Mail Boxes Leeds were outstanding in every way. Mumtaz always replied promptly and helpfully to enquiries, and the packing department did a remarkably good job. The entire experience was excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair. I must thank Elvira and her team for the... See more
Company replied
Exceptional service- collected my parcel, ahead of schedule , and got it to me almost a full week ahead of time. Very easy, and "human" to deal with, and albeit they didnt guarantee an early delivery,... See more
Company replied
Very good responsive booking service with a personal touch. Fair price quoted and auction item (picture) received in great condition and very well packaged. Pick up from the auction house, packagi... See more
Company replied
Company details
- Business to Business Service
- Courier Service
- Digital Printing Service
- Mailbox Rental Service
- Online Auction Service
- Shipping and Mailing Service
Written by the company
At Mail Boxes Etc. UK & Ireland, we specialise in a range of services designed to meet all your shipping, printing, and postal needs. Whether you're looking for worldwide parcel delivery, high-quality printing, or secure mailbox rental, our team of friendly local experts is here to assist you every step of the way. Our courier services ensure your urgent documents, precious items, or business packages are delivered safely and efficiently, with professional packing, reliable tracking, and help with all necessary paperwork. In addition to our shipping expertise, we offer a wide array of printing services, from impactful business cards and brochures to large-format prints, bringing your projects to vibrant life. For those seeking a secure postal solution, our mailbox rental service provides peace of mind, ensuring your mail is safe and accessible. At Mail Boxes Etc. UK & Ireland, you're more than just a customer – you're part of our community. Let us simplify and enhance these essential services for you and your business. Trust the experts at MBE for all your parcel delivery, printing, and postal needs.
Contact info
Unit 1, Petre Court, Petre Road, BB5 5HY, Clayton-le-Moors, Accrington, United Kingdom
- 02035350250
- marketing@mbe.uk
- www.mbe.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Selina and Ling
February 27, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Eduard-Cristian!
We are absolutely delighted to hear that you received such excellent service from Selina and Ling. We will be sure to pass your kind words directly to them and the rest of the team at our Hatton Garden branch!
Best regards,
The Team at Mail Boxes Etc. London - Hatton Garden
Excellent fast service highly recommend
February 26, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
We’re delighted you found our service so efficient! Speed and quality are what we aim for, so it’s great to hear we hit the mark for you. Thank you for the high recommendation—we hope to see you at the Hatton Garden branch again soon!
Excellent and friendly service!
February 12, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Kurt!
We are delighted to hear that you enjoyed our excellent and friendly service. Providing a warm and professional experience for our customers is what we strive for, so it is wonderful to know we hit the mark during your visit to our Cambridge branch.
Best regards,
The Team at Mail Boxes Etc. Cambridge
Terrible customer service
Terrible customer service, don't live up with the expectations of the brand and overall expensive prices compared to their other stores. Adoid them
February 3, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Kenneth,
We are very sorry to hear about your recent experience at our High Wycombe branch. It is disappointing to learn that our service did not meet the standards you expect from our brand, and we apologise for the frustration this has caused.
Regarding our pricing, while we strive to remain competitive, costs can sometimes vary depending on the specific services and logistics involved. However, we take your feedback regarding our customer service very seriously and will be addressing this with the team to ensure we provide a more welcoming and professional experience for all our customers.
We appreciate you bringing this to our attention. If you would like to discuss this further, please feel free to get in touch with the branch directly so we can look into what happened.
Best regards,
The Team at Mail Boxes Etc. High Wycombe
For the first time used the service.
For the first time used the service.
Dropped parcel on Monday but did not collect untill Tuesday evening.
The shop was so messy and I was worried if they mix my items with anything.
The staff did not have knowledge of customs or any charges.
Please use official site and store of known delivery services not this kind of third party.
Service 7/10
Time line 5/10
Price 5/10
February 16, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Dola,
Thank you for sharing your feedback. We are very sorry to hear that your first experience with us did not meet your expectations, particularly regarding the organisation of the shop and the advice provided.
