I have mobility problems following a stroke.I was introduced to Jill Elliot by Lindsay Grant, Manager, Marden Court.I was most impressed by Jill's professionalism and likeable nature. her first step... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our Mother stays in McCarthy and Stone Haddington. Since the day she moved in has felt very welcome and safe. Sarah Bain the house manager has gone above and beyond as she does with all home owners to... See more
Company replied
My mum lives at Joules Place, Market Drayton. Julie Grieves is a great House Manager. Mum loves her apartment . Julie is very kind, cheerful ,helpful and approachable. She solves any problem witho... See more
Company replied
Just completed a short break at Campbell House, Weybridge, Surrey. Perfect location, spotlessly clean and extremely comfortable…. The guest suite is easily located just off reception. A wonderfully... See more
Company replied
Company details
- Home Builder
- Construction Company
- Property Management Company
- Real Estate Agents
- Retirement Community
- Retirement Home
Written by the company
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Written by the company
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Contact info
100 Holdenhurst Road, BH8 8AL, Bournemouth, United Kingdom
- 0800 310 0532
- www.mccarthyandstone.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I Moved into Pele Court over a week ago…
I Moved into Pele Court over a week ago and the move was made so positive due to the help and understanding of Di the Manager. She has been so extremely helpful and kind, listening and dealing with any issues or queries which I have had nothing has been any trouble to her and she has made me feel so welcome. I have also met some of the other residents all have been welcoming and happy living here.
August 15, 2026
Unprompted review
Reply from McCarthy & Stone
Good morning
Thank you so much for your lovely review. We are delighted to hear that your move into Pele Court a McCarthy & Stone development in Penrith has been such a positive experience.
It is wonderful to know that the House Manager Di has been so helpful, kind and understanding, and that she has made you feel so welcome while supporting you with any questions or queries. We will be sure to pass on your kind words to her, as she will be thrilled to receive them.
Thank you again for your review
The McCarthy & Stone team
Very nice visitors room
Very nice visitors room. Very spacious. Very quiet.well equipped
The staff are very friendly and welcoming.
I stayed at Lady Susan Court in Basingstoke
August 15, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Trevor
Thank you for your review of your stay at the guest suite at Lady Susan Court, a McCarthy & Stone development in Basingstoke. We will ensure the team see your kind review.
Kind Regards
The McCarthy & Stone team
Andrea at Calico Court helped assisting…
Andrea at Calico Court helped assisting with a recent issue Her willingness to go the extra mile ultimately prevented the issue from escalating further, showcasing her commitment to excellent service and problem‑solving. Thanks for all your help Andrea
August 14, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Tony
Thank you so much for your lovely review. We are delighted to hear that the House Manager Andrea at Calico Court, a McCarthy & Stone development in Glossop, was able to support you with the recent issue.
It is lovely to know that her willingness to go the extra mile helped prevent things from escalating and that her commitment to excellent service and problem-solving made such a positive difference. We will be sure to pass on your kind words to Andrea, who will be thrilled to receive them.
Thank you again for your review
The McCarthy & Stone team
Toni Roberts- True Star
Toni Roberts- Me n my husband are looking for a place to retire and for the past 6 months Toni has been in regular contact with myself, but i have decided to look at a different area due to my health conditions,but Toni has always phoned and has been a pleasure to chat to, always a joy to speak with, very chatty and happy and caring, empathy kind and understanding and i am very sad i will not speaking with Toni again. i would definately recommend McCarthy and Stone to everyone as
you will be looked after by Toni
August 14, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Teresa
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that Toni has been such a positive support throughout your search. Her caring, friendly, and empathetic approach is exactly the level of service we strive to provide, and we're sure she will be thrilled to read your wonderful feedback.
While we are to hear that your circumstances have led you to consider a different area, we completely understand and wish you all the very best in finding the perfect place for your retirement.
Thank you again for your recommendation of McCarthy & Stone. We truly appreciate your support and wish you and your husband happiness and good health, in the future.
