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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the quality of the products, often receiving cold, dry, or incomplete items, and in some instances, encountering issues with food quality or unexpected elements. Customers also frequently reported issues with their orders, such as missing items, incorrect orders, or long wait times. The service was often described as slow and unhelpful, with staff being rude, unprofessional, or unresponsive to requests. Some people were dissatisfied with the staff, noting instances of staff conduct that raised concerns, including issues related to cleanliness, arguments, or making customers feel uncomfortable. Conversely, a small portion of people felt that the food tasted very good, with some mentioning delicious burgers, fries, and desserts, and appreciating the larger serving sizes of certain meals.

What people talk about most

Product

Reviewers highlight negative aspects of product quality and order accuracy. Many consumers report receiving... See more

Quality

Users describe negative interactions with quality. Many customers report that food items like fries, burgers,... See more

Order

Customers consistently express high levels of dissatisfaction with their orders. Many report missing items,... See more

Service

Consumers express significant dissatisfaction with the service. Many reviewers report awful service and... See more

Staff

Clients share negative opinions on staff, with many reviewers expressing dissatisfaction with their rudeness... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’ve always liked popping into the McDonald’s in South Melbourne — it’s usually one of my favourite spots for a quick feed. But this visit really missed the mark.I asked for a fresh chicken sandwich a... See more

Rated 1 out of 5 stars

No matter where in the world why do people still eat mc Donald's it's fake and poisonous, I mean dang how hungry are you!!!!! High prices disgusting food and now it looks like a gray jail!!!! I haven'... See more

Rated 1 out of 5 stars

McDonald’s staff employe names Female:Amy Male:Austin Be carful when ordering plain hamburgers there not plain hamburgers the put bits of onion in there and don’t tell you Location: Gate Le... See more

Rated 1 out of 5 stars

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Restaurant

Information provided by various external sources

Visit McDonald's in the United States and get food nutrition information, franchise opportunities, job and career information, promotional information, Happy Meal Toys, and lots of smiles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A regular customer

So I'm a regular at hieneberg drive mcdonald's cause I live so close n usually I don't complain about them n there's alot I could say but being a regular n always getting the same thing I kinda kno what I can get by now but tonight I ask for Mac sauce for 2 ppl I legit got a quarter size amount in a chicken nugget box I look at it he looks at me and says that's all we have like nooooooooooo first off your mcdonald's your not out of Mac sauce from beginning when I asked he seemed aggravated n it seemed like I purposely got a small amount n then wouldn't give me more n tries to say there out of freaking Mac sauce.......I don't complain about the crazy wait times or the employees just staring at you walking by instead of saying I'll be with on a min or can I take your order I don't ever complain but today pissed me right off as a loyal customer

April 20, 2025
Unprompted review
Rated 1 out of 5 stars

Bellies Hill roundabout McDonalds…

Bellies Hill roundabout Lanarkshire, Scotland McDonalds restaurant at 15:00 on Friday 18/04/2025, I visited this place with wife, son and a friend, on entering the restaurant there was food and serviettes strewn across the floor and on tables. We ordered ( my wife and I had just driven up from Yorkshire). I asked at the counter for some one to clean table number 8 which she cleaned however ignoring the food on floor and other tables.
As I suffer from a bowel problem I went to the toilet which was rammed with lots of human waste and toilet tissue. I informed the cleaner who said he would sort it. He started cleaning the restaurant and as I had checked my watch when I informed him it was 15:15 at 15:45 I went back to the toilet only to find it in the same disgusting filthy state. This time I went to the counter to see the manager who completely ignored me when the young lady told him that I wished to see him. FIVE minutes later I had to call across the counter that I wished to speak to him. I reported the situation to him and he completely ignored me. I am now (as a fully qualified Health and Safety person am seriously considering reporting this to the local environmental health office.

S. Balmer

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not go here

For McDonalds on Montano Albuquerque NM. Went there to order a happy meal for my granddaughter. No onions the smart ass who prepared the meal put about a half cup of onions on the burger. Who does that to a child?

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

McDonald's Ryde Isle of Wight. Fries are awful

Went to McDonald's Ryde Isle of Wight this afternoon.
Nice burgers, but fries were awful, they were
rope'y, even the birds won't eat them.