Regarding the collection, we typically have scheduled daily pickups, but we apologise for any concern caused by the timing of your parcel's departure. We also take your comments about the shop's appearance and the team's customs knowledge very seriously; our staff should be able to provide clear guidance on international shipping and ensure all items are stored securely.
We aim to offer a professional and reliable alternative to main sorting offices, and it is clear we missed the mark on this occasion. We will be addressing your concerns with the Huddersfield team to ensure our standards of service and advice are improved.
Best regards,
The Team at Mail Boxes Etc. Huddersfield
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Shelbie!
We are very happy to hear that you enjoyed our service. It is always great to know when our customers are pleased with their experience at our Aldgate branch.
Best regards,
The Team at Mail Boxes Etc. London - Aldgate
jack has really saved our life
jack has really saved our life. He’s so kind and willing to help others. Thanks a lot to him.
February 23, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Miaaao!
We are so happy to hear that Jack was such a lifesaver for you. It is wonderful to know that his kindness and willingness to help made such a big difference. We will be sure to pass your special thanks directly to Jack and the rest of the team at our Holborn branch!
Best regards,
The Team at Mail Boxes Etc. London - Holborn
Jack is a very kind person and thanks…
Jack is a very kind person and thanks to him I get my passport early and catch my flight.
February 23, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Jiaye!
We are so glad to hear that Jack was able to help you get your passport in time for your flight. We know how stressful travel deadlines can be, and it’s wonderful to know that Jack's kindness and efficiency made all the difference. We will be sure to share this fantastic feedback with him and the rest of the Holborn team!
Safe travels!
Best regards,
The Team at Mail Boxes Etc. London - Holborn
Absolutely lovely experience— so…
Absolutely lovely experience— so helpful for everything I needed. Thank you!
February 21, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Ashley!
We are absolutely delighted to hear that you had such a lovely experience with us. It is great to know that our team was able to help with everything you needed. We will be sure to pass your kind words on to everyone at the London - Angel Islington branch!
Best regards,
The Team at Mail Boxes Etc. London - Angel Islington
Shipment from London to Sweden
I live in Sweden and wanted to ship 2 family portraits (oil paintings) from London to my Swedish address. I was recomended MBE in Shepherds Market, Mayfair.
I must thank Elvira and her team for the excellent service. All was accomplished by email corresponence. Receiving the consigment the other day, I could not believe how incredibly well packed the two paintings were. To any one contemplating sending some items of value, I can from my experience highly recommend the service provided by Elvira and her team
February 19, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Carl-Henrik!
We are so pleased to hear that your family portraits arrived safely in Sweden. It is a real testament to Elvira and the team at Shepherd Market that the entire process was handled so smoothly via email. We take great pride in our specialist packing, especially for items of sentimental and financial value like oil paintings, so it’s wonderful to know you were impressed with the results.
We will be sure to pass your kind words and recommendation directly to Elvira and the rest of the Mayfair team!
Best regards,
The Team at Mail Boxes Etc. London - Mayfair
Fast
Fast, friendly service and very smart business cards produced promptly! Many thanks!
February 17, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Mr Cheese!
We are delighted to hear that you were pleased with our fast and friendly service in Cambridge. It is great to know that your new business cards met your expectations and were produced promptly. We will be sure to pass your kind words on to the team!
Best regards,
The Team at Mail Boxes Etc. Cambridge
Had an amazing experience
Had an amazing experience, Rodrigo and Bobby were really helpful. Would definitely recommend
February 17, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review!
We are absolutely delighted to hear that you had an amazing experience with us. We will be sure to pass your kind words on to Rodrigo and Bobby at our London - City branch—they will be chuffed to know their help earned your recommendation!
Best regards,
The Team at Mail Boxes Etc. London - City
What a fabulous company
What a fabulous company. From buying a picture from Lyon and Turnbull, to receiving it wrapped so professionally took 2 working days. They advised me that it would be in a cardboard box, but to my great surprise all the corners had extra strengthening. It arrived in perfect condition.