Kind regards
The McCarthy & Stone Team
A heartfelt thank you to Mandy , Yelland Place
I would like to take the opportunity to say just how much we appreciate Mandy our house manager, and everything she does for all of us at our retirement complex.
Mandy works incredibly hard to support the residents,
always going above and beyond what is expected of her.
She works 9am - 3pm five days a week carry out all her usual duties, but somehow still finds the time and engergy to do so much more.
For me personally Mandy has been a tremendous help .
I have a disabled husband who has numerous health problems which means many appointments, and there have been occasions when he has fallen and we’ve spent long hours away from home in A&E
During these difficult and stressful times Mandy has been there to help with our little dog , taking her for walks when I have been able to do so.
Recently our little dog developed a burst ulcer and needed drops every two hours , when I was unable to be there Mandy once again came to our rescue.
Sadly after treatment she had to have her eye removed
It was an extremely upsetting time for us and Mandy’s kindness and practical help meant such a lot .
But it isn’t just the individual things she does for us ,
She works so hard to bring the whole community together, organising quiz nights, coffee mornings , film afternoons, fish n chip evenings and much more often giving her time outside her normal working hours.
These events make such a difference to life here and give us residents opportunities to socialise ( if they so wish ) have fun and get to know one another.
Mandy is one of those special people who doesn’t simply do her job , she genuinely cares about the people she looks after .
Always willing to help , kind, approachable and incredibly hard working .
We are very lucky to have Mandy , and I just wanted to say a huge thank you to her for everything she does her kindness, compassion and willingness to go that that extra mile are appreciated far more than she probably realises.
So thank you Mandy , for everything you do for us all
August 14, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Anne
Thank you for your lovely review and for taking the time to share your experience at Yelland Place, a McCarthy & Stone development in Tadley. We are delighted to hear how much The House Manager Mandy has meant to you and the wider community. Her kindness, dedication and willingness to go above and beyond to support residents truly embody everything we strive for. From providing practical help during difficult times to organising social events that bring residents together, Mandy's commitment makes a real difference to daily life.
Your thoughtful feedback will mean a great deal to Mandy, and we will ensure she sees your kind review. We are so pleased that her compassion and support have helped make your experience such a positive one.
Thank you once again for your review.
The McCarthy & Stone team
Mccarthy & Stone - Saffron Walden
My elderly mother who is 95, resides at the new Saffron Walden site and was the second person to move in back in 2025.
She receives three care visits a day and has all of her needs met - from a cup of tea in bed, to helping her choose her clothes to wear for the day, to shopping, cleaning, meal prep and even just some company watching the TV. The team are also very handy with a spot of DIY and fix items if and when necessary!
Every one of the care team are friendly and treat her with kindness, respect and a smile, even in challenging situations.
I am very relaxed knowing she is in the best place and whilst it isn’t a care home - it is a place where she can get help 24/7 which puts my mind at ease.
August 14, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Karen
Thank you for taking the time to share such a lovely review. We are delighted to hear that your mother has had such a positive experience at our Saffron Walden development since moving in as one of our very first residents. It is great to know that the care and support she receives each day gives both her comfort and independence, while providing you with peace of mind.
Your kind words about our care team are greatly appreciated, and it is lovely to hear that they have made such a difference to your mother's wellbeing.
We are also pleased that our model of independent living with access to care and support whenever needed is providing reassurance for both you and your mother.
Thank you once again for your review.
The McCarthy & Stone team
Welcoming Whitchurch!
I had the pleasure of staying in the guest suite at Brookes Court recently. What an experience. The House Manager was super friendly and welcoming. You could tell so much thought had gone into preparing the room. Not only that, but I had a real emergency when I arrived and Sarah was discreet, helpful and didn’t make much of the issue. Thank you for a great stay.
August 4, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Axel D,
Thank you for sharing your positive experience of staying in the Guest Suite at Brookes Court, a McCarthy and Stone development in Whitchurch.
We’re delighted to hear that you enjoyed your stay and found the Guest Suite so welcoming and well prepared. It’s especially pleasing to know that the thoughtful touches helped make your visit a memorable one.
