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MBW Meet & Greet Valet Parking Reviews 

2,519
•
TrustScore 4.5 out of 5

4.7

Valet Parking Service
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Review summary

Created with AI, based on recent reviews

Evaluating 760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, professional, and always ready to help with a smile throughout the entire parking process. Reviewers consistently highlight the smooth, dependable service, noting that online bookings and vehicle drop-offs are handled with remarkable efficiency and care. Some reviewers were not happy with minor coordination details, mentioning occasional confusion over booking names or terminal drop-off arrangements when using third-party agents. A few consumers also reported experiencing slight wait times, questions about policy leeway periods, or minor charging level variations upon collecting their vehicles.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient drop-off and collection processes with friendly... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Location

Users describe ambiguous interactions with location, expressing mixed experiences regarding the parking spots... See more

User experience

Customers had positive experiences with user experience, finding the online and telephone booking to be very... See more

Booking process

People report positive experiences with the booking process, finding online or telephone reservations very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been regular clients, for many years, of MBW meet and greet at Heathrow. They are an excellent company - reliable, safe, secure, accommodating, professional, friendly and wonderful Sam in thei... See more

Rated 5 out of 5 stars

Phil the MBW person who was on duty at Heathrow T5 when we picked up our car was extremely friendly and in total control of a situation when tickets were not being honoured by the short stay park. He... See more

Rated 5 out of 5 stars

We have used MBW for several years now and we have always received great, reliable service from them. From friendly service on the phone booking our meet and greet (or using the straight forward onli... See more

Rated 5 out of 5 stars

MBW Meet and Greet Valet parking were my knights in shining armour. I had originally booked with another parking provider, that left me without a reliable contact, and without good customer service.... See more

Company details

  1. Valet Parking Service
  2. Parking Lot

Written by the company

With over 25 years of experience serving all Heathrow Terminals, MBW is one of the airport’s most established and trusted Meet & Greet Parking providers. We are proud members of both the British Parking Association (BPA) and the Independent Airport Parking Association (IAPA). Our secure, Heathrow-based compound—capable of accommodating over 1,500 vehicles—is protected by ANPR CCTV, 24-hour security patrols, and perimeter fencing. All vehicles remain on-site, and we guarantee your car will travel no more than 12 miles from collection to return. Our professional drivers are fully insured, ensuring complete peace of mind. Your vehicle is comprehensively insured both in transit and while on-site in our secure facility. We also offer a range of additional services, including: Rapid 3-phase EV charging On-site washing and valeting Professional detailing Alloy wheel repairs, tyre replacement, and smart bodywork repairs MOT testing and annual servicing arrangements As a Heathrow-approved operator, MBW is authorised by APCOA to access designated Short Stay Car Parks and operates customer podiums at all Terminals. Our team members are DBS-checked, carry official photo identification, and wear high-visibility uniforms with our company branding. We also operate concierge desks for added convenience. Corporate and account customers benefit from monthly billing, preferential rates, and exclusive discounts. To ensure transparency and customer confidence, we actively collect and publish genuine customer reviews, showcasing the quality of our service.

Safe Secure Heathrow Valet Parking

Written by the company

IAPA & BPA Members
Collaborations with leading Holiday Companies such as Holiday Extras, APH & Looking4

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,519)

748 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Prompt, professional, fast turnaround. Easy to change pickup time after original flight home was cancelled. No waiting around. Will use again

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Regular repeat user

I am a regular repeat user. All works well, prices are competitive and staff are great. Car was there on my return just a two minute walk from the terminal. Thank you.

June 18, 2026
Rated 5 out of 5 stars

Amazing service from booking

Amazing service from booking, dropping off my vehicle to collection. Staff are so helpful and always obliging and cannot do enough for me. I always recommend MBW to any of our friends when travelling through Heathrow, first class service always.

June 17, 2026
Rated 4 out of 5 stars

Great service from start to end

Great service from hand over to receiving my car back. Have used many time. Always the most competitively priced. Abbas was very professional and friendly. Highly recommend

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

excellent experience

excellent experience. very smooth booking and drop off process. on arrival back I called as requested when we got our luggage and the car was delivered within a few minutes in perfect condition. big shout out to Phil who looked after us and was lovely to deal with , a real ambassador for your business. I have since booked in two more bookings with you for later in the year

May 29, 2026
Unprompted review

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