MBW Meet & Greet Valet Parking Reviews 

2,518
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, professional, and always ready to help with a smile throughout the entire parking process. Reviewers consistently highlight the smooth, dependable service, noting that online bookings and vehicle drop-offs are handled with remarkable efficiency and care. Some reviewers were not happy with minor coordination details, mentioning occasional confusion over booking names or terminal drop-off arrangements when using third-party agents. A few consumers also reported experiencing slight wait times, questions about policy leeway periods, or minor charging level variations upon collecting their vehicles.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient drop-off and collection processes with friendly... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Location

Users describe ambiguous interactions with location, expressing mixed experiences regarding the parking spots... See more

User experience

Customers had positive experiences with user experience, finding the online and telephone booking to be very... See more

Booking process

People report positive experiences with the booking process, finding online or telephone reservations very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been regular clients, for many years, of MBW meet and greet at Heathrow. They are an excellent company - reliable, safe, secure, accommodating, professional, friendly and wonderful Sam in thei... See more

Rated 5 out of 5 stars

Phil the MBW person who was on duty at Heathrow T5 when we picked up our car was extremely friendly and in total control of a situation when tickets were not being honoured by the short stay park. He... See more

Rated 5 out of 5 stars

We have used MBW for several years now and we have always received great, reliable service from them. From friendly service on the phone booking our meet and greet (or using the straight forward onli... See more

Rated 5 out of 5 stars

MBW Meet and Greet Valet parking were my knights in shining armour. I had originally booked with another parking provider, that left me without a reliable contact, and without good customer service.... See more


Company details

  1. Valet Parking Service
  2. Parking Lot

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,518)

748 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MBW always offer good service and this…

MBW always offer good service and this time was no different. From arriving at T5 to returning everything went smoothly with no wait at all.
On return Phil called to let me know my car was waiting for me and when we got to the desk he was extremely professional and friendly. A credit to MBW. I will be using MBW again.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Always pleasant & helpful staff

Always pleasant & helpful staff. This time staff went above and beyond as when they went to return my car it had a flat tyre. They got it repaired and returned to me, at a reasonable cost, within 1 hour. Thankyou very much to the MBW team

June 25, 2026
Rated 5 out of 5 stars

10 out of 10

Have used MBW for a good few years now and have always been really happy with the service.
Yesterday, I called and spoke to the team who advised that my car was ready and waiting.
Met Phil at the reception desk, who made the transition seamless.
Very professional service from start to finish.

Will only ever use this service at Heathrow.
10 out of 10.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

The only team I use now

By far the most reliable, friendly and professional of all of the on and offsite Heathrow parking companies, and the only one I will use from now on. So helpful, especially when there are delays or other unforeseen circumstances. Always look after my cars, are in constant communication, and completely reliable. Big shout out to Alfred Selvanayagam for his welcomes when I use them, makes me feel like a valued and loyal customer. Thank you Alfred!

June 25, 2026
Rated 5 out of 5 stars

I have used MBW for a few years and it…

I have used MBW for a few years and it is my default choice now: they have competitive prices, are one of very few to have a standing desk at Hearhrow T5, are reliable and super friendly. They employ the same staff and you get to know them over time. Phil is always a pleasure to deal with. Highly rated and recommended.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Mbw parking at terminal 5 Heathrow

Mbw parking at terminal 5 Heathrow.
Can’t fault the experience.
Car was ready when we phoned from the baggage hall.
Phil the mbw captain had us on our way in no time
Will definitely book again

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process from start to finish

The booking process was very easy with a prompt confirmation email.
The team were ready with my paperwork when I arrived and they rang me as I landed to check it was OK to deliver my car. Therefore, by the time I arrived at the pick up point my car was waiting for me.
Very smooth process!

June 14, 2026
Rated 5 out of 5 stars

Terminal 3 Heathrow

Terminal 3 Heathrow
Easy drop off , and collection. After collecting our luggage made our way to collection point and had a 5 minute wait for the car to be delivered.
We would use again

June 21, 2026
Rated 5 out of 5 stars

Friendly and efficient

Friendly, efficient and looked after the car! Abbas was great when we came to pick up our vehicle to go home. Everything was good about our whole experience with MBW. Easy to book; easy to drop off; easy to contact when arrivng back at Heathrow; easy to collect. Recommended.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Prompt, professional, fast turnaround. Easy to change pickup time after original flight home was cancelled. No waiting around. Will use again

June 20, 2026
Unprompted review

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