It is particularly heartening to read your kind words about Sarah, the House Manager. Our teams strive to deliver an excellent service, and your feedback highlights Sarah’s friendly, welcoming and supportive approach. We’re especially grateful to hear how she assisted you during an unexpected situation with such discretion and care. We will ensure Sarah receives a copy of your review – it will mean a great deal to her.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
A really wonderful place for your…
A really wonderful place for your retirement years. I stayed in their guest suite. It was an amazing place to stay - modern, clean, quiet. Julie the house manager does a fantastic job and helps with anything you might need. Strongly recommend this apartment complex
Btw it’s called King Scholars Court !
August 13, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Adrian
We are delighted to hear that you enjoyed your stay in our guest suite at a McCarthy & Stone development, and found it modern, clean and peaceful. It is especially lovely to know that The House Manager Julie made such a positive impression. If you can advise which development, you refer to we will ensure she sees your review.
Thank you for taking the time to share your experience.
The McCarthy & Stone team
Rental experience at Lowe House was great
I just arranged to rent an apartment for my parents and the experience with the tenancy team was great. Jana Medvecova led me through the whole process seamlessly and with speed and efficiency. Always quickly answering emails and being of the best help to make sure we got my parents into the apartment when we needed to. Thank you!
August 13, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Stuart
We are delighted to hear that arranging an apartment for your parents was such a positive experience at Lowe House a McCarthy & Stone development in Knebworth. Providing a smooth and stress-free journey is something we strive for, and it is wonderful to know that Jana was able to guide you through the process with efficiency, professionalism and care.
Your kind words about Jana's responsiveness and support will mean a great deal to her, we will ensure she sees your review. We understand how important it is to have everything in place at the right time, and we are pleased that she was able to help ensure your parents moved into their new home when needed.
Thank you for taking the time to share your experience.
The McCarthy & Stone team
Ice T's x Roman Court and Marbury Court
Ice T's brought our Ice Cream Van to both Roman Court and Marbury Court and had a fantastic day courtesy of Joanne Birch and Shelly Denne. Also a massive thanks to Emma Naylor
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Steve Redgwell,
Thank you for sharing your positive experience of visiting Roman Court and Marbury Court, two McCarthy and Stone developments.
We’re delighted to hear that the ice cream van visits were such a success and helped create enjoyable moments for residents. Events like these are a wonderful way of bringing communities together and adding something special to the day.
It is particularly heartening to read your kind words about Joanne, Shelly and Emma. Our teams are committed to delivering excellent service, and your feedback highlights the enthusiasm and support they provide in helping to organise memorable events for residents. We will ensure they each receive a copy of your review – it will mean a great deal to them.
Many thanks again for taking the time to share your feedback.
Kind regards,
The McCarthy and Stone Team
A difficult company to rate
t’s difficult to give McCarthy & Stone an overall rating because the experience is very much split into two parts.
On the positive side, the properties themselves are wonderful. They are generally well maintained, well managed and supported by professional on-site staff. The McCarthy & Stone resales team I dealt with were also polite and professional. Unfortunately, that’s where the positivity ends.
The biggest issue is the financial side of owning and eventually selling one of these properties. Many properties appear to lose value over time, and selling can be extremely difficult because of the eligibility restrictions on who can purchase them. In the meantime, owners continue to pay service charges, ground rent and other associated costs.
There is also a 1% building fund charge based on the sale price, payable to McCarthy & Stone. This comes on top of the sales fees and the full outstanding service charges, ground rent and other costs, without any apparent discount or adjustment.
In my particular case, following my mother's death, I was also liable for 200% council tax because the property was classed as a second home. Because of the restrictions surrounding these properties, renting it out was not an option. Consequently, while waiting almost two years for the property to sell, it continued to accumulate service charges, council tax, ground rent and other costs.