Next time I visit McDonald's I will skip the
fries and just order burgers and drinks etc.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

I run asleep don't think that…

I run asleep don't think that McDonald's even reserves a star because of the fact that they are grinding up humans I mean I don't even produce as much cows as they're producing an hamburger it might not even be real we could be eating people not thinking about that I haven't ate fast food and over a year and a chicken sandwich the other day and threw a ride up so my body doesn't even want that s*** I don't judge anyone that likes McDonald's me I just can't do it nasty

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Disgrace

I rarely go to McDonalds, but happened to visit the Portsmouth North Harbour outlet on 14/01/2025 where there was a 20 minute wait, kiosk machines not working properly and giving no receipts. When the food finally arrived it was cold, and the milkshakes contaminated with multiple flavours. Complained to McDonalds Customer Services who initially tried to ignore the complaint because I didn't have a receipt, even though their machines had run out of till roll. I was eventually given a QR code to redeem a free meal as compensation which I tried to claim at the McDonald's in Southampton West Quay Retail Park on 31/03/2025. Once again, multiple kiosks not working and all had run out of till roll so no receipts. The kiosk wouldn't accept the QR code to redeem my free meal, so I waited a the front counter for over 10 minutes, being repeatedly ignored by multiple staff members, until I eventually walked out in frustration (and without my meal). Completely disgraceful company, I will be avoiding McDonald's at all costs. The fact that none of their Trustpilot profiles have been claimed and the sheer number of negative reviews tells you everything.
I'm not lovin' it.

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

McDonalds messes up my order

I went to McDonalds, and I ordered a hamburger with pickles. Instead, they gave me a mc double with cheese, onions, lettuce, tomatoes, mustard, and ketchup. There weren't even pickles on the hamburger. I also ordered a cheeseburger, and they did the same thing with the cheeseburger. Clearly this McDonalds doesn't listen to your orders very well. The McDonalds was in Livermore on Vasco Road. If this continues with any other McDonalds, I will no longer buy from them.

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Retrain the workers

If you’re not going to revamp the way the workers treat the customers you might as well shut down. We will get to a point of boycotting because it is getting absolutely ridiculous! The person taking your order in the drive through is disgusting and gives no apologies. Closes the door right in your face no thank you nothing pleasant at all. You cannot continue to write that off as being busy. Do you know why you’re busy? Because we are coming to spend our money!! I have dealt with an annoyed attitude for the last time at this McDonald’s.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

You know maccy d's was elite back in…

You know maccy d's was elite back in the day I feel like it became washed after a couple of bad years I mean people still eat there because its like a staple of fast food but let me tell you like the small fast-food restaurants that you can find are like 100% better and also wayyy cheaper, like for mcd you need to spend so much money and not even been filled up

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

WOULD BE 0 STARS IF I COULD!!

WOULD BE 0 STARS IF I COULD!!! The store at 1900 N State Rd 7(441) Hollywood Fl. Is a joke! This is my 3rd complaint. Today was a DOOZIE! My breakfast bill was $6.51 I paid with a $20 so my change was $13.49, the cashier says here is $13.00 I do not have change ($.49) so I said so give me $1. Her reply was NO MY DRAWER WILL BE SHORT; WE HAVE NO CHANGE IN THE STORE! UMMMM excuse me I said as the customer that is not my problem I should not be shorted since your store is not prepared. I asked for the manager and of course her reply was "I AM THE MANAGER" she said hold on and slammed the drive thru window in my face....I waited like 3-4 minutes for her return to her to say "HERE and shoved $.40 at me still $.09 short but that was fine. Then I get my food hash brown ice cold like wasn't even cooked and sausage McMuffin hard as a rock like it was sitting for 30+minutes. Why should I be punished since your store has no change??? KIARA was the "managers" name DO BETTER McDONALDS DO BETTER!!!!!! and still 9 hours later no call back from corporate about this situation. Now here is another scam the store at 5385 Hollywood Blvd in Hollywood is running through the drive thru since this is our other main store....be aware when you go to the drive thru they have started asking "DO YOU WANT YOUR CHANGE???" UMMM Heck Yeah, I Do why would I give it to you??? so at the end of the night you can have $100+ dollars McDonalds your employees are thief's and just plain RUDE....DO BETTER

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

Newmarket Road Cambridge UK

Newmarket Road Cambridge UK
My Big Mac was awful.
There was no sweet pickle relish.
There was no yellow mustard.
Paprika, onion ?
It was just two meat pattys, cheese & huge amounts of lettuce (not in the recipe !!)

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Save your life

Cheap chemicals don’t seem healthy or appealing at all. I feel very bad after eating this kind of food. Their employees also don’t appear healthy or happy.

March 11, 2025
Unprompted review

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