February 16, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
We are delighted to hear that you are pleased with the service following your purchase from Lyon & Turnbull. We take great pride in our specialist packing, so it is wonderful to know the extra corner strengthening provided that "great surprise" and ensured your picture arrived in perfect condition within just two working days.
Best regards,
The Team at Mail Boxes Etc. Edinburgh - Southbridge
I'm waiting for my won items from an…
I'm waiting for my won items from an auction house (only 2 small figurines) since weeks. When will you please ship them out?
February 16, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Chris,
We are very sorry to hear that you have been waiting for your items. We understand how eager you must be to receive your figurines, especially after winning them at auction.
To help us look into this for you immediately, could you please provide your quote or booking reference number? Alternatively, if you could confirm which auction house the items are located at, we can check our collection schedules and current status for you.
We aim to get these on their way as quickly as possible and appreciate your patience while we investigate.
Best regards,
The Team at Mail Boxes Etc. Norwich
Very responsive service
Very responsive service and smooth process! First time shipping to the USA. Will definitely recommend!!
February 6, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Steve!
We are delighted to hear that your first experience shipping to the USA was such a smooth and responsive process. We know that international shipping can feel daunting the first time around, so it is wonderful to know we earned your recommendation!
Best regards,
The Team at MBE Chichester
Visited a couple of weeks ago for…
Visited a couple of weeks ago for printing and asked in advance due to time constraints. Despite offering to prepay, staff refused to print until I arrived. The £2 per page charge felt excessive. The service was unwelcoming and unhelpful, and a request for a stapler was refused rudely. Overall, very poor customer service.
January 6, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Dear Sakar,
We are very sorry to hear about your recent experience at our High Wycombe branch. Providing a welcoming and helpful environment is incredibly important to us, and it is clear we missed the mark during your visit.
Regarding our printing policy, we typically process these jobs in-person to ensure everything is exactly as you need it before finalising. Still, we understand how frustrating this was given your time constraints. We also apologise that our team’s communication regarding the charges and your request for a stapler came across as rude; that is certainly not the level of service we strive for.
We appreciate your feedback as it helps us address these issues with our team. Please feel free to get in touch with the branch directly if you would like to discuss this further so we can look into what happened.
Best regards,
The Team at Mail Boxes Etc. High Wycombe
Bryce was of great help
Bryce was of great help, such a willingness to answer my many questions. Smooth process and all round great service! I definitely recommend
February 12, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review!
We are delighted to hear that Bryce provided such a great level of service and was so helpful in answering all your questions. It is wonderful to know that you experienced a smooth process and that you would recommend us to others.
Best regards,
The Team at Mail Boxes Etc.
Jonathon is great
Jonathon is great! Made it easy to ship international
February 13, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the review, Stephanie!
We are delighted to hear that Jonathon made the international shipping process so easy for you. It is great to know his expertise helped everything run smoothly.
Best regards,
The Team at Mail Boxes Etc. London - St Pauls
Had a friendly and respectful service…
Had a friendly and respectful service from the staffs!!
Thankyou team
February 13, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Christy!
We are so pleased to hear that you received such friendly and respectful service from our team. We will be sure to pass your kind words on to everyone at the Aldgate branch.
Best regards,
The Team at Mail Boxes Etc. London - Aldgate
Great service from Wendy🙏
Great service and great support from Wendy. I couldnt wait in London to wait after my passport from the embassy so she has arranged a Fedex pickup and delivery to my place. Thanks again for your professionalism.
February 5, 2026
Unprompted review
Reply from Mail Boxes Etc. UK & Ireland
Many thanks for the five-star review, Kevin!
We are delighted to hear that Wendy provided such professional support during a stressful time. Managing passport deliveries from embassies can be a complex process, so it is wonderful to know that Wendy's arrangement for a FedEx pickup and delivery to your home made everything easier for you.
Best regards,
The Team at Mail Boxes Etc. London - Holborn
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