Another particular frustration was the way information was handled during the eventual sale. The purchaser used a McCarthy & Stone-recommended agent, who asked questions about the lease and other matters. I was then told to obtain the answers from my own agent — McCarthy & Stone. It felt like an unnecessary loop, and one that had the potential to generate yet more fees and income for the company.
So, would I recommend McCarthy & Stone?
Unfortunately, no.
The properties and on-site management are good, and I have no real criticism of the staff I personally dealt with. However, the difficulty and length of time involved in selling, the ongoing costs while waiting for a sale, the restrictions placed on owners, and the various charges and income streams associated with selling have left me with a very negative overall experience.
For those reasons, despite the positives, my overall rating would be 1 star.
August 13, 2026
Unprompted review
Reply from McCarthy & Stone
Good afternoon
Thank you for taking the time to share such detailed feedback. We are sorry to read about your experience and fully appreciate how difficult and upsetting this must have been, particularly following the loss of your mother. While we are pleased to hear that you found the property, on-site team and resales colleagues to be professional, we are sincerely sorry that the financial aspects, selling process and ongoing costs have left you feeling so disappointed. We understand how stressful it can be when a sale takes longer than expected, especially when costs continue to accrue during that time. We are also sorry to hear that the communication during the sale felt frustrating and unnecessarily complicated. This is not the experience we would want anyone to have, and we do appreciate you bringing these concerns to our attention, if you could advise which development you refer to, we can look at how we can possibly make things better.
If there is anything further, we can investigate or help with, please do contact us directly so we can review the details of your experience and provide any support we can. customerRelations@mccarthyandstone.co.uk
Thank you again for your feedback, and we are genuinely sorry that your overall experience has not been as positive as we would have hoped.
The McCarthy & Stone team
Wonderful House Manager at Joules Place.
My mum lives at Joules Place, Market Drayton. Julie Grieves is a great House Manager. Mum loves her apartment .
Julie is very kind, cheerful ,helpful and approachable. She solves any problem without complaint and enables the residents to live as independently as possible. She arranges a range of events and activities too. It’s a lovely friendly environment to live in.
August 13, 2026
Unprompted review
Reply from McCarthy & Stone
Good afternoon
Thank you so much for your lovely review. We are delighted to hear that your mum is enjoying life at Joules Place a McCarthy & Stone development in Market Drayton and that she loves her apartment. Thank you for your kind comments about the House Manager Julie. We will be sure to pass on your feedback, as she will be so pleased to know that her kindness, cheerful approach and support are making such a positive difference to residents’ daily lives.
Thank you again for your review.
The McCarthy & Stone team
10 year celebration at Elm Tree Court …
I’ve been at Elm Tree Court for nearly 5 years, the development has just turned 10 and the house manager Wendy organised a celebration of high tea. So many of the residents came, and are still talking about how good the afternoon was. Wendy really put herself out to make us all feel special and put on a lovely do for us and she deserves a big gold star, always going above and beyond for us all.
August 11, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Janet
Thank you so much for your lovely review. We are delighted to hear that you enjoyed Elm Tree Court a McCarthy & Stone development in Huntingdon’s 10th anniversary celebration. We are thrilled that so many residents were able to join the afternoon tea and make it such a memorable occasion. The House Manager Wendy will be absolutely delighted to read your kind words. Thank you for taking the time to share your experience and for being part of the Elm Tree Court community for the past five years. We're so pleased that the celebration was such a success and that it has left residents with such happy memories.
Thank you again for your review.
The McCarthy & Stone team
Poppy Grange Maghull wow where to start…
Poppy Grange Maghull wow where to start !!We moved mum into her luxurious appartment over a year ago and what a difference it has made to her lifestyle.She is so much happier in hereself.
Angela who dealt with the sales was superb making it an easy transition.A important member to the company.
Julie Duty Manager a shining star!! She is a credit to the company
Nothing is too much trouble such a lovely caring trustworthy individual who gives a 100% to every resident living at Poppy Grange.She organizes so many delightful events bringing the community of Poppy Grange together.
McCarthy Stone would be lost without these two members !
Building and grounds are beautiful.
Wouldnt hesitate moving any family member here.
