MBW Meet & Greet Valet Parking - Heathrow Reviews 9

Drop off really easy. Pick-up even easier, collected cases, made the call and our car was waiting. Thanks Abbas, at T2 Heathrow

This is the most simple way to Park you car at Heathrow T5 , meet Phil at the desk and in less than a minute he took my car and I was on my way , upon my return a phone call and 15 minutes later my car was there and Phil was still on the desk and guided me to my returned vehicle
You don’t even have to put a ticket at the exit barrier and no hidden costs
Definitely will be using MBW again

On Saturday 14th February 2026 travelled down to Heathrow as travelling to New York. Have used meet and greet parking a number of times at various airports. When 30 minutes from airport phoned as instructed and told to carry on someone will be there to take the car and to park in either A or B for terminal 3. Quite clear the call centre number does not speak with the terminal arriving at. We parked and then had to wait with several other couples as there was no one there at all. After phone calls to find out what was happening and by other customers also someone turned up 45 minutes after arriving. No apology was given and a complete carnage as everybody jostled to get there car done first. Was frog marched to the pay machine when was my turn and told had to pay another £15.10 as was over time limit. Asked to speak to manager but not allowed and given ultimatum pay additional time or leave. Have been in contact with customer service but no joy. Have amended review based on interaction with Gursh who has refunded as act of goodwill additional charges and although not happy with service on day have had a resolution for what should have been dealt with by the team on the day. Personally will not use this particular service but all have a bad day sometimes so please treat review as a point in time and maybe not representative of service overall.

Upon collecting my car from a 3 day trip away, there was a strong smell of cigarette smoke. I don’t smoke myself, hence it being very noticeable. I’d also left myself a can a Coca Cola in my drink holder, for my return drive home, which had been opened, drunk and left in the same place, which showed a huge lack of respect. I raised this issue with the guy manning the desk, who told me neither of the drivers who had driven my car to and from the airport smoke, leaving me wondering who else had been driving my car while I was away and seemed quite dismissive of my drink been consumed while in their hands.
All in all, not a good experience and I will not be using this company again.

Polite and helpful local man at reception level 4, T5. Clear directions. Car returned on time, with no hassle (or damage) and with only 15 miles driven. Would recommend and will use again. We have used many other Meet & Greet companies and this has been our best experience so far.

Fantastic service. Prompt efficient and friendly. Hassle free parking and excellent car valet service. Highly recommend these are my go to for parking!

Excellent service as always.
I have used MBW few times and they are always the best. On-time, and no fuss.

Be very careful to read ALL terms and conditions, which are ridiculously long and not customer friendly. I booked allowing myself plenty of time but arrived 53 minutes after my booked time. As a result, I was charged an extra £7.50 for the short stay car park. Customer service just referred to Ts and Cs. I will not be using this service again. (See other reviews on damage too - it's your responsibility to prove guilt. All Ts and Cs are written to protect the company not the customer)

Fantastic service! Phil, your employee at Heathrow Terminal 5 is outstanding! He helped me so much, was really caring and gave me exceptional customer service! He is a credit to your team and I will definitely be using you again.