McCarthy Cars UK Ltd Reviews 

646
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the friendly, polite, and welcoming staff, noting that the entire sales process is smooth, exceptionally helpful, and completely free of any pressure. Consumers also deeply appreciate the detailed explanations provided during vehicle handovers, along with the fantastic selection of cars available on site. However, some reviewers were not happy with after-sales support, reporting persistent difficulties regarding communication and unresolved mechanical problems like faulty parts. A few other people also felt that certain vehicle issues were not fully repaired by the service centre, leading to ongoing frustration following their purchase.

What people talk about most

Staff

People report positive experiences with staff, highlighting a professional, welcoming, and pressure-free... See more

Service

Reviewers mention positive feedback about service, noting that staff members are friendly, professional, and... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions varying widely among consumers. Many... See more

Customer service

Users describe positive interactions with customer service, noting that staff are understanding and never... See more

Quality

Consumers find quality to be ambiguous, experiencing mixed results with their vehicles. Many reviewers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely awesome company. Bought a car from Jonathan 13 years ago and was so impressed with my beautiful car that went back two weeks ago to replace it. What is so special about McCarthy Cars is the... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful, no pressure from start to finish during the sales process from Julian . He dealt with all the necessary paperwork with our part exchange and new car purchase. All our requests were... See more

Company replied

Rated 5 out of 5 stars

Sent a message via Autotrader and it was responded to promptly. Spoke with the salesman Steve & he was most helpful with no pressure. Brought & collected the car with a couple of days, car clean,... See more

Company replied

Rated 5 out of 5 stars

Mccarthy cars offer great service from a family business with a long history . It was great to be treated as a customer in this modern world where the idea of customer service has been lost

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Established over 45 years ago, McCarthy Cars is an award winning family-run business and one that prides itself on looking after its customers. We are also an RAC Approved Dealer and part of the RAC BuySure used car programme, which means that every car within our range of over 200 high-quality used cars has each had to pass an 80-point RAC Approved Preparation Standard. Moreover, all of our cars are backed up by a comprehensive after-sales service to give you additional peace of mind.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

646 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(646)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience …

Jonathan McCarthy gave us excellent service when we bought our BMW
He was very professional with a very friendly approach and we will very happy to repeat the experience

April 26, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Paul, thank you for the great review! We’re so happy you loved your experience .

Rated 5 out of 5 stars

I had the opportunity to ask all the…

I had the opportunity to ask all the questions I need and eventually I received the answer which was very good.

April 2, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Thank you so much for your kind words, Margaret. We really appreciate you taking the time out to share your experience with us.

Rated 5 out of 5 stars

Fantastic

Fantastic, friendly , efficient and professional service.Maria is an extremely great salesperson ,down to earth and made me feel comfortable.

April 5, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Thank you so much for your kind words, Gillian. We really appreciate you taking the time out to share your experience with us

Rated 5 out of 5 stars

The Sales Manager was very good

The Sales Manager was very professional, polite & helpful. I was impressed by the whole experience as well as the purchased vehicle. I'm enjoying my vehicle & would recommend others to seriously consider this Dealer

March 29, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Thanks for the awesome review, Khalid! We work hard to meet expectations like yours!

Rated 5 out of 5 stars

Excellent and friedly

Excellent customer friendly staff and very helpful. This had been my second car brought from them. Can not fault them. Gave me an fantastic deal.

April 1, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Mrs Reakes, thank you for the great review!

Rated 1 out of 5 stars

I am not quite Happy with The Car from MacCarthy

I am not quite Happy with The Car. Many complains raised.
From Basic operations i am facing challenges faced regular basis.

Whats next to move forward. Please Help

I have shared details with concerned member mentioned as per feedback

April 22, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hi Anirudha, thank you for your feedback. I am sorry to hear you had a bad experience if you would like to contact us on joe.thorne@mccarthycars.co.uk I am happy to discuss the matter with you in more depth.

Rated 5 out of 5 stars

Visited Jody yesterday and ended up…

Visited Jody yesterday and ended up driving my new car with home the same day - very helpful in choosing options and streamlining the process. Third car purchased with McCarthy Cars, would recommend. Thanks again, will be back!

May 6, 2024
Unprompted review
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hi Charlie, thank you for your feedback it is great to hear you had a good experience and love your new vehicle.

Rated 5 out of 5 stars

The company was so helpful

The company was so helpful!
They honestly went above and beyond with everything!
With a company i always find that you see how they really are by the way the deal with things that go wrong and I can tell you that these went the extra mile!! Brilliant overall experience!

March 18, 2024
Unprompted review
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Emma, thank you for the great review! We’re so happy you loved your experience.

Rated 5 out of 5 stars

Sales person was very helpful and…

Sales person was very helpful and supportive.My concerning were swiftly addressed.

February 6, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Extremely good service

Extremely good service!
McCarthy Cars were helpful because they fully explained all aspects of the sale in a polite and professional manner. Everything that was stated about the vehicle was correct and the car was ready and prepared to drive away at the agreed time. First class!

February 8, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Hi Paul, thank you for your feedback it is great to hear you had a good experience and love your new vehicle.

Rated 5 out of 5 stars

Trustworthy, Transparent & Brilliant

Steve Paice from McCarthy went the extra mile to make sure that I ended up a happy and satisfied customer. The retailer, being based solely in Croydon, seldom gets customers based in the North West. I traveled all the way there, as the price on offer was a cracker of a deal and was not going to slip it through. The car has been magnificent so far and would still go back there again, if need be to get another car.

February 3, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Thanks for the awesome review, Bobby! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

We had excellent help and advice from…Maria and Joe

We had excellent help and advice from the time we arrived at the forecourt to signing for our new (to us) car. Maria and Joe were friendly, helpful, efficient and knowledgeable; they made sure we were completely satisfied with our purchase and answered our VERY many questions - a fantastic team! When the car was delivered Kevin was very helpful and answered all our questions made sure everything was explained very well. We will DEFINITELY recommend McCarthy Cars (and Maria and Joe in particular) again!

February 12, 2024
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Reply from McCarthy Cars UK Ltd

Hey Fiona, thank you for your kind words we really appreciate your feedback :)

Rated 5 out of 5 stars

If you are buying used have a look at McCarthy

We bought a BMW X1 from McCarthy Cars. It was in excellent condition and well prepared. Compared to other dealers it was good value for money. Friendly and helpful team. Would definitely buy another car from them.

February 9, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Jim, thank you for the great review!

Rated 5 out of 5 stars

They are amazing people and I could buy…

They are amazing people and I could buy my first car in England without any problems I really appreciate for everything😃! Highly recommended👏⭐️⭐️⭐️⭐️⭐️

March 20, 2024
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Reply from McCarthy Cars UK Ltd

Thank you so much for your kind words, Giancarlo. We really appreciate you taking the time out to share your experience with us!

Rated 5 out of 5 stars

I bought my first car with McCarthy…

I bought my first car with McCarthy dealers, my whole process was excellent. Steve handed everything perfectly and professionally, I will be recommending McCarthy Croydon for the excellent service I got xx.

February 12, 2024
McCarthy Cars UK Ltd logo

Reply from McCarthy Cars UK Ltd

Susan, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back :)

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