August 13, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Joanne
Thank you for taking the time to share such a lovely review of Poppy Grange a McCarthy & Stone development in Maghull. We are absolutely delighted to hear what a positive difference moving here has made to your mum's lifestyle and wellbeing. It is lovely to know that Angela helped make the transition into her new home so smooth and stress-free. We understand what an important step this can be, and we are pleased that her support and professionalism made the experience such a positive one. Thank you for your kind words about Duty manager Julie, we will ensure they both see your review. We are thrilled that you would recommend Poppy Grange to others, and we appreciate your recognition of the team members who help make our community so special.
Thank you again for your review.
The McCarthy & Stone team
New resident
My Mum is getting ready to move in to her apartment at Brookes Court in Whitchurch and throughout the process the House Manager, Sarah Haycocks has been incredibly helpful and welcoming. It's confirmed to us that it's been the right decision to move to somewhere where there is support when it's needed. Sarah's advice and guidance has been invaluable to making it a smooth transition at what can so often be a busy and stressful time.
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Sheila
Thank you so much for your lovely review. We are delighted to hear that your mum is looking forward to moving into her new apartment at Brookes Court a McCarthy & Stone development in Whitchurch and that the House Manager Sarah has been able to make the transition such a positive experience. Providing guidance and support every step of the way is something we pride ourselves on, and we're pleased that Sarah has demonstrated this so well. We will be sure to share your kind comments with her, as we know she will be thrilled to receive such positive feedback.
Thank you again for taking the time to share your experience. We wish your mum every happiness in her new home and hope she will be very happy at Brookes Court for many years to come.
The McCarthy & Stone team
Staff member Waveney Place
This review is done on behalf of my mum Jean Kell, 19, Waveney Place and it refers to Lucy (house manager)
Lucy has been an exceptional support to all of us at Waveney Place since the day she started.
Nothing is ever to much trouble for her and she always makes time to listen no matter how small a query or problem may be.
She constantly finds solutions with efficiency and care.
Her professionalism warmed and dedication make her a true credit to your team.
She represents Maccarthy Stone with a standard any company would be proud of.
We would generally be lost without her and many of us think of her as a friend.
Well done Lucy and thank you for your continued hard work in looking after us all.
June 1, 2026
Unprompted review
Reply from McCarthy & Stone
Dear David
Thank you for taking the time to share such kind feedback on behalf of your mum, Jean. We are absolutely delighted to hear about the positive impact the House Manager Lucy has had at Waveney Place a McCarthy & Stone development in Harleston. It is wonderful to know that her support, dedication and commitment to residents have made such a difference.
Thank you again for your thoughtful words and recognition of Lucy's efforts. We will be sure to pass on your comments to her. We wish Jean and all our residents at Waveney Place continued happiness and enjoyment in their home.
The McCarthy & Stone team
Brideoake Court Standish
My Mum moved to Brideoake court in Standish in February after selling her home which she had for over 20 years. The team at Mc Carthy and Stone made the moving process feel safe and supportive for the whole family . Having the reassurance Mum is safe and settled especially with family not being on the doorstep, having Gemma the house manager has made the transition for her so much more simple. I would highly recommend this development , it always looks well cared for within both the communal areas and the beautiful garden area. The community are friendly and welcoming , Gemma keeps a gentle check on the building and residents we feel lucky Mum is now settled.
March 1, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Rebecca
Thank you for taking the time to share your family's experience. We are delighted to hear that your mum's move to Brideoake Court a McCarthy & Stone development in Wigan, has been such a positive one. We understand that leaving a home of more than 20 years is a significant life change, not only for the person moving but for their loved ones as well, so it is wonderful to know that our team was able to provide support and reassurance throughout the process. Thank you for your kind words about the House Manager Gemma. Our House Managers play an important role in helping residents settle into their new community, and we are thrilled that her support, care and attention have helped make your mum's transition smoother and given your family added peace of mind. We wish your mum many happy years at Brideoake Court and will be sure to pass your lovely comments on to Gemma.
Thank you again for your review.
The McCarthy & Stone team
Don't touch this company with a barge…
Don't touch this company with a barge pole. Re-sales plummet but the exorbitant service charges keep increasing. Over £1000 per month in Tunbridge Wells.
Purchased for £365,000 in 2020 sold for £135,000 in 2026.
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Tony
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and appreciate how frustrating and disappointing this must have been. We understand that concerns around property values and service charges can have a significant impact on homeowners, particularly when selling a property. We recognise the strength of feeling expressed in your review and are sorry that your experience has left you feeling dissatisfied. At McCarthy & Stone, we are committed to being transparent about the costs associated with maintaining our developments and the services provided to homeowners. We also understand that market conditions and individual circumstances can affect property resale values, and we appreciate that this does not lessen the disappointment you have described. We value all feedback as it helps us understand where concerns exist and how we can improve. If you would be willing to discuss your experience further and which development you refer to, we would welcome the opportunity to review the issues you have raised and better understand your concerns. Please contact our Customer Relations team at your convenience. customerRelations@mccarthyandstone.co.uk
Thank you again for sharing your experience.
The McCarthy & Stone team
We live at Walter house in Chelmsford…
We live at Walter house in Chelmsford since March 2025 we have had too live with our back balcony door which had a broken glass which was fitted with the incorrect glass, the frame was badly damaged by fitter who was unable to secure door frame satisfactory we have had three visits from glass fitter’s who have said we need a new complete glass door or to have this one re pressed at the factory. Our door at present will not close shut so has to be lashed down with long rope. We have complained frequently to house managers and sent copies and photos to head office. We were promised care free living coming here but it has not been that.
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Joseph
Thank you for taking the time to share your feedback. We are very sorry to read about the issues you have experienced with your balcony door at Walter House and understand how frustrating this must have been, particularly given the length of time the problem has remained unresolved. We appreciate that this situation falls short of the standards and peace of mind we aim to provide for our homeowners. We will ensure the Operational team are aware and advise them to investigate this matter further for you so. Alternatively, please contact us directly at customerRelations@mccarthyandstone.co.uk, if you wish to raise a formal complaint.
Thank you for bringing this to our attention. We value your feedback and are committed to working towards a satisfactory resolution.
Regards
The McCarthy & Stone team
Annette – Quite Simply, Exceptional
From the very first day I met Annette, the concierge at Clock Gardens, in early May, she put me completely at ease.
Moving somewhere new inevitably comes with a hundred questions — and, in my case, probably several questions I’d already asked before! Yet Annette has never once made me feel that I’m asking too much. She either has the information I need, finds it for me, or patiently reminds me of something she has almost certainly already told me.
What makes Annette so exceptional, though, she goes far beyond simply being good at her job. It’s simply the way she is. She is calm, warm, pleasant and completely natural. She has that very rare quality of making you feel as though you’ve known her for years. There is an ease and warmth about talking to Annette that is difficult to describe — nothing ever feels formal or transactional. It just feels natural.
Annette has made my settling in here at Clock Gardens absolutely remarkable. Having someone like her there when you first arrive makes more of a difference than I can adequately put into words.
If you’re reading this and thinking, “Is she really that great?”
Yes. She really is.
In my humble opinion, Annette deserves the very highest praise.
Clock Gardens is extraordinarily fortunate to have Annette. And speaking as someone whose experience of settling in has been transformed by her presence, so am I.
August 12, 2026
Unprompted review
Reply from McCarthy & Stone
Dear Marsey
Thank you for taking the time to share such a heartfelt review. We are absolutely delighted to hear about your positive experience at Clock Gardens a McCarthy & Stone development in Wolverhampton, and the difference the House Manager Annette has made since your arrival. Knowing that she has been there to answer questions, offer reassurance and help you settle in with confidence is truly rewarding to hear, we will be delighted to share your kind words with her, and we are sure they will mean a great deal.
Thank you again for your review and for being part of the Clock Gardens community.
The McCarthy & Stone team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.