and Raf the manager was extremely helpful whenever I had a query.
My poster was exceedingly well packed.

November 4, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful five-star review! We're delighted to hear that you found us to be Top people and that the communication was clear.

We are especially proud of Raf for being extremely helpful with all your queries. It's fantastic to know that your poster was exceedingly well packed and arrived safely. We truly appreciate your feedback!

Rated 5 out of 5 stars

Amazing great service!

November 4, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are thrilled to hear you experienced Amazing great service! Your positive feedback is much appreciated!

Rated 5 out of 5 stars

Great Service!

Friendly and helpful staff, efficient and value for money

October 30, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We're thrilled to hear you received Great Service!

It's wonderful to know that you found our staff to be friendly and helpful, and that our service was efficient and value for money. We truly appreciate your feedback!

Rated 5 out of 5 stars

Prompt service and packing!

Great company to work with, great communication and prompt picking up, packing and shipment of my art. It arrived safely.

October 28, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful five-star review! We are thrilled to hear you experienced prompt service and packing and found us to be a great company to work with.

It's fantastic to know that our communication was great, and that the prompt picking up, packing, and shipment of your art ensured it arrived safely. We truly appreciate your feedback!

Rated 5 out of 5 stars

Excellent Packaging and delivery on…

Excellent Packaging and delivery on time.

very Professional indeed !

October 31, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are thrilled to hear that your items received Excellent Packaging and were delivered on time. Your feedback is much appreciated!

Rated 5 out of 5 stars

Quick, friendly printing — excellent quality

What a perfect and seamless experience. Asif was very friendly and professional, providing quotes in advance for a complex printing job. The documents were ready 2 hours later and the quality was excellent — far better than expected! I’ll definitely be using MBE Kilburn in future and can’t recommend them enough.

October 29, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful and detailed review! We are thrilled to hear you had such a perfect and seamless experience with our quick, friendly printing.

We are incredibly proud of Asif for being so friendly and professional, providing quotes in advance, and having your complex documents ready in just 2 hours. Knowing the quality was excellent—far better than expected—is fantastic feedback.

We are delighted to have earned your future business and truly appreciate your high recommendation for MBE Kilburn!

Rated 5 out of 5 stars

Great experience

Great experience, amazing and personalised service from George and Rodrigo - very smooth, and satisfied

October 29, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We are thrilled to hear that you had a great experience and that George and Rodrigo provided such an amazing and personalised service. We're delighted everything was very smooth, and we appreciate you letting us know you are satisfied!

Rated 5 out of 5 stars

Very pleasant experience with Raf in…

Very pleasant experience with Raf in shipping an expensive projector. He patiently explained in detail several options for packaging and shipping and made recommendations according to my needs. The projector was packed carefully and shipped smoothly at a reasonable price. Very reliable and professional one-stop service – highly recommend!

October 28, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful and detailed review! We are thrilled to hear that you had a very pleasant experience shipping your expensive projector with us.

We are incredibly proud of Raf for patiently explaining the various packaging and shipping options and offering detailed recommendations tailored to your needs. It's fantastic to know that the projector was packed carefully and shipped smoothly at a reasonable price.

We appreciate you recognizing our very reliable and professional one-stop service and your high recommendation!

Rated 5 out of 5 stars

Very kind and accommodating team

Very kind and accommodating team, a quick service and I can thoroughly recommend.

October 28, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for the fantastic review! We're thrilled to hear that you found our team to be very kind and accommodating and that you experienced a quick service. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

Great service and very friendly …

Great service and very friendly (George)

October 25, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are delighted to hear you experienced great service and that our team member George was very friendly. Your feedback is much appreciated!

Rated 5 out of 5 stars

Great and friendly service

Great and friendly service, all your printing and shipping needs.

October 25, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are thrilled to hear you experienced great and friendly service from us. We're happy to be your reliable source for all your printing and shipping needs!

Rated 5 out of 5 stars

They are the best service

They are the best service, always deliver the best Job, they are kind and helpful. 5 years, when I help I run to them.

October 25, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this incredible review! We are absolutely thrilled to hear that you consider us the best service and that we consistently deliver the best job.

Your loyalty over the past 5 years and your kind words about our team being kind and helpful mean the world to us. We truly appreciate you choosing to "run to them" whenever you need help!

Rated 5 out of 5 stars

They provide good customer service and…

They provide good customer service and follow up quickly

October 24, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the wonderful five-star review! We are delighted to hear that we provide good customer service and that our team follows up quickly. We truly appreciate your feedback!

Rated 5 out of 5 stars

Very professional and efficient service…

Very professional and efficient service from MBE Muswell Hill team I used them for professional packaging and shipping all over the world very affordable prices and trustworthy highly recommended

October 2, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful and comprehensive review! We are thrilled to hear you consistently receive very professional and efficient service from the MBE Muswell Hill team.

We are delighted to be your trusted partner for professional packaging and shipping all over the world. Knowing that you find our prices very affordable and our team trustworthy is the highest compliment. We truly appreciate your high recommendation!

Rated 5 out of 5 stars

V helpful

Super quick and helpful experience here posting wi the fedex!

October 22, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you for the fantastic review! We're delighted to hear that you had a super quick and helpful experience posting with us and FedEx. We appreciate your feedback!

Rated 5 out of 5 stars

Antique French Jumeau doll

I contacted Chichester Mail boxes for a quote
To pick up and post an Antique French
Doll to me.
These dolls are very fragile.
And are around a 140 years old.
The doll came to me beautifully and carefully packaged.
The doll arrived perfect.
Incredible service.
Thank you so much to everyone involved in packing the doll.
Paulxxxx

October 18, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful and detailed review, Paul! We are absolutely thrilled to hear that your Antique French Jumeau doll arrived perfectly.

We understand that shipping a very fragile, 140-year-old doll requires specialized care, and we take immense pride in our packaging expertise. It is incredibly rewarding to know that the doll came to you beautifully and carefully packaged.

Thank you so much to everyone involved in packing the doll.

Your description of our service as "Incredible service" is the highest compliment we could receive. Thank you for choosing MBE Chichester!

Rated 5 out of 5 stars

A most helpful, efficient and professional service

Raf could not have been more helpful, accepting a small but a complicated job without prior warning, and dealing with everything quickly and efficiently, especially considering how busy the office is. Printing, packaging and arranging despatch all done with careful advice and at fair rates. Also providing a tired client with an excellent cup of herbal tea!

October 17, 2025
Unprompted review
Mail Boxes Etc. UK & Ireland logo

Reply from Mail Boxes Etc. UK & Ireland

Thank you so much for this wonderful and detailed review! We are thrilled to hear that you received a most helpful, efficient, and professional service from us.

We are incredibly proud of Raf for handling your complicated job without prior warning, especially while the office was busy! It's fantastic to know that the printing, packaging, and dispatch were all done quickly, efficiently, and with careful advice and fair rates.

And of course, we're glad we could provide that excellent cup of herbal tea! We appreciate your business and hope to assist you again soon.

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