McGill's Buses Reviews 

Completely ruined my day
The bus was already incredibly late for a start
Then the bus driver was incredibly rude to me whilst I was buying my ticket
You would think for the extortionate prices being charged, the drivers could maybe afford a smile

But no.

Bus driver mumbled at me to "f** off" when I said thank you while getting off the bus 😕

Buses are broken don’t turn up or drivers have a stinking attitude.

Once again bus from Stirling to alloa,,, or vice versa never showed up,, and not on Web site as short cancellation, had to get train again,,,, shocking.

At bus stop for 10 am bus at Paisley cross, 9:55 McGill's announce on their website shortage of drivers, not much use when you are now going to be late for work. This keeps up and I'll be unemployed, maybe I should retrain as a bus driver. Don't they care that people's livelihoods depend on them

Excellent driver who was very professional and friendly.

Great travelling experience, thanks.

Driver doing the Largs open bus on Saturday 9th Sept was very helpful & knowledgeable- great service and kids loved the bus tour

Not sure why I'm bothering as the bulk of reviews seem to be the same and no reply from the company seems to cement the opinion they just don't care. My first interaction with the CEO also gave this impression which is normally indicative of the service you can expect which seems to be backed up by the majority of reviews on here.

Have experienced on more than one occasion buses just disappearing, no info on the real time scroll bars at the bus stops other than to show the time of the next bus which also never appears. Wrote to company for an explanation, no response to date, no response to tweet and nada from the CEO other than picking up on my reference of you as being him specifically rather than the company generically then sweet FA thereafter. It's about time the Scottish Govt called in their licence to operate in all the towns where they fail to operate to the timetables submitted.

Terrible company offering an awful service.
Since Mcgill's took over from First Bus in providing public transport in West Lothian it's been nothing short of an omnishambles.
Buses are cancelled with short notice or just don't bother turning up. Those that do are often overcrowded to a frankly dangerous degree.
To address the issue Mcgill's went on to reduce the services provided and in doing so cut off several villages around the region as well as stopping any kind of Sunday service.
This reduction in service did nothing to address the issue and mcgill's continues to provide a subpar service.
Everyday I have to check the timetables on their website to find out if I'm getting to work on time or if I'm actually going to get home.
If anyone addresses the issue on their social media they are given the same stock reply which says to me that they don't care about their customers at all.
If I could give them zero stars I would.

This the worst company I ever seen . They don't care about normal people , busses are always late , very often didn't come . No service at Sunday . The worst company in UK

Buses often late resulting in 1hr or more waiting times. Customer service is useless. Couldn’t even tell me when the next bus would arrive.

Bus had said it was going to arrive at 13:10 but arrived half an hour late for it then to break down on the motorway due to a panel on the back of the bus almost flying off. Bus was then delayed an other hour before the next bus came.

Buses never arrive on time or don't come at all, so when one finally does come it is packed and you have about 30 people standing! Joke of a company who should be inspected as I guaruntee they wont pass anything, buses overheat and break down constantly and most drivers are miserable and rude except a few.
Get rid of them and avoid.

In all my years, in all the places I’be been, McGills is easily the worst public transport operator I’ve encountered. I’ve been to third world countries without paved roads that operate more professionally and on time

This is the 2nd time in two weeks that the 52 hasn't turned up at 3.20 then at 3.50 then the 4 20 shows up late jam packed people standing all the way up to the driver and having to get off at stops to let people of the bus because its so busy people rely on buses for travel to and from work no updates to let you know there xancelled poor show from mcgills

I had a great experience with the McGill flixbus, specifically with my driver Stewart! He was extremely kind and helpful, and gave me plenty of recommendation for where to go and what to visit during my time in the area.

They've taken over a lot of routes all over Scotland but the silly blighters forgot they need buses and drives to operate them.

WHAT FOOLS! (evil cackle)

Plus the Buses they do manage to run do a better job of delaying traffic than Just Stop Oil

Have been refused entry on the 12.15(906) from Buchanan bus station to largs just now.
Reason I had a Gregg's cofeee in my hand and was told by the driver no hot drinks on buses allowed company policy.

Have been travelling to largs for over a year 3/4 times a week with my same Gregg's coffee.

If company policy did mgills not tell all the other drivers who dont say anything.

No notices on board.

I think it will be platform 15 Glasgow central to largs by train from now on.

Bye M,gIlls

Makes you Take a Star ,
Wouldn't give them a quater of one
Absolutely Scum !
Customer Service is Pathetic .
Brothers are providing a Complete Sham of Services .
Hurt and Pain for Young Disabled And The Frail .
Incompetent
Simply Minging . !