MB Motor Group Reviews 

264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that the vehicle purchase process is smooth, quick, and entirely free of any sales pressure. Consumers also appreciate the exceptional communication, knowledgeable guidance, and welcoming atmosphere provided by the team throughout their entire visit. Some reviewers were not happy with mechanical issues, reporting that cars arrived with unexpected faults, dashboard warning lights, or required repeated repairs over several weeks. A few people also mentioned experiencing poor communication, unreturned calls, or lengthy delays from the garage when trying to resolve these serious vehicle problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting exceptional support and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing high satisfaction regarding... See more

Customer service

Consumers find customer service to be positive and helpful, noting that staff members go above and ease any... See more

Quality

People report ambiguous experiences with quality, highlighting severe faults alongside some positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, polite and very friendly staff, this motor dealer is one of the best in this region. Top notch variety of stock to full fill my needs and budget. Bought two cars from this dealer so... See more

Rated 5 out of 5 stars

This is just i am Writing for Mr. Neil a well refined and amazing gentleman, he was really patient and truthful, informative and a quick responder to concerns. MB motors is really lucky to ha... See more

Rated 5 out of 5 stars

I recently purchased a Range Rover sport from MB motor Group and I must say the service from start to finish was absolutely phenomenal. The staff is very professional and knowledgeable! They have e... See more

Company replied

Rated 5 out of 5 stars

I bought a van from mb motor group. I was so happy with my purchase nick went out of is way ro get it mot on the vehicle a good valet he made sure everything was perfect would buy again. Nick is a top... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Welcome to MB Motor Group – Bradford MB Motor Group is a proud family-run business with over 50 years of experience in the motor trade. Based at our prominent location on Killinghall Road, Bradford, we offer a large, modern showroom showcasing an extensive range of quality vehicles. With a reputation built on trust, value, and exceptional customer service, we are committed to providing our customers with the best possible deals. Whether you’re looking for a brand-new model or a carefully selected used vehicle, we will not be beaten on price.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(264)

91 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought a car from MB Motors and it is…

Bought a car from MB Motors and it is missing the whole piece that covers the spare tire -- in the boot. I've spent the last three weeks chasing them to make good on their promise to send me that part. They always say they'll do it. Six requests later -- radio silence. Very unprofessional. Also, on the day of delivery they suddenly said "oh it has a scratch." The guy who delivered the car smoked in it. Not a good experience. Be careful

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Good service and staff is very helpful

September 11, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

“Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you had such a great experience with us. Your support means the world, and we look forward to serving you again soon!”

Rated 5 out of 5 stars

My best experience

I was well impressed with service and professionalism.
Will definitely going to them in future for any vehicle issue .

September 9, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

“Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you had such a great experience with us. Your support means the world, and we look forward to serving you again soon!”

Rated 5 out of 5 stars

It was great experience with this…

It was great experience with this company,all staff members are very helpful, friendly and cooperative.Prices are affordable, highly recommend

September 2, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

“Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you had such a great experience with us. Your support means the world, and we look forward to serving you again soon!”

Rated 5 out of 5 stars

I recently purchased a Range Rover…

I recently purchased a Range Rover sport from MB motor Group and I must say the service from start to finish was absolutely phenomenal.
The staff is very professional and knowledgeable! They have excellent cars in their fleet but above all the after care is absolutely world class. The car was presented to me in a very nice and clean state upon collection, the entire process was absolutely seamless.
If you want a solid reliable vehicle head down to MB motor Group and get yourself a reliable motor on an unbeatable price.
The also have onsite Garage for Mechanical work and an MOT centre where you can get your cars repaired on affordable prices.

July 25, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

“Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you had such a great experience with us. Your support means the world, and we look forward to serving you again soon!”

Rated 1 out of 5 stars

DO NOT BUY FROM HERE !!!!!!!

DO NOT BUY FROM HERE !!!!!!!
I BOUGHT A CAR A COUPLE OF MONTHS BACK FROM HERE AND ONCE BOUGHT THE ENGINE LIGHT CAME ON NOT LONG AFTER, AFTER BEEN TOLD REPEATEDLY EVEN OFF THE STORE MANAGER THEY WOULD GET BACK TO ME IM STILL WAITING... BROKE DOWN ON THE MOTORWAY LUCKILY IT WAS ON THE WAY HOME FROM HOLIDAY AND NOT ON THE WAY THERE AS IT WAS A COSTLY HOLIDAY AND WOULD HAVE BEEN RUINED BEFORE IT STARTED. HAD MY CAR CHECKED WHAT SEEMS TO BE THE STEERING RACK. I REALLY WISH I DIDN'T PURCHASE A CAR FROM THESE. BEAR THIS IS MIND WHEN BUYING FROM MOTORGROUP MB LEEDS BRADFORD IF YOU DONT TAKE EXTRA WARRENTY.

May 1, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Dear Sarah
We have received your message. While we are sorry to hear that you are now experiencing an issue, we need to be clear about a few points.
First, we have no record of you contacting us about any fault in the months following your purchase. Every vehicle we sell comes with a minimum three-month guarantee, during which we repair issues free of charge. Even after that period, we do our best to help customers who reach out. Unfortunately, you did not contact us during that time.
Second, the review you posted focuses only on the problem you are experiencing now, without any reference to the fact that this purchase was made quite some time ago and that you’ve been driving the car — including on holiday — without any reported problems for months. For clarity and fairness, it would be helpful to include the date of purchase in your review, so others understand the full timeline.
It’s also important to remember: pre-owned cars are not new cars. Components wear over time, and issues develop based on use and driving conditions. A steering rack problem does not hide for months — it develops with use. It is not something that could have been present at the time of sale and gone unnoticed for this long.

At the point of sale, we always recommend an extended warranty (around £400) to cover unlimited repairs beyond the initial guarantee period. Declining this means any later repairs become the owner’s responsibility.
Lastly, we would have appreciated the courtesy of being contacted directly before seeing a public review. It’s only fair to give the dealership an opportunity to discuss and resolve a concern before posting online.

That said, we remain willing to assist. If you would like us to inspect the vehicle and advise on the best and most cost-effective repair, we’re happy to help — but this is well outside the guarantee period,

Kind regards,
ADAM

Rated 5 out of 5 stars

Very good and friendly customer service

Very excellent customer service and car was exactly as advertised

July 22, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a positive experience with us. Your feedback motivates our team to continue delivering the best service possible. We look forward to serving you again soon!”

Rated 5 out of 5 stars

Great Sevice

Great Sevice, Natasha even agreed to meet after hours at short notice so we could look at a vehicle. Great deal made happy with the vehicle and no trouble at all, very positive experience

July 18, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a positive experience with us. Your feedback motivates our team to continue delivering the best service possible. We look forward to serving you again soon!”

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, more than happy with the sale, would definitely use again in the future.

July 10, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your support means a lot to our team and helps us continue to deliver the best service possible.

If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Stephen

Bought my car from
Stephen today.

So helpful and friendly .. not pushy at all and made it a great experience
Brilliant service

June 2, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Thank you for 5 stars

Rated 5 out of 5 stars

Bought Car off Mick at MB Motor…

Bought Car off Mick at MB Motor Group..Great experience. Car exactly as described. Very happy
With the service.

May 20, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Thank you for 5 stars

Rated 5 out of 5 stars

Mick looked after me throughout my…

Mick looked after me throughout my purchase..very happy indeed with the service and the car

May 7, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Hello,
Thank you very much for your custom and also for providing us with feedback. Its a pleasure to know that you are happy with your recent purchase and the service you received from our team. Hoping that you have trouble free motoring. Kind regards MB Motor Group

Rated 5 out of 5 stars

Really happy with the service from…

Really happy with the service from start to finish with Mike. Would definitely recommend the company just brilliant definitely 5stars

May 2, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Hello Sarah,
Thank you very much for your custom and also for providing us with feedback. Its a pleasure to know that you are happy with your recent purchase and the service you received from our team. Hoping that you have trouble free motoring. Kind regards MB Motor Group

Rated 5 out of 5 stars

Just bought my third car from MB Motor…

Just bought my third car from MB Motor Group. Mick looked after the process. Very happy with the car and the service.

April 30, 2025
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

Hello Mark,
Thank you very much for your custom and also for providing us with feedback. Its a pleasure to know that you are happy with your recent purchase and the service you received from our team. Hoping that you have trouble free motoring. Kind regards MB Motor